Community Disaster Program Manager

American Red Cross; West Goshen Township (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with 6% match

Paid Family Leave

Employee Assistance Program

Short- and Long-Term Disability insurance

19 days PTO plus 11 paid holidays

Job summary

The American Red Cross is seeking a Community Disaster Program Manager in West Goshen Township, PA, to supervise disaster services implementation and manage teams. This role involves excellent communication skills and leadership, ensuring effective community engagement in disaster response and recovery.

With a bachelor's degree and relevant experience, the candidate will build relationships, coordinate local preparedness, and act as an expert in disaster services operations.

Qualifications

• Minimum 3 years of related experience.
• At least 1 year of lead or supervisory experience.
• Preferred candidates reside in Chester, Delaware, or Montgomery County.

Responsibilities

• Manage and support an employee and volunteer team responsible for implementing volunteer-led disaster services programming.
• Coordinate community preparedness, mobilization, and partner engagement for disaster response and recovery.
• Act as the local disaster subject-matter expert to maximize Red Cross presence.

Skills

Excellent interpersonal skills

Verbal communication

Written communication

Analytical skills

Decision-making skills

Leadership

Partnership management

Microsoft Office proficiency

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

Microsoft Office

Job description

Community Disaster Program Manager

Region: Southeast Pennsylvania – Chester, Delaware and Montgomery Counties. Location: West Chester, PA.

Job Overview

Supervises the implementation of disaster services within an assigned geographic area, leads Disaster Program staff and volunteer teams in local preparedness, response and recovery, and manages government partnerships.

Key Responsibilities

• Manage and support an employee and volunteer team responsible for implementing volunteer‑led disaster services programming.
• Lead and supervise disaster cycle services activities or specific functional activities within the region.
• Develop and support disaster volunteers who are diverse and represent the communities served.
• Coordinate community preparedness, mobilization, and partner engagement for disaster response and recovery.
• Build relationships in a matrix management environment with internal partners, employees, and volunteers.
• Act as the local disaster subject‑matter expert to maximize Red Cross presence and engagement.
• Initiate and coordinate disaster relief operations in the assigned area or region, aligned with the Disaster Cycle Services Concept of Operations.

Minimum Qualifications

• Bachelor’s degree required, or equivalent combination of education and experience.
• Minimum 3 years of related experience.
• At least 1 year of lead or supervisory experience.
• Regional travel with a valid driver’s license.

Required Skills and Abilities

• Excellent interpersonal, verbal, and written communication skills.
• Analytical and decision‑making skills to interpret program trends, formulate recommendations, and develop continuous improvement processes.
• Record of collaboration with diverse groups and community representatives, managing multiple priorities, facilitation, problem​ solving, marketing, leadership, and partnership management.
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work outside regular hours, including nights and weekends.

Deployment Requirement

Required to deploy to disaster relief operations outside of the region at least once a year. Must meet all training and physical capacity requirements for deployment.

Residency Requirements

• Preferred candidates reside in Chester, Delaware, or Montgomery County.
• Positions are chapter‑based; employees are expected to work daily within their assigned area.

Physical Requirements

Work involves sitting, handling, reaching, lifting up to 15 pounds regularly and up to 30 pounds occasionally. The environment is moderate noise with frequent use of a computer terminal.

Preferred Qualifications

Experience in community and volunteer engagement, and project management.

Benefits

• Medical, Dental, Vision plans
• Health Spending & Flexible Spending Accounts
• PTO: Beginning at 19 days per year, adjusted for FLSA status and tenure
• 11 paid holidays (six core, five floating)
• 401(k) with 6% match
• Paid Family Leave
• Employee Assistance Program
• Short‑ and Long‑Term Disability insurance
• Service Awards and recognition

Equal Opportunity Employer

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.