Community Development Advisor

Northstar-Memorial-Group; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Responsibilities include building community relationships with churches and veteran groups, performing seminars, completing contract paperwork, and maintaining CRM records. The role requires strong customer service and daily prospecting to meet weekly appointment targets.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and satisfactory driving record.
• Reliable transportation required.
• Knowledge of federal, state and local cemetery/funeral regulations.

Responsibilities

• Actively builds relationships in the community to educate and guide families in their preplanning decisions.
• Excels in setting appointments, giving preplanning guides, and product presentations.
• Provides professional park tours of locations within their area.
• Completes paperwork timely, neatly and accurately for contract processing.
• Tracks all sales activity and CRM-based follow-up.
• Uses CRM to track contacts and ensure professional follow-up.
• Contacts new and existing customers to discuss product/service needs.
• Prospects daily via multiple methods including cold calling, door knocking, mailers, seminars, and outside events.
• Delivers world class customer service with a positive attitude.
• Keeps current on veteran benefits, social security, end of life decisions, etc.
• Builds relationships with churches, civic groups, veteran organizations, hospice, senior living, etc., scheduling pre-need seminars.
• Works multiple prospecting avenues per NorthStar’s sales playbook.
• Schedules 10–12 pre-need appointments weekly and records in CRM.
• Answers inquiries about cemetery products and services pre-need planning.
• Attends training programs with sales leaders and regional leadership.

Skills

Relationship building

Appointment setting

Product presentation

CRM usage

Prospecting

Customer service

Public speaking

Education

High School Diploma or equivalent

Tools

CRM

Job description

Current job opportunities are posted here as they become available.

The Community Development Advisor is responsible for generating pre-need sales for locations in the assigned market area including cemetery property, cemetery merchandise, cemetery services and prearranged funeral/Cremation plans.

Responsibilities

• Actively builds relationships in the community to educate and guide families in their preplanning decisions
• Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation
• Provides professional park tours of each location within their area
• Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
• Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
• Uses CRM to track all contacts and ensure professional follow-up
• Contacts new and existing customers to discuss how specific products or services can meet their needs
• Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
• Provides world class customer service, a positive attitude, and a willingness to do “Whatever it takes”
• Keeps current in areas as they relate to our profession (veteran’s benefits, social security benefits, end of life decisions, etc.)
• Builds relationships with church’s, civic groups, veteran organizations, hospice, senior living, & other community groups. Once relationships are established, pre-planning seminars are scheduled and conducted in accordance with NorthStar Memorial Groups established program.
• Works multiple prospecting avenues such as, “web leads, Seminars, park patrolling, file reviews, direct mail, and all other prospecting methods in accordance with NorthStar’s sales playbook.
• Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM.
• Answers telephone inquiries about cemetery products and services pre-need planning.
• Attends training programs scheduled with sales leaders and regional leadership.

Qualifications

• High School Diploma or equivalent
• Valid driver’s license and satisfactory driving record.
• Must have reliable transportation.
• Knowledge of current federal, state and local regulations related to the cemetery and funeral industry.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.