Community Engagement Coordinator

BCFS Health & Human Services; Tyler (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

BCFS Health & Human Services in Smith County, Texas, seeks a Community Engagement Coordinator to lead outreach, education, and recruitment for HEART program services. You will build trust with families, maintain complete records in Salesforce, and coordinate community events and trainings.

The role requires a high school diploma and 2 years’ experience; college coursework is preferred. You’ll travel as needed and collaborate with local health care providers and community partners to meet program

Qualifications

• Required – High School diploma or equivalent.
• Preferred - 1 or more years of college-level coursework in a related field.
• Required – 2 years of job experience.

Responsibilities

• Outreach and recruitment of participants for the HEART program.
• Establish and maintain a trusting and professional working relationship with families by providing regular contact.
• Record all group and individualized services and activities in Salesforce (BCFS) databases.
• Maintain a list of applications’ status and updated the Salesforce database.
• Provide safe, secure, and supervised transportation for the service population assigned to this position for transport.
• Provide referrals to participants based on needs identified while conducting outreach efforts.
• Assist with coordinating and promoting HEART sponsored events and meetings, including classes and community events.
• Build collaborative relationships with the community, health care providers, community leaders, service agencies, policymakers, funding sources, and target audiences.
• Facilitate meetings and/or training for program participants.
• Communicate consistently and effectively with the program director regarding any concerns or issues relating to community outreach efforts.
• Maintain BCFS HHS professional and ethical standards of conduct outlined in the employee handbook, including demonstrating respect for agency staff, families, and community members and complying with the required dress code, at all times.

Skills

Outreach

Community engagement

Salesforce

Effective communication

Time management

Education

High School diploma or equivalent

1+ years college coursework

Tools

Salesforce

Job description

It’s a great feeling to work for a company that does so much good for others around the world!

Education

• Required – High School diploma or equivalent.
• Preferred - 1 or more years of college-level coursework in a related field.

Experience

Required – With a high school diploma or equivalent, 2 years of job experience.

Job Summary

The Community Engagement Coordinator is responsible for providing outreach, education, and recruitment of eligible families for program services in Smith County while maintaining compliance with agency policies and procedures and established state/federal standards and requirements.

Essential Functions

1. Outreach and recruitment of participants for the HEART program.
2. Establish and maintain a trusting and professional working relationship with families by providing regular contact.
3. Record all group and individualized services and activities in a complete, concise, and timely manner utilizing program forms into Salesforce (BCFS) databases.
4. Maintain a list of applications’ status and updated the Salesforce database.
5. Provide safe, secure, and supervised transportation for the service population assigned to this position for transport.
6. Provide referrals to participants based on needs identified while conducting outreach efforts.
7. Assist with coordinating and promoting HEART sponsored events and meetings, including classes and community events.
8. Build collaborative relationships with the community, health care providers, community leaders, service agencies, policymakers, funding sources, and target audiences.
9. Facilitate meetings and/or training for program participants.
10. Communicate consistently and effectively with the program director regarding any concerns or issues relating to community outreach efforts.
11. Maintain BCFS HHS professional and ethical standards of conduct outlined in the employee handbook, including demonstrating respect for agency staff, families, and community members and complying with the required dress code, at all times.

Measurable Deliverables

1. Documentation entered accurately within two business days.
2. Conduct community outreach a minimum of three days a week.
3. Attend community events at lease 2 times per month.
4. Demonstrate the ability to:

• Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
• Communicate effectively in writing and verbally in English.
• Work in a fast-paced environment.
• Maintain computer literacy required to meet the responsibilities of the position.
• Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
• Travel as needed.

Other job duties as assigned per grant requirements.

Requirements

1. Maintain certificates required for the position including but not limited to First Aid and CPR.
2. Valid Texas Driver’s license with a clear driving record and reliable transportation.
3. Pass a pre-employment drug screen and random drug screens.
4. Provide proof or work eligibility status upon request.
5. Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex,or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.