Membership Manager - 30 hours with Benefits

Work Simple; Denver (CO); On-site; USD 41,000 - 48,000; Part time

Benefits offered by this job

50% health insurance (if applicable)

401(k) with company match

Paid time off and holidays

Mileage reimbursement

Cell phone allowance

Mentorship from leadership

Job summary

Work Simple is seeking a Membership Manager to drive occupancy and member retention at a Greenwood Village location. You will own the full sales lifecycle, conduct high-conversion tours, onboard new members, and nurture relationships that keep members engaged and active.

This is a real 30-hour part-time role focusing on relationships, community programming, and in-person presence. You will report to the CEO and collaborate with the Operations Manager to ensure a seamless member experience.

Qualifications

• 1–3 years of experience in sales, hospitality, customer service, or community management.
• Excellent written and verbal communication and the ability to write great emails and give great tours.
• Comfort with CRM tools and a willingness to learn new software.

Responsibilities

• Manage inbound leads and conduct tours that convert.
• Onboard new members and build relationships to improve retention.
• Follow up with leads, coordinate with leadership, and hit occupancy goals.
• Collaborate with Operations Manager and report to the CEO on occupancy and retention trends.
• Own the sales process and help plan member events and programming.

Skills

People skills

CRM familiarity

Strong communication

Organized

Tech-savvy

Self-starter

Tools

HubSpot

OfficeRND

Google Workspace

Salto KS

Isofy

Job description

The Membership Manager drives occupancy and member retention at a Work Simple location by owning the full sales lifecycle, delivering high-conversion tours, and building strong member relationships. This role blends sales, hospitality, and community engagement—managing leads, onboarding members, and creating a connected, high-retention environment. The Membership Manager partners closely with leadership and operations to ensure a seamless member experience while contributing to overall growth and performance.

This is a real 30-hour role — not a 40-hour job crammed into part-time pay. We've automated the tickets, resets, and paperwork so the hours you work are the ones that actually matter: relationships, tours, and community.

The Role

The Membership Manager is the face of Work Simple at your location. You'll manage leads, give tours that convert, onboard new members, and build the kind of relationships that make people stay. You'll know what your members do, what they're working on, and what they need. You'll be the reason your location feels like a place, not just a building.

Here's what makes this role different: at Work Simple, we believe the best operations are the ones you barely notice. We automate everything we can and lean hard on systems, so the work that's left for you is the work that actually matters — the human part. You're not here to chase tickets, reset WiFi passwords, or push paper. You're here to be present, build relationships, and do the things technology can't.

You won't do it alone. You'll work closely with our Operations Manager, who owns the systems, vendors, and back-office workflows that keep your location running, and you'll report directly to the CEO, who is deeply involved in every location.

Key Responsibilities

This is your north star. You manage inbound leads, conduct tours that convert, follow up consistently, and partner with leadership to hit occupancy goals.

Retention Through Relationships.

Retention is half the job. You know what every member does, what they're working on, and what they care about. You make introductions, celebrate their wins, and build the kind of relationships that make people stay — and tell their friends.

Community & Programming.

You know what every member does — and for fun. You connect them, facilitate introductions, and organize events and programming that make Work Simple feel like more than just an office.

Presence & Judgment.

You're the human in the building. You bring warmth to the welcome, judgment to the hard calls, and real attention to the moments that matter. This is the work we've deliberately protected from automation because it's the work only a person can do well — and it's yours.

Member Onboarding & Lifecycle.

You welcome new members and set them up for success from day one. You stay close through their whole lifecycle — and when they outgrow us, you celebrate it and ask for the referral.

Working With the Team.

You partner closely with our Operations Manager on anything that touches vendors, facilities, or back-office systems — they own those, and you flag and hand off. You report to the CEO and keep leadership informed on occupancy, retention trends, and what you're hearing from members.

A Typical Day

No two days are exactly alike, but here's what you'll often find yourself doing:

• Give people a positive first impression of Work Simple. Whether you’re welcoming a day-pass guest or giving a prospective member a tour
• Following up on leads from yesterday, scheduling tours, and updating your notes in the CRM
• Opening the space, refilling the coffee machine, checking meeting rooms, doing a walkthrough to make sure everything is dialed in
• Building community at your location, whether it’s onboarding and welcoming a new member or planning the next member happy hour
• Sharing what you're hearing from members with the CEO and Ops Manager

Who You Are

You don't just show up to work — you own the space. You're the kind of person who remembers that a member just landed a big client and introduces two people who absolutely need to know each other. You love people, and it shows.

• You're a natural connector — warm, energetic, and genuinely curious about people
• You see sales and hospitality as the same thing: both are about making someone feel understood
• You are highly organized and disciplined — you run a tight pipeline and follow through on what you say you'll do
• You communicate clearly and confidently — in person, by email, and in writing
• You're tech-savvy and comfortable learning new software tools
• You're a self-starter who takes ownership without being asked
• You handle competing priorities without losing your composure
• You want to grow with a company.

Qualifications

• 1–3 years of experience in sales, hospitality, customer service, or community management
• Strong written and verbal communication skills — you can write a great email and give a great tour
• Demonstrated track record of hitting sales, occupancy, or conversion targets
• Comfort with CRM tools and a genuine appetite for learning new software
• Organized and disciplined with excellent follow-through
• Availability for a flexible Monday–Friday schedule during business hours; occasional evenings for events

A background in coworking, real estate, or property management is a nice-to-have — not a requirement. We'll teach you the industry. You bring the drive.

• Part-time role averaging approximately 30 hours per week at our Greenwood Village location. Hours may vary week to week depending on tour schedules, events, and business needs. Proposed schedule is part-time Monday-Thursday, half-day on Friday,, with flexibility for bad weather and personal requirements
• The location runs smoothly without staff onsite at all times.
• Regular interface with Work Simple team members across all four locations via phone, email, and video conferencing.
• Fast-paced, entrepreneurial environment with direct access to the CEO and high organizational visibility.
• Infrequent evening or weekend availability may be required for member events or for urgent facility or member needs.

30–60–90 Day Plan

We believe in setting our team up for success from day one. Here's a sense of what your first 90 days will look like — these are guideposts, not hard deadlines.

Days 1–30: Learn the Systems

• Complete onboarding and remote training on our core software platforms: OfficeRND (coworking operations), HubSpot (CRM), Google Workspace (documents, storage, and collaboration), Salto KS (door access management), Isofy (network management), and EOS (team goals and issue tracking).
• Shadow members of the team to understand current workflows, pain points, and priorities.
• Start following up with leads and taking tours.
• Introduce yourself to all members and primary vendors at all locations and send your first client communications.

Days 31–60: Take Ownership

• Own the sales process for your leads and start closing deals.
• Ensure existing tenants are taken care of and begin to focus on retention, not just sales.
• Hold your first community event.
• Start to learn the building systems and key vendors to help with troubleshooting and building operations.
• Participate in all management, marketing, construction, and technology meetings.

Days 61–90: Own Your Location

• You should completely own the sales process.
• Retention is your responsibility; you are empowered to keep our clients happy.
• Provide feedback on pricing and our offerings; continual improvement is key.
• $30 - $35/hr
• Performance bonus/commissions based on individual and company results.
• 401(k) with company matching.
• Medical, dental, and vision insurance.
• Paid time off and paid holidays.
• Mileage reimbursement for local travel.
• Cell phone allowance or corporate phone.
• Direct mentorship from company leadership