Community Development Advisor

Northstar-Memorial-Group; Broken Arrow (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

NorthStar Memorial Group is seeking a Community Development Advisor for Floral Haven Funeral Home, Crematory and Cemetery in Broken Arrow, OK. You will educate families about pre-need cemetery and funeral options and help guide decisions with professionalism and care.

You’ll build relationships with local churches, groups and veteran organizations, schedule seminars, set appointments, and lead informative tours.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with reliable transportation.
• Familiarity with cemetery and funeral regulations preferred.
• Ability to prospect and build relationships in the community.

Responsibilities

• Be the face of Floral Haven Funeral Home, Crematory and Cemetery in Broken Arrow, OK while engaging with the community.
• Schedule and conduct educational preplanning seminars in line with NorthStar Memorial Group’s program.
• Guide families through personalized preplanning and product presentations.
• Provide professional park tours and a welcoming experience to visitors.
• Prospect daily through seminars, company web leads, events, and community outreach.
• Schedule 10–12 qualified pre-need appointments per week and track activity in CRM.
• Respond to phone inquiries and follow up professionally.
• Maintain accurate contract paperwork and required documentation.
• Monitor performance metrics and refine approach accordingly.
• Stay current on veteran benefits and end-of-life planning considerations.
• Deliver world-class service with a positive can-do attitude and team mindset.
• Participate in ongoing training with sales and regional leadership.

Education

High school diploma or equivalent

Job description

NorthStar Memorial Group is seeking a Community Development Advisor at Floral Haven Funeral Home, Crematory and Cemetery in Broken Arrow, OK for Pre-Need Planning of Cemetery & Funeral Services

The Community Development Advisor serves families with personalized options to honor their loved ones before issues arise.

This role is about building trust in the community, educating families about their options, and guiding them through thoughtful preplanning decisions for cemetery property, merchandise, services, and prearranged funeral or cremation plans. It is part educator, part consultant, part relationship-builder and fully committed to serving families with professionalism and heart.

Responsibilities

You will be the face of Floral Haven Funeral Home, Crematory and Cemetery in Broken Arrow, OK actively engaging with the community and helping families make confident, informed decisions about the future.

You will:

• Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations
• Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group's established program
• Confidently set appointments and guide families through personalized preplanning and product presentations
• Provide professional and welcoming park tours
• Prospect daily through a variety of methods including seminars, company provided web leads, file reviews, outside events, and community outreach
• Schedule 10-12 qualified pre-need appointments per week and track all activity in CRM
• Respond to phone inquiries and follow up consistently and professionally
• Maintain accurate, timely contract paperwork and required documentation
• Track your performance metrics and continuously refine your approach
• Stay current on veteran benefits, Social Security benefits, and other end-of-life planning considerations
• Deliver world-class service with a positive attitude and a "whatever it takes" mindset
• Participate in ongoing training with sales and regional leadership

Key Qualities

You are a relationship-driven professional who is comfortable initiating conversations and building trust. You thrive in a performance-based environment but understand that success in this role is rooted in service, integrity, and consistency.

Qualifications

• A high school diploma or equivalent
• A valid driver’s license and reliable transportation
• A satisfactory driving record
• Working knowledge (or willingness to quickly learn) federal, state, and local regulations related to the cemetery and funeral profession
• Strong organizational skills and attention to detail
• The ability to manage your time independently and stay disciplined in daily prospecting

Preferred Qualifications

Preplanning is one of the greatest gifts families can give one another. As a Community Development Advisor, you are helping families reduce stress, protect their wishes, and make decisions from a place of clarity rather than crisis.

This is a career for someone who wants to Compassionately, Creatively, and Proactively build a business within a community.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.