Community Engagement e-Cyclist (PT) - Amazon

Northwest Center; Sunnyvale (CA); On-site; USD 42,477,000 - 50,916,000; Part time

Benefits offered by this job

Medical, Dental, Vision, Short-Term<br

Job summary

Northwest Center seeks a friendly Community Engagement e-Cyclist in Sunnyvale, CA to ride a banana bike, greet visitors, hand out bananas, and provide 5-star customer service across community and campus settings. You’ll operate outdoors, stay active, engage diverse audiences, and contribute to memorable interactions daily.

The role emphasizes safety, reliability, and enthusiasm; a dog-friendly campus, and a flexible schedule with weekday hours.

Qualifications

• GED or high school diploma required.
• 1 year customer service experience.
• 6 months experience operating bicycle in an urban environment.
• Must possess a valid California Driver's License.
• Must be able to pass a drug test.
• Commitment to personal and road safety practices.
• Commitment to Northwest Center's mission of inclusion and ability to work in a diverse environment.
• Ability to work in a variety of outdoor environments.
• Ability to perform subtraction, multiplication and division for equations up to 3 digits.
• Proficiency with MS Windows, Excel, and Outlook e-mail.
• Ability to work independently with limited supervision.
• Excellent interpersonal skills and ability to communicate with leadership, co-workers, and visitors.
• Strong conflict resolution and problem-solving skills.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations.
• Attention to detail and accuracy.
• Exercises good judgment in areas of responsibility.

Responsibilities

• Arrive to the bike storage location ready to work at scheduled time, in provided Banista uniform.
• Perform opening Safety Check, set-up and/or closing procedures; ensuring all program-related items are placed in appropriate locations.
• Greet and engage every visitor to the bike in a friendly, warm, professional and courteous manner. Bike Banistas are required to provide a 5-star impression at all times.
• Unload bananas from boxes into the bike’s crates, while separating bananas into individual pieces and removing any bruised or damaged fruit.
• Keep the bike’s crates full and plentiful for the duration of operating hours.
• Ensure the bike is organized and clean at all times.
• Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
• Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
• Contribute to monthly inventory counts on bike assets.
• Report all bike repairs needed to leadership.
• Support Banana Stand openings, as needed.
• Support the redistribution of bananas across stands, as needed.
• Suggest operational improvements to leadership, as needed.
• Attend trainings for new process rollouts and uphold process changes.
• Interact with the public and discern security issues if they arrive, ability to follow security escalation requirements.
• Perform other duties as assigned for needed duration.

Skills

Customer service

Bike operation

Communication

Problem solving

Attention to detail

Teamwork

Independent work

MS Windows

Excel

Outlook

Education

GED or high school diploma

Tools

Excel

Outlook

MS Windows

Job description

In late 2015, Amazon launched Seattle's first Community Banana Stand to connect with the community. Now, we're bringing the fun to Sunnyvale, CA by cruising through town on a banana-filled e-bike and spreading joy along the way! The Community Banana Stand is a fun way to connect with the community. The program brings moments of joy to corporate sites and surrounding areas. Northwest Center staffs the stands with upbeat "Banistas" who make each interaction special.

In late 2015, Amazon launched Seattle's first Community Banana Stand to connect with the community. Now, we're bringing the fun to Sunnyvale, CA by cruising through town on a banana-filled e-bike and spreading joy along the way! The Community Banana Stand is a fun way to connect with the community. The program brings moments of joy to corporate sites and surrounding areas. Northwest Center staffs the stands with upbeat "Banistas" who make each interaction special.

As our Community Engagement e-Cyclist, you'll be the friendly face that makes people's day. You'll spend your days riding our signature banana bike throughout Sunnyvale, CA, parking to hand out free bananas, delivering 5-star customer service, and creating memorable interactions everywhere you go. From greeting familiar faces to meeting new people, you'll spark conversations, spread positivity, and help build meaningful connections throughout the community.

This role is perfect for someone who enjoys being outdoors, staying active, and connecting with people. Every banana is an opportunity to brighten someone's day, create lasting impressions, and bring enthusiasm and positive energy to every stop.

Location

Sunnyvale, CA

Schedule

Part-time, 20-24 hours a week with flexibility to work Monday - Friday between 7:15 am-3:45 pm. Flexibility to work evenings and weekends as needed

Hourly Rate

$29.66 per hour

What we can offer

• Medical, Dental, Vision, Short-Term Disability, Life Insurance and optional MEC Wellness/Preventive Benefit
• Paid Sick Time
• Free Parking

What You Will Do

• Arrive to the bike storage location ready to work at scheduled time, in provided Banista uniform.
• Perform opening Safety Check, set-up and/or closing procedures; ensuring all program-related items are placed in appropriate locations.
• Greet and engage every visitor to the bike in a friendly, warm, professional and courteous manner. Bike Banistas are required to provide a 5-star impression at all times.
• Unload bananas from boxes into the bike’s crates, while separating bananas into individual pieces and removing any bruised or damaged fruit.
• Keep the bike’s crates full and plentiful for the duration of operating hours.
• Ensure the bike is organized and clean at all times.
• Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
• Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
• Contribute to monthly inventory counts on bike assets.
• Report all bike repairs needed to leadership.
• Support Banana Stand openings, as needed.
• Support the redistribution of bananas across stands, as needed.
• Suggest operational improvements to leadership, as needed.
• Attend trainings for new process rollouts and uphold process changes.
• Interact with the public and discern security issues if they arrive, ability to follow security escalation requirements.
• Perform other duties as assigned for needed duration.

Who You Are

• GED or high school diploma required.
• 1 year customer service experience.
• 6 months experience operating bicycle in an urban environment. Preferred.
• Must possess a valid California Driver's License.
• Must be able to pass a drug test.
• Commitment to personal and road safety practices.
• Commitment to Northwest Center's mission of inclusion and ability to successfully work in a diverse environment.
• Ability to work in a variety of environments, including outdoors.
• Ability to perform subtraction, multiplication and division for equations up to 3 digits.
• Must be proficient with MS Windows, Excel, and Outlook e-mail.
• Ability to work independently with limited supervision.
• Excellent interpersonal skills and ability to communicate with leadership, co-workers, and visitors.
• Strong conflict resolution and problem-solving skills.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
• Attention to detail and accuracy.
• Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.

Working Conditions & Physical Demands

• Need to physically operate electric bicycle riding between Amazon buildings and offsite locations. Standard route is within a 1.5-mile radius.
• Need to be able to physically push bike up moderate inclines in storage space and on the road, as needed.
• Comfortable operating electric bicycle on public streets and bike paths in a busy urban environment. Other cars, pedestrians, and bikes will be actively traveling in close proximity.
• Must be able to lift bananas and stack boxes up to 50 lbs. repetitively.
• Must be able to work in conditions below 40 degrees for up to 3 hours or up to 90 degrees. (Frequent indoor breaks provided)
• May need to carry supplies to other buildings.
• Ability to walk consistently within a 1.5 mile radius is required.
• Ability to read, write, speak and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• This is a dog friendly environment with dogs located all over campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
• Must be able to handle bananas and/or various food products without allergic reaction.

About Us

When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center (NWC) is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.

As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.

Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity.

At Northwest Center, we do not just accept diversity and inclusion - we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.