Community Engagement Lead e-Cyclist - Amazon

Northwest Center; Sunnyvale (CA); On-site; USD 68,000 - 74,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Short-Term D

Paid Sick Time

Free Parking

Job summary

Northwest Center in Sunnyvale, CA is hiring a Community Engagement Lead e-Cyclist to lead a small team of two part-time Banistas and deliver 5-star service as you ride between campus locations on an electric bike.

You'll train staff, manage daily operations, greet guests with energy, and drive initiatives that keep the community engaged. This full-time role runs Mon-Fri, 7:15 a.m.–3:45 p.m., with occasional nights and weekends; the hourly rate is $33.09.

Qualifications

• 1 year of customer service experience with community engagement preferred.
• 6 months’ experience operating a bicycle in an urban environment.
• Must possess a valid California Driver's License.
• Must be able to pass a drug test.
• Commitment to Northwest Center’s mission of inclusion and ability to work in a diverse environment.
• Ability to perform arithmetic for equations up to 3 digits.
• Proficient with MS Windows, Excel, and Outlook.

Responsibilities

• Assist with the daily setup of the banana stand by transporting it via electric bike to designated locations.
• Ride the electric bike within a 1.5-mile radius and push the bike on inclines as needed.
• Provide leadership to a small team including day-to-day operational support.
• Deliver outstanding customer service and foster engagement with guests.
• Organize and maintain bananas in crates and assist in daily ordering.
• Track daily metrics and respond to public feedback and emergencies.
• Attend events and weekly supervisor syncs.
• Train new hires and support Banana Stand openings.

Skills

Customer service

Bike riding

Driver's license

Microsoft Excel

MS Windows

Outlook

Tools

MS Windows

Excel

Outlook

Job description

In late 2015, Amazon launched Seattle's first Community Banana Stand to connect with the community. Now, we're bringing the fun to Sunnyvale, CA by cruising through town on a banana-filled bike and spreading joy along the way! The Community Banana Stand is a fun way to connect with the community. The program brings moments of joy to corporate sites and surrounding areas.

Northwest Center staffs the stands with upbeat "Banistas" who make each interaction special.

Ready to lead with energy and make an impact?

As our Community Engagement Lead e-Cyclist, you'll set the standard for outstanding customer service and shape the guest experience. You’ll train and inspire two part-time Community Engagement e-Cyclists to deliver 5-star service every day. Cruise through your route on an electric bike, stopping to hand out free bananas to keep the community energized and smiling! Whether rolling out new initiatives, tackling challenges, or embracing change, you’ll be at the heart of a fast-paced, and ever-evolving environment.

You’ll collaborate with a passionate team, greet guests with excitement, keep everything running smoothly, and solve problems on the spot. As the face of our community Banana Stand, you’ll create an unforgettable experience that keeps people coming back for more. If you’re ready to lead, innovate, and thrive in a role that never slows down—this is your moment!

Location: Sunnyvale, CA

Schedule: Full-time (40 hrs/week), Monday–Friday, 7:15 a.m.–3:45 p.m., with occasional nights and weekends, as needed

Hourly Rate: $33.09 per hour

What we can offer:

• Medical, Dental, Vision, Short-Term Disability, Life Insurance and optional MEC Wellness/Preventive Benefit
• Paid Sick Time
• Free Parking

**Please submit your resume with your application**

Work You Will Do

• Assists with the daily setup of the banana stand by transporting it via electric bike to designated locations throughout Amazon's campus.
• Riding the electric bike with a 1.5-mile radius as well as physically pushing the bike up moderate inclines as needed.
• Providing leadership to a small team including day-to-day operational support.
• Exemplify and inspire interactive customer experiences by delivering outstanding customer service, fostering engagement, and creating positive, memorable interactions with every customer.
• Ensuring the bananas are properly organized, sorted, and maintained in the crates. Assist in the daily ordering of bananas.
• Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
• Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
• Attending events with the banana stand as needed.
• Attend weekly syncs with Supervisor to review projects, operations, and team feedback.
• Handle delivery/operational issues, troubleshoot solutions, and advise on process improvements.
• Train new hires, provide ongoing Banista training, and support Banana Stand openings.

Who You Are

• 1 year of customer service experience with roles working with community engagement preferred.
• 6 months’ experience operating a bicycle in an urban environment. Preferred.
• Must possess a valid California Driver's License.
• Must be able to pass a drug test.
• Commitment to personal and road safety practices.
• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
• Ability to perform subtraction, multiplication and division for equations up to 3 digits.
• Must be proficient with MS Windows, Excel, and Outlook e-mail.
• Ability to work independently with limited supervision.
• Excellent interpersonal skills and ability to communicate with leadership, co-workers, and visitors.
• Ability to own projects from beginning to end.
• Strong conflict resolution and problem-solving skills.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
• Attention to detail and accuracy.
• Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
• Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.

Working Conditions & Physical Demands

• Need to physically operate electric bicycle riding between Amazon buildings and offsite locations. Standard route is within a 1.5-mile radius.
• Need to be able to physically push bike up moderate inclines in storage space and on the road, as needed.
• Comfortably operating electric bicycle on public streets and bike paths in a busy urban environment. Other cars, pedestrians, and bikes will be actively traveling in close proximity.
• Must be able to able to lift bananas and stack boxes up to 50 lbs. repetitively.
• May need to carry supplies to other buildings.
• Ability to walk consistently within a 1.5 mile radius is required.
• Ability to read, write, speak and comprehend the English language
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• This is a dog friendly environment with dogs located all over campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
• Must be able to stand and/or sit outdoors in all weather conditions above 90 degrees Fahrenheit for 2 to 4 hours at a time and up to 8 hours for the day.
• Must be able to handle bananas and/or various food products without allergic reaction.

About Us

When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center (NWC) is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.

As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.

Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity.

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.