Community Engagement and Advocacy Manager

Ladders; United States; Remote; USD 193,000 - 237,000; Full time

Benefits offered by this job

Inclusive environment

Competitive compensation

Group benefits

Remote-first culture

Retirement contributions

Professional development

Flexible PTO

Home office setup

Paid parental leave

Job summary

Ladders is seeking a Community Engagement and Advocacy Manager to grow our community programs, deepen user connections, and amplify feedback across the organization. You will build trusted relationships with community members, surface insights, and partner with internal teams on events and communications.

The remote-first role offers a competitive compensation package and opportunities for professional development, with inclusive policies and flexible work arrangements.

Qualifications

• 3-5+ years in community management or related roles.
• Experience developing and managing community programs.
• Proven relationship-building skills with community members and internal teams.
• Experience moderating online communities and maintaining inclusive environments.
• Strong communication and organizational skills.
• Ability to manage multiple priorities and navigate ambiguity.
• Curiosity about technology and eagerness to learn about the company's products.

Responsibilities

• Own and grow the company's advocacy program.
• Build relationships with community members to understand their motivations and interests.
• Develop engagement opportunities for participants to connect and contribute.
• Identify speaking and feedback opportunities for community advocates.
• Manage the company's Discord and Reddit communities to foster inclusivity.
• Execute community events and initiatives to encourage participation.
• Track community engagement metrics and share insights with internal teams.

Skills

Advocacy programs

Community management

Relationship building

Online moderation

Communication

Organization

Prioritization

Curiosity about tech

Job description

For our client, we are seeking a Community Engagement and Advocacy Manager to join the team of a leader in the Information Technology space. This role will shape and grow community engagement efforts that deepen user connection, encourage advocacy, and amplify feedback across the organization. You will build trusted relationships with community members, create meaningful opportunities for participation, and help foster an inclusive, informed, and active community ecosystem. The position also partners closely with internal teams to surface insights, support events, and strengthen two-way communication.

Location: Remote

Compensation: $192,960 – $237,180 annually

Responsibilities

• Own and grow the company's advocacy program
• Build relationships with community members to understand their motivations and interests
• Develop engagement opportunities for participants to connect and contribute
• Identify speaking and feedback opportunities for community advocates
• Manage the company's Discord and Reddit communities to foster inclusivity
• Execute community events and initiatives to encourage participation
• Track community engagement metrics and share insights with internal teams

Qualifications

• 3-5+ years in community management or related roles
• Experience developing and managing community programs
• Proven relationship-building skills with community members and internal teams
• Experience moderating online communities and maintaining inclusive environments
• Strong communication and organizational skills
• Ability to manage multiple priorities and navigate ambiguity
• Curiosity about technology and eagerness to learn about the company's products

Benefits

• Inclusive and flexible work environment
• Competitive total compensation package
• Comprehensive group benefits with no waiting period
• Remote-first company with virtual and in-person events
• Employer-funded retirement contributions
• Support for personal and professional development
• Flexible paid time off program
• Build-your-own home office setup
• Paid parental leave program

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.