Community Director - Iron Rock Ranch

AMP Corporate Site; Austin, Northern (TX, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

AMP Corporate Site seeks a Community Director in Austin to oversee daily operations, financial performance, and compliance for a residential community. You will manage leasing, rent collection, vendor relations, resident satisfaction, and on-site staff performance while ensuring excellent customer service and a positive community atmosphere.

The role requires strong negotiation, organizational, and communication skills with 3+ years of property management experience, and a focus on leadership

Qualifications

• Minimum 3 years of property management experience.
• High school diploma or GED; bachelor's preferred.
• Experience managing staff and budgets is desirable.
• Strong negotiation and communication abilities.

Responsibilities

• Oversee daily property operations and financial performance.
• Ensure compliance with laws (Fair Housing, ADA, FCRA).
• Manage leasing, rent collection, and evictions as needed.
• Lead onboarding, training, performance reviews for on-site staff.
• Develop and manage operational budgets with Regional Manager.
• Maintain vendor relations and insurance certificates.
• Review tenant applications for leasing compliance.
• Ensure model apartments are tour-ready and staffed.
• Maintain records and required reports for the Regional Director.
• Communicate operational challenges promptly to leadership.

Skills

Property management

Negotiation

Organizational skills

Communication skills

Interpersonal skills

Vendor relations

Education

High school diploma or GED

Bachelor's degree or equivalent experience preferred

Tools

ResMan

Microsoft Office

Job description

JOB SUMMARY:

The Community Director oversees the daily operations, financial performance, and overall success of a residential community while ensuring compliance with local and state regulations. This leadership role involves managing leasing, rent collection, vendor relations, resident satisfaction, and on-site team performance. Responsibilities include enforcing policies, supervising staff, maintaining records, and collaborating on operational budgets. Strong negotiation, organizational, and communication skills are essential, along with at least three years of property management experience. This role requires the ability to multitask in a fast-paced environment while delivering excellent customer service and fostering a positive community atmosphere.

ESSENTIAL FUNCTIONS:

• Oversee the daily operations of the property while ensuring adherence to financial guidelines established by AMP and the Housing Authority of the City of Austin.
• Ensure all business activities comply with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws governing apartment management.
• Maintain a thorough understanding of the Texas Apartment Application, leasing procedures, and related lease documents, staying informed of any regulatory updates.
• Partner with Human Resources and Regional Directors to manage the full employee lifecycle, including recruitment, termination, training, performance evaluations, and ongoing development of on-site staff. Responsibilities include onboarding, conducting 90-day and annual performance reviews, approving timesheets, and providing guidance on company policies and procedures.
• Collaborate with the Regional Manager in developing and managing operational budgets.
• Ensure timely rent collection and accurate posting of payments, as well as oversee the eviction process for delinquent accounts in accordance with legal requirements.
• Maintain effective communication with vendors and contractors, managing work schedules, billing, vendor relations, and certificate of insurance compliance.
• Ensure lease files are complete, accurate, and properly executed.
• Oversee office operations, ensuring timely opening, cleanliness, and the readiness of model apartments for tours and inspections.
• Maintain accurate records of all management activities on a daily, weekly, and monthly basis, submitting required reports to the Regional Director as scheduled.
• Proactively communicate any operational challenges or concerns to the Regional Director in a timely manner.
• Foster a culture of exceptional customer service, serving as a role model for the on-site team.
• Stay informed about market trends and industry developments through trade publications and professional organizations.
• Review and approve all tenant applications to ensure compliance with leasing requirements.
• Perform additional duties as assigned to support the overall success of the community

Requirements

SKILLS AND QUALIFICATIONS:

• Minimum of three (3) years of property management experience.
• High school diploma, GED, or equivalent required; bachelor's degree or equivalent experience preferred.
• One (1) to three (3) years of management experience preferred.
• Strong negotiation skills.
• Exceptional organizational skills with a high level of attention to detail.
• Excellent written and verbal communication skills, with the ability to effectively engage across digital platforms and in-person interactions.
• Strong interpersonal skills to foster relationships with a diverse range of stakeholders.
• Proficiency in Microsoft Office and related software; experience with ResMan property management software preferred.

PHYSICAL DEMANDS:

• Ability to stand for extended periods, bend, stoop, squat, kneel, and lift over 20 pounds.
• Occasional property tours with prospective residents as needed.

WORKING CONDITIONS:

• General office conditions.
• Exposure to weather conditions when walking and working on the property