Community Engagement Coordinator

Orlando Utilities Commission (OUC - The Reliable One); Orlando (FL); Hybrid; USD 70,000 - 88,000; Full time

Benefits offered by this job

Hybrid work schedule after training

Healthcare benefits

Retirement benefits

Paid vacation, holidays, and sick time

Education and professional assistance

Job summary

OUC - The Reliable One, Florida's second-largest municipal utility, is seeking a Community Engagement Coordinator to join the Marketing & New Products division. This role focuses on managing community partnerships, sponsorships, volunteer programs, educational initiatives, and events to strengthen relationships across the service area.

The ideal candidate combines community outreach with project management, is organized and proactive, and uses data and tracking tools to measure impact.

Qualifications

• Bachelor's Degree in Business, English, Mass Communication, Marketing, or Public Relations/Community Relations from an accredited college or university.
• Minimum of three (3) years of experience in customer service, community relations, or volunteering.
• Project management experience using tools like MS Projects, Asana, or monday.com.

Responsibilities

• Support and participate in community outreach activities and programs to increase awareness of available products, services, and initiatives.
• Promote community involvement among employees and the community.
• Coordinate sponsorships and partnerships; manage sponsorship forms and fulfill agreements.
• Assist with reports on community engagement and employee volunteer initiatives.
• Create recaps and presentations for programs and events.
• Support various programs and events such as charity campaigns and neighborhood outreach.
• Provide company-wide support for community initiatives.
• Develop, produce, and distribute collateral and promotional materials.
• Coordinate ordering of specialty items for programs.
• Contribute content for internal and external digital channels.

Skills

Community engagement

Project management

Stakeholder management

Data tracking

Education

Bachelor's degree in Business, English, Mass Communication, Marketing, or Public Relations/Community Relations

Tools

Microsoft Projects

Asana

monday.com

JD Edwards EnterpriseOne

CC&B

Job description

OUC - The Reliable One, an industry leader and the second-largest municipal utility in Florida committed to serving the community and the environment, is presently seeking a Community Engagement Coordinator to join the Marketing & New Products division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations.

This highly visible role offers the opportunity to support and manage a variety of community partnerships, sponsorships, volunteer initiatives, educational programs, and events while helping strengthen OUC's relationships and impact throughout the community.

We're looking for someone who brings a strong combination of community engagement and project or program management skills - someone who is naturally organized, detail-oriented, proactive, and comfortable managing multiple priorities from planning to execution. The ideal candidate will enjoy and excel at using data and tracking tools to measure impact, managing budgets and deliverables, maintaining thorough documentation, and providing thoughtful recommendations that help guide community investments and partnerships.

This is an opportunity for someone who takes ownership of their work, looks for ways to improve processes and create efficiencies, and can balance strategic thinking with hands-on execution. You'll thrive in this role if you're passionate about serving the community, building meaningful relationships, and bringing fresh ideas to a collaborative team.

OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

The ideal candidate will have:

• Bachelor's Degree in Business, English, Mass Communication, Marketing, or Public Relations/Community Relations from an accredited college or university
• Minimum of three (3) years of experience in community relations or volunteering
• Project management experience, including utilizing Microsoft Projects, Asana, monday.com, etc.
• Expertise in Microsoft 365 Products, specifically Excel
• Valid Driver's License - this job includes constant driving of a company vehicle
• Flexibility to attend/work events outside of normal business hours, including weekends

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes:

• Competitive compensation
• Low-cost medical, dental, and vision benefits; paid life insurance premiums; retirement benefits including cash balance and employer matching; health reimbursement account
• Paid vacation, holidays, and sick time
• Educational and professional assistance; paid memberships in professional associations
• Access to workout facilities at each location
• Paid conference and training opportunities
• Hybrid work schedule after training period

Click Here To View Our Benefits Summary.

Salary Range: $33.836 - $42.295 per hour (Estimated $70,378.88 - $87,973.60 annually), commensurate with experience

Location: Reliable Plaza - 100 W Anderson St, Orlando, FL 32801

Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full-time positions.

Job Purpose:

Responsible for supporting OUC's community relations, customer outreach, employee volunteer and education programs, including coordinating or implementing efforts for employee involvement in volunteer programs, community events, workplace giving and any other employee or retiree programs.

Primary Functions:

• Support and participate in community outreach activities and programs to increase awareness of available products, services, and/or initiatives;
• Promote community involvement among OUC employees, as well as employee involvement in the community;
• Coordinate corporate sponsorships and partnership opportunities; ensure sponsorship request forms are completed in its entirety and meet OUC guidelines; manage, coordinate and fulfill all sponsorship agreements;
• Assist with completing weekly, monthly, quarterly, and/or annual reports of community engagement, employee volunteerism and other initiatives’ activities;
• Create recaps and presentations of internal and external programs and events throughout the year;
• Support a variety of programs and special events, internally and externally, such as charitable workplace giving campaigns, OUC's neighborhood outreach efforts, OUC's Charity Golf Tournament, OUC's WaterColor Project, Project AWESOME, etc.;
• Provide company-wide support for community related initiatives;
• Aid in the development, production and distribution of collateral and promotional materials;
• Research and coordinate the ordering and purchasing of all specialty items necessary to support community and employee programs;
• Contribute to content for all of OUC's internal and external digital channels;
• Perform other duties as assigned.

Technical Requirements:

• Working knowledge of, but not limited to, the following:
  • Community and organizational engagement models, principles, and methodologies;
  • Software Application (i.e. JD Edwards EnterpriseOne, CC&B)
• Familiarity with, but not limited to, the following:
  • Employee volunteer programs;
  • Event planning
  • Event management;
  • Related industry, organizational, and departmental policies, practices, and procedures; legal guidelines, ordinances and laws;
• Excellent written, oral, and interpersonal communication skills
• Ability to:
  • Prioritize, coordinate, and track multiple projects to meet deadlines;
  • Effectively work with and engage a variety of internal and external stakeholders to arrive at mutually beneficial solutions;
  • Create a variety of informative content, and collateral and promotional materials for programs and events;
  • Make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages;
  • Use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.) and standard office equipment (telephone, computer, copier, etc.).

Education / Certification / Years of Experience Requirements:

• Bachelor's Degree in Business, English, Mass Communication, Marketing, or Public Relations/Community Relations from an accredited college or university
• Minimum of three (3) years of experience in customer service, community relations, or volunteering
• Valid Driver's License

Working Conditions:

This job is absent of disagreeable working conditions. This job is performed in an office work environment. This job requires travel between OUC locations and to community events/partners across the service territory. This job may require occasional evening or weekend work hours.

Physical Requirements:

This job includes constant standing, walking, sitting, speaking/hearing, writing/typing, reading and detailed inspection. There may be occasional reaching overhead, and lifting up to forty (40) lbs. This job also includes constant driving of a company vehicle.

OUC-The Reliable One is an Equal Opportunity Employer committed to recruiting, hiring, promoting, training, transferring, compensating, and administering all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information, or any other factor prohibited by law.

EOE M/F/Vets/Disabled