Community Connector

Children's Wisconsin; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Children’s Wisconsin in Milwaukee seeks a dedicated Community Health Worker to support identified families with children aged 0-5, coordinating services and linking families to community resources. This role partners with CHHS and local agencies to prevent child welfare involvement.

The ideal candidate will have a high school diploma (GED/HSED) and some college, strong communication skills, cultural sensitivity, and the ability to document needs and referrals in the health record system.

Qualifications

• Experience with community programs or health organizations.
• Demonstrated knowledge of entitlement programs, intake assessments and documentation.
• A high level of communication skills (oral and written) necessary for assessment of health concerns and referral for appropriate service delivery.
• Ability to work independently and coordinate with medical professionals.
• Sensitivity to cultural diversity and coping styles of families under stress.
• Physical ability to stand and walk as needed.

Responsibilities

• Connect with participants and disseminate health information weekly.
• Coordinate care with physicians and community partners while maintaining confidentiality.
• Provide linkages to local services based on identified needs.
• Document participant needs and referrals in the health record with confidentiality.
• Translate health information to support positive health behavior change.
• Support data collection and program improvement activities.
• Set annual goals for professional growth and program development.
• Collaborate with CHHS partner agencies on community health initiatives.
• Engage residents through identified referral processes with community organizations.

Skills

Communication skills

Problem solving

Interpersonal skills

Cultural sensitivity

Independent worker

Computer skills

Medical coordination

Education

High School diploma or GED/HSED

Some college coursework

Tools

Electronic health record (EHR)

Word processing

Spreadsheet

Job description

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

Job Summary

Through referrals from the Children’s Hospital of Wisconsin Navigation program and the Next Door foundation, this position will improve the well-being of identified families with child(ren) ages 0-5. Responsible to partner with Community Services leadership to intervene and/or prevent these children from entering the foster care system.

Essential Functions

• Connects with participants of identified partner neighborhood, supports the social and medical influences of the families, and disseminates social and medical information on a weekly basis.
• Facilitates continuity of health care for participants by planning and exchanging information with physicians, other school and community health and social service agencies while preserving confidentiality.
• Provides linkages to local services in response to identified needs of participants.
• Documents all participant needs, referrals, service and/or delivery provided and follow ups in the database and/or electronic health record in a systematic, continuous and confidential matter.
• Translates and provides health education information to facilitate positive health behavior change among the population.
• May participate in needs assessment.
• Keeps current on meetings, in-services and communications within the office setting. Assists with data collection and data entry.
• Identifies annual goals for own professional growth and the means by which to achieve them; aware of and works toward the accomplishment of program goals; participates in personal and program improvement activities including continuing education and quality assurance.
• Supports community development and integration efforts by connecting with residents through identified referral process, partnering with community based organizations and internal partners.
• Works in partnership with the CHHS partner agencies, CBOs and NSP (Neighborhood Specific Projects) to implement community joint health and wellness programming.

Legacy Essential Functions

• Demonstrates an understanding of CHW health care delivery system and the impact of other health care delivery systems on the community.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Some college preferred

Experience

• Experience with community programs or health organizations required

Knowledge, Skills and Abilities

• Demonstrated knowledge of various entitlement programs, intake assessments and documentation.
• Demonstrated skills in creative problem-solving.
• A high level of communication skills (oral and written) necessary for assessment of health concerns and referral for appropriate service delivery.
• Ability to effectively and professionally interact with health team members and consumers (e.g. members of the community).
• Ability to work with medical professionals to ensure follow up and coordinator of recommended medical management.
• Physical ability to perform all assigned duties; able to stand and walk approximately 75% of the work time.
• In depth knowledge of the assets and challenges of low-income families.
• Sensitivity to cultural diversity and varying coping styles of families under stress.
• Ability to work independently.
• Computer, spreadsheet and word processing skills.

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses