Continuous Improvement Coordinator

Orlando Utilities Commission (OUC - The Reliable One); Orlando (FL); Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation

Medical/dental/vision benefits

Paid vacation/holidays/sick time

Educational assistance and memberships

Job summary

OUC - The Reliable One is seeking a Continuous Improvement Coordinator to join the Transformation division in Orlando. The role partners with cross-functional teams to identify inefficiencies, map processes, and turn improvement ideas into practical changes.

The ideal candidate has a Bachelor’s degree, 3+ years of CI experience, and certifications in LEAN or Six Sigma; Change Management and PM credentials are preferred. The position offers a hybrid schedule and a competitive benefits package.

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineer, Process Improvement, or related field.
• Minimum of three (3) years leading continuous improvement initiatives with facilitation and champion coordination.
• Process Improvement Certification (LEAN, Six Sigma Black Belt, or Green Belt) required on hire.
• Change Management Certification preferred or required within 6 months of hire.
• Project Management Certification preferred.

Responsibilities

• Provide leadership for planning, managing and implementing CI initiatives.
• Manage multiple initiatives with dependencies across teams.
• Assign tasks, responsibilities, and deadlines to initiative team members.
• Possible accountability for financial management of initiatives including cost reductions.
• Produce reporting and evaluation activities to improve metrics and customer insights.
• Ensure project delivery meets time, quality, and customer standards.
• Coach leaders and teams in CI methodologies and tools.

Skills

Bachelor's degree

3+ years experience

Process improvement cert

Change management cert

PM certification

Education

Bachelor’s degree in Business Administration/Industrial Engineer/Process Improvement

Tools

EnterpriseOne

Insight

SharePoint

Microsoft Office

Job description

OUC - The Reliable One is presently seeking a Continuous Improvement Coordinatorto join the Transformation division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.

We are looking for an analytical, action-oriented professional with hands-on experience applying continuous improvement methods and a talent for bringing people together to solve problems.

In this role, you will partner with teams across OUC to identify inefficiencies, map and analyze processes, and help turn improvement ideas into practical changes. You will track opportunities and project progress, support the implementation of approved initiatives, measure the benefits achieved, and help establish controls that sustain results. You will also support employees leading improvement efforts by sharing tools, methods, and best practices.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

The ideal candidate will have:

• Bachelor’s degree in Business Administration, Industrial Engineer, Process Improvement, or other related field of study from an accredited college or university
• Minimum of three (3) years of experience of leading continuous improvement initiatives including coordination with team facilitators and champions (management) to ensure project recommendations are implemented. Process continuous improvement experience with one of the industry standard models
• Process Improvement Certification (i.e. LEAN, Six Sigma Black Belt, or Green Belt) required upon hire
• Change Management Certification preferred or required within 6 months of hire
• Project Management Certification preferred

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid vacation, holidays, and sick time
• Educational and Professional assistance programs; Paid Memberships in Professional Associations
• Access to workout facilities at each location
• Paid Conference and Training Opportunities
• Free downtown parking
• Hybrid work schedule

Salary Range:

$83,600.00 to $104,500.00 per year commensurate with experience.

Location:

\"The Greenest Building in Downtown\" - Reliable Plaza , 100 W. Anderson St., Orlando, FL 32801

Job Purpose:

Responsible for leading, facilitating, and/or enabling process efficiencies and controllership to support organizational oversight and management of key activities.

Primary Functions:

• Provide leadership and technical expertise for planning, managing and implementation of business unit continuous improvement initiatives;
• Manage multiple initiatives which may have many internal and external dependencies, are complex in scope, have multiple integration points, and are worked within multiple teams of resources;
• Assign tasks, responsibilities, and deadlines to initiative team members;
• May be accountable for the financial management of assigned initiatives, including integration opportunities and cost reductions;
• Complete reporting, monitoring and evaluation activities of current projects and/or actions targeted to improve key metrics and customer insights;
• Accountable for project delivery including meeting time, quality, and customer standards;
• Provide consultative support to leadership within context of overall strategic objective to initiate actions to improve the customer experience and gain process efficiencies;
• Serve as an integral part of a team that will develop and lead the deployment of continuous improvement infrastructure throughout the business unit;
• Provide insight and guidance from a business perspective on the direction and continued utilization of Continuous Improvement methodologies;
• Drive changes in the organizational measurement systems to effectively monitor key strategic focuses, shifting the organization to end-to-end process management beyond current functional focus;
• Work with all levels (leaders, managers, and associates) of assigned areas to identify opportunities for improvement, structure efforts to achieve the targeted improvements and establish measurement systems to monitor performance;
• Develop and maintain relationships throughout business unit to enable business objectives and issue resolution and program consistency;
• Provide Continuous Improvement consulting/coaching/training to employees across the assigned business area, and to department interns, as needed;
• Mentor the organizational stakeholders and project teams in the use and support of continuous improvement methodologies as applicable;
• Provide coaching, consulting, and guidance to leaders, managers, and associates across the assigned business area regarding the use of Continuous Improvement tools for process/system enhancements;
• Utilize change management tools and methodologies in project leadership;
• Perform other duties as assigned.

Technical Requirements:

• Working knowledge of all, but not limited to, the following:
• Process improvement methodologies and supporting tools;
• Process flow maps, charts and other tools to identify root cause and monitor current metrics and process improvements;
• Change management methodologies and practices;
• Familiarity with all, but not limited to, the following:
• Operating systems for which process improvement initiatives are identified;
• Software Application (i.e. EnterpriseOne, Insight, SharePoint);
• Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
• Strong communication skills, both verbal and written;
• Perform data manipulation and analysis (graphical and statistical) as required in support of performance metric reporting;
• Demonstrate use of data to define root cause;
• Plan project timelines and milestones, track progress, monitor and communicate project status, and determine project costs, benefits, and controls. Identify and resolve project barriers and/or risks. Build and implement a sustainable control plan;
• Use end-to-end mapping and analysis to identify opportunities for improvement that positively impact up-stream and down-stream business partners;
• Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios and percentages;
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.) and standard office equipment (telephone, computer, copier, scanner, etc.).

Education/ Certification/ Years of Experience Requirements:

• Bachelor’s degree in Business Administration, Industrial Engineer, Process Improvement, or other related field of study from an accredited college or university
• Minimum of three (3) years of experience of leading continuous improvement initiatives including coordination with team facilitators and champions (management) to ensure project recommendations are implemented. Process continuous improvement experience with one of the industry standard models
• Process Improvement Certification (i.e. LEAN, Six Sigma Black Belt, or Green Belt) required upon hire
• Change Management Certification preferred or required within 6 months of hire
• Project Management Certification preferred

Working Conditions:

This job is absent of disagreeable working conditions. This job is performed in an office work environment.

Physical Requirements:

This job consists of sitting, standing, walking, and may lift up to forty (40) pounds. This job consists of bending/stooping, pushing, pulling, and/or digging, reaching over head, repetitive motions, and climbing (i.e. ladders, stairs, hills, etc.). This job requires speaking and hearing, reading, writing, typing, and detailed inspection.

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations

EOE M/F/Vets/Disabled