Crisis Intervention Specialist- Part-Time Weekends - 3pm-11:30pm

Funeral Directors Life; Fond du Lac (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Funeral Directors Life seeks a dedicated crisis intervention professional in Fond du Lac, WI to support urgent mental health and substance use needs in the community. The role involves telephone intake, in-person assessments, and developing safety plans with clients and families.

You will collaborate with local services, document thoroughly, and respond to emergencies while ensuring confidential handling of all records and data.

Qualifications

• Bachelor’s degree in social work, psychology, or related field.
• Excellent verbal communication and telephone skills.
• Ability to assess crisis needs and plan safety interventions.
• Knowledge of community resources, mental illness, and risk assessment.
• Ability to work with teams and coordinate with agencies.

Responsibilities

• Receive crisis calls and interview clients to assess needs.
• Provide crisis intervention by phone or in person.
• Develop crisis plans using individual strengths and resources.
• Determine level of care and arrange referrals.
• Coordinate with law enforcement and other agencies as needed.
• Document records accurately and maintain confidentiality.
• Participate in supervision, case reviews, and planning meetings.
• Respond to emergency events as required.

Skills

Crisis intervention

Telephone communication

Assessment & planning

Documentation

Critical thinking

Education

Bachelor’s degree in social work or related field

Tools

Electronic records systems

Job description

Responsibilities

• Receives crisis calls for Fond du Lac County Human Services crisis intervention program. Interviews clients and families to obtain mental health and/or substance use information and assesses the needs of the individual and family. Assessments may be completed by telephone or in person in the community, at the individual's residence, hospital, jail, school, or at the crisis office location. Appropriately, credentialed staff may provide crisis therapy and therapy case management when indicated.
• Provides direct telephone and mobile crisis intervention services to children, adolescents, adults, and families in the community.
• Develops crisis plans utilizing the strengths of the individual/family and available community resources to resolve the immediate crisis and facilitates follow-up interventions.
• Determines appropriate level of care needs during the crisis and arranges referrals. Represents the Human Services Department for approval of WI Stats., Ch. 51 emergency detentions and inpatient funding when indicated.
• Performs duties of Adult Protective Services worker as prescribed under WI Stats., Ch. 55.043
• Works collaboratively with law enforcement, families, other County Departments, schools, continuum of acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
• Communicates pertinent information on a timely basis and participates in clinical supervision case reviews, staffings, and/or case planning meetings.
• Participates in Department development to ensure quality and effective programming.
• Completes all necessary health care/medical and financial record documentation required to maintain complete medical and financial billing records. Completes appropriate and timely medical record documentation, which may include assessments, follow-up contacts, crisis plans, administrative, demographic, insurance, and financial information. Coordinates this information with the appropriate staff.
• Performs other duties as assigned, including responding to an emergency event.

Reports/Records:

• Write and maintain progress notes related to a consumer's treatment/recovery plan and assessments and that contribute to an overall understanding of the individual's ongoing level and quality of functioning.
• Provide testimony, written/oral reports, and perform any other court-related duties as assigned
• Ensure security and confidentiality of all consumer/treatment records.
• Determine and review any potential reimbursement by third-party payers when applicable. Follow Wisconsin Medicaid's medical record documentation requirements and covered services as they apply. Bill all allowable services and submit billing as directed
• Maintain efficient, timely and accurate completion of required records, reports, and other necessary paperwork within specified timeframes according to rules, regulations and agency policy.
• Ensure compliance with Program Participation System (PPS) and other State or Agency systems for data collection.

Training and Experience:

A Bachelor’s degree in social work, psychology, or related field.

Desirable Knowledge and Abilities:

Exceptional telephone and communication skills are essential when working with the public. Ability to think critically and problem-solve while completing assessments and developing safety plans with consumers. Basic computer skills required for documentation. Knowledge of community resources, mental illness, emotional disorders, alcohol/drug abuse, and risk assessment related to dangers to self or others, suicide, or homicide. Knowledge of State, Federal and local laws, rules and regulations affecting the Acute Care Services program, Adult Protective Services, Child Protective Services and Juvenile Intake Services. Ability to work effectively with a treatment team, communicate effectively orally and in writing, and interacts with the public in a professional manner. Ability to complete paperwork responsibilities in a timely fashion. Ability to complete orientation training within six months of hire. Able to fulfill physical demands of job, sensory demands (seeing and hearing), and cognitive demands (concentration, conceptualization, memorization).