Community Development Advisor

NorthStar Memorial Group; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

NorthStar Memorial Group at Graceland Memorial Park South in Miami, FL seeks a Community Development Advisor to educate families about pre-need cemetery and funeral planning with compassion and trust.

You will build relationships with local organizations, conduct seminars, guide families through personalized planning, and manage CRM activity while delivering world-class service.

Qualifications

• High school diploma or equivalent is required.
• Ability to learn and apply federal, state, and local regulations related to cemetery and funeral profession.
• Strong organizational skills and attention to detail are essential.
• Time management and independent work discipline are important for daily prospecting.

Responsibilities

• Build relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities and other local organizations.
• Schedule and conduct educational preplanning seminars.
• Guide families through personalized preplanning and product presentations.
• Provide park tours and respond to inquiries with professionalism.
• Prospect daily through seminars, web leads, file reviews, events and community outreach.
• Schedule 10–12 qualified pre-need appointments per week and track activity in CRM.
• Maintain accurate contract paperwork and documentation.
• Stay informed on veteran benefits and end-of-life planning considerations.
• Deliver excellent service with a proactive, positive mindset.
• Participate in ongoing training with sales and regional leadership.

Skills

Relationship building

Strong communication

Organizational skills

Prospecting

CRM usage

Education

High school diploma

Tools

CRM software

Job description

NorthStar Memorial Group is seeking a Community Development Advisor at Graceland Memorial Park South in Miami, FL for Pre-Need Planning of Cemetery & Funeral Services

The Community Development Advisor serves families with personalized options to honor their loved ones before issues arise. This role is about building trust in the community, educating families about their options, and guiding them through thoughtful preplanning decisions for cemetery property, merchandise, services, and prearranged funeral or cremation plans. It is part educator, part consultant, part relationship-builder and fully committed to serving families with professionalism and heart. This is a career for someone who wants to Compassionately, Creatively, and Proactively build a business within a community.

Responsibilities

• Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations
• Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group’s established program
• Confidently set appointments and guide families through personalized preplanning and product presentations
• Provide professional and welcoming park tours
• Prospect daily through a variety of methods including seminars, company provided web leads, file reviews, outside events, and community outreach
• Schedule 10–12 qualified pre-need appointments per week and track all activity in CRM
• Respond to phone inquiries and follow up consistently and professionally
• Maintain accurate, timely contract paperwork and required documentation
• Track your performance metrics and continuously refine your approach
• Stay current on veteran benefits, Social Security benefits, and other end-of-life planning considerations
• Deliver world-class service with a positive attitude and a “whatever it takes” mindset
• Participate in ongoing training with sales and regional leadership

Key Qualities

You are a relationship-driven professional who is comfortable initiating conversations and building trust. You thrive in a performance-based environment but understand that success in this role is rooted in service, integrity, and consistency.

Qualifications

• A high school diploma or equivalent
• A valid driver’s license and reliable transportation
• A satisfactory driving record
• Working knowledge (or willingness to quickly learn) federal, state, and local regulations related to the cemetery and funeral profession
• Strong organizational skills and attention to detail
• The ability to manage your time independently and stay disciplined in daily prospecting

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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