Community Development Advisor

NorthStar Memorial Group; Saint Petersburg (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

NorthStar Memorial Group is seeking a Community Development Advisor to generate pre-need sales across the assigned market. You will educate families, schedule appointments, present planning options, and conduct park tours while expanding relationships with churches and civic groups.

You will manage lead flow, track activities in CRM, and attend sales training to stay current on regulations and benefits related to cemetery and funeral services.

Qualifications

• High School Diploma or equivalent.
• Valid driver's license and satisfactory driving record.
• Reliable transportation.
• Knowledge of current federal, state and local regulations related to cemetery and funeral industry.

Responsibilities

• Actively builds relationships in the community to educate and guide families in their preplanning decisions.
• Excels in setting appointments, giving preplanning guide presentations, and product presentations.
• Provides professional park tours of each location within their area.
• Completes paperwork timely, neatly and accurately for contract processing.
• Tracks sales activity and metrics in CRM.
• Uses CRM to track all contacts and ensure follow-up.
• Contacts new and existing customers to discuss how products can meet needs.
• Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events.
• Provides world class customer service and a can-do attitude.
• Keeps current on veterans benefits, social security, end of life decisions, etc.
• Builds relationships with churches, civic groups, veterans organizations, hospice, senior living, etc., scheduling pre-planning seminars.
• Works multiple prospecting avenues per NorthStar's sales playbook.
• Schedules 10-12 Pre-Need appointments each week tracked in CRM.
• Answers inquiries about cemetery products and pre-need planning.
• Attends training programs scheduled with sales leaders.

Skills

Sales experience

Relationship building

Cold calling

Product presentation

Customer service

Education

High School Diploma

Tools

CRM software

Job description

The Community Development Advisor is responsible for generating pre-need sales for locations in the assigned market area including cemetery property, cemetery merchandise, cemetery services and prearranged funeral/Cremation plans.

Responsibilities

• Actively builds relationships in the community to educate and guide families in their preplanning decisions
• Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation
• Provides professional park tours of each location within their area
• Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
• Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
• Uses CRM to track all contacts and ensure professional follow-up
• Contacts new and existing customers to discuss how specific products or services can meet their needs
• Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
• Provides world class customer service, a positive attitude, and a willingness to do "Whatever it takes"
• Keeps current in areas as they relate to our profession (veteran's benefits, social security benefits, end of life decisions, etc.)
• Builds relationships with church's, civic groups, veteran organizations, hospice, senior living, & other community groups. Once relationships are established, pre-planning seminars are scheduled and conducted in accordance with NorthStar Memorial Groups established program.
• Works multiple prospecting avenues such as, "web leads, Seminars, park patrolling, file reviews, direct mail, and all other prospecting methods in accordance with NorthStar's sales playbook."
• Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM.
• Answers telephone inquiries about cemetery products and services pre-need planning.
• Attends training programs scheduled with sales leaders and regional leadership.

Qualifications

• High School Diploma or equivalent
• Valid driver's license and satisfactory driving record.
• Must have reliable transportation.
• Knowledge of current federal, state and local regulations related to the cemetery and funeral industry.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.