Community Crisis Intervention & Support Specialist

Funeral Directors Life; Fond du Lac (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Funeral Directors Life seeks a dedicated crisis intervention professional in Fond du Lac, WI to support urgent mental health and substance use needs in the community. The role involves telephone intake, in-person assessments, and developing safety plans with clients and families.

You will collaborate with local services, document thoroughly, and respond to emergencies while ensuring confidential handling of all records and data.

Qualifications

• Bachelor’s degree in social work, psychology, or related field.
• Excellent verbal communication and telephone skills.
• Ability to assess crisis needs and plan safety interventions.
• Knowledge of community resources, mental illness, and risk assessment.
• Ability to work with teams and coordinate with agencies.

Responsibilities

• Receive crisis calls and interview clients to assess needs.
• Provide crisis intervention by phone or in person.
• Develop crisis plans using individual strengths and resources.
• Determine level of care and arrange referrals.
• Coordinate with law enforcement and other agencies as needed.
• Document records accurately and maintain confidentiality.
• Participate in supervision, case reviews, and planning meetings.
• Respond to emergency events as required.

Skills

Crisis intervention

Telephone communication

Assessment & planning

Documentation

Critical thinking

Education

Bachelor’s degree in social work or related field

Tools

Electronic records systems

Job description

Funeral Directors Life seeks a dedicated crisis intervention professional in Fond du Lac, WI to support urgent mental health and substance use needs in the community. The role involves telephone intake, in-person assessments, and developing safety plans with clients and families.

You will collaborate with local services, document thoroughly, and respond to emergencies while ensuring confidential handling of all records and data.