Part-Time Bilingual Community Development Advisor

NorthStar Memorial Group; Houston (TX); On-site; USD 34,440 - 48,216; Part time

Job summary

A community service organization in Houston is seeking a Part-Time Bilingual Community Development Advisor to generate pre-need sales and educate families on pre-planning decisions. The role involves community outreach, relationship building, and providing exceptional customer service. The ideal candidate has a High School Diploma, customer service skills, and knowledge of local regulations. This part-time position offers a blend of community outreach and sales with flexible scheduling.

Qualifications

• Ability to conduct pre-planning guide presentations.
• Must hold a valid driver’s license and have reliable transportation.
• Knowledge of local regulations in the cemetery and funeral industry.

Responsibilities

• Generate pre-need sales for cemetery services and products.
• Build relationships with community and conduct pre-planning seminars.
• Track sales activity and provide professional follow-up.

Skills

Relationship building

Customer service

Cold calling

CRM proficiency

Knowledge of cemetery regulations

Education

High School Diploma or equivalent

Job description

Part‑Time Bilingual Community Development Advisor

The Community Development Advisor is responsible for generating pre‑need sales for locations in the assigned market area including cemetery property, cemetery merchandise, cemetery services and prearranged funeral/Cremation plans.

Responsibilities

• Actively builds relationships in the community to educate and guide families in their pre‑planning decisions
• Excels in setting appointments, giving pre‑planning guide presentations and product presentations
• Provides professional park tours of each location within their area
• Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
• Actively tracks all sales activity and ratios to measure strengths and areas for improvement
• Uses CRM to track contacts and ensure professional follow‑up
• Contacts new and existing customers to discuss how specific products or services can meet their needs
• Prospects daily using multiple methods including cold calling, door‑knocking, mailers, seminars, and outside events
• Provides world‑class customer service, a positive attitude, and a willingness to do “Whatever it takes”
• Keeps current on areas related to our profession (veteran’s benefits, social security benefits, end‑of‑life decisions, etc.)
• Builds relationships with churches, civic groups, veteran organizations, hospices, senior living and other community groups; once relationships are established, pre‑planning seminars are scheduled and conducted in accordance with NorthStar Memorial Groups established program
• Works multiple prospecting avenues such as web leads, seminars, park patrolling, file reviews, direct mail, and all other prospecting methods in accordance with NorthStar’s sales playbook
• Schedules 10‑12 pre‑need appointments each week that are tracked in the CRM
• Answers telephone inquiries about cemetery products and services pre‑need planning
• Attends training programs scheduled with sales leaders and regional leadership

Qualifications

• High School Diploma or equivalent
• Valid driver’s license and satisfactory driving record
• Must have reliable transportation
• Knowledge of current federal, state and local regulations related to the cemetery and funeral industry

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

Seniority level: Associate

Employment type: Part‑time

Job function: Strategy/Planning and Information Technology

Industry: Individual and Family Services