Community Communications Officer

Severn Trent; United States; A distancia; USD 37.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday

Annual bonus up to £2,250

Family-friendly policies

Pension scheme top-up

Sharesave

Training & development

Electric vehicle scheme

Volunteering days

Descripción de la vacante

Severn Trent is seeking a Regional Community Communications Officer to stay closely connected with the communities we serve from our Derby – Raynesway Office, with frequent regional travel. The role is 37 hours a week, Monday to Friday, on a 12-month fixed-term contract.

You will build and maintain relationships with customers, local businesses and councillors, delivering tailored communications before, during and after works to explain our services and benefits.

Formación

• Experience in communications, engagement, customer service, stakeholder management or a related discipline.
• Strong written, verbal and presentation skills.
• Experience managing stakeholder relationships.
• Strong planning and organisational skills.
• Confident using a range of computer systems and software (including but not limited to): Word, Excel, Asana/project management tool, Power BI.
• Ability to analyse information and identify risks and opportunities.
• Ability to influence and challenge constructively.
• Ability to manage multiple projects and priorities simultaneously.
• Customer-focused with a strong understanding of customer needs and expectations.
• Has a driving license and is willing to travel across the patch frequently.

Responsabilidades

• Keep close contact with communities we serve and develop meaningful relationships.
• Deliver catered, personalised communications before, during and after works.
• Collaborate with customers, local businesses and councillors to understand needs and inform planning.

Conocimientos

Communication

Stakeholder management

Planning

Software proficiency

Travel ability

Customer focus

Analysis

Influence

Project management

Driving license

Herramientas

Word

Excel

Asana

Power BI

Descripción del empleo

The role of a Regional Community Communications Officer is to keep in close contact with the communities in which we serve. We want someone who is close to the detail and can create a positive relationship and meaningful impact on the communities we have ongoing works in, before, during and after the works have happened. Whether it be customers, local businesses, councillors - anyone affected day to day by our important works, we want them to be aware of the importance of the services we provide and keep them in mind in our approach and planning, and make a catered, personalised communications experience for them. You’ll be based at our Derby - Raynesway Office but with frequent regional travel. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, Monday to Friday.

HOW WE WORK

You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home and regional face to face travel can bring. So, you’ll usually find us in the office, out on site, and working from home is supported, when you need it.

• Experience in communications, engagement, customer service, stakeholder management or a related discipline.
• Strong written, verbal and presentation skills.
• Experience managing stakeholder relationships.
• Strong planning and organisational skills.
• Confident using a range of computer systems and software (including but not limited to): Word, Excel, Asana/project management tool, Power BI.
• Ability to analyse information and identify risks and opportunities.
• Ability to influence and challenge constructively.
• Ability to manage multiple projects and priorities simultaneously.Customer-focused with a strong understanding of customer needs and expectations.
• Has a driving license and is willing to travel across the patch frequently.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score – reflecting how much our people love working here. Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. If you want to do more, because you care, we want you on our team. Severn Trent’s Communications Team are on the lookout for a 12-month fixed term contract, Regional Community Communications Officer. We have one of the most ambitious capital investment programmes in the UK water sector and need to have an engaging team of Community Communications Officers to ensure we are using customer insight, local intelligence and appropriate means of delivering comms to our communities so we can successfully deliver projects that create resilient services, environmental improvement, and overall, a lasting benefit for the community for generations to come.

Here are some of our favourites

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year