Community Center Manager

City of Mission; Mission (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Powell Community Center in Mission, KS is seeking a seasoned operations leader to manage daily facilities, memberships, rentals and customer service. You will supervise staff, coordinate safety and maintenance, and align services with community needs.

The role requires a Bachelor's degree in parks and recreation management and several years of supervisory experience in a recreation or public-service setting. Strong budgeting and stakeholder collaboration skills are essential.

Qualifications

• Bachelor’s degree in parks and recreation management or related field.
• Four years of progressively responsible experience in community center, recreation facility or related public-service operations, including supervisory experience.
• Six years of progressively responsible community center or recreation facility management experience preferred.

Responsibilities

• Plans, directs and evaluates daily operations, services and guest experience of the Powell Community Center.
• Supervises staff; coordinates facility maintenance, safety and emergency readiness; manages budgets, revenues and performance measures.
• Establishes service and accountability expectations; recruits, trains and coaches staff; oversees scheduling and room rentals.

Skills

Staff management

Budgeting

Customer service

Leadership

Scheduling

Education

Bachelor's degree in parks and recreation management

Tools

Recreation management software

Job description

Position Summary: Plans, directs and evaluates the daily operations, services and guest experience of the Powell Community Center. Leads facility operations, memberships, rentals, customer service and assigned recreation activities to provide safe, welcoming and accessible opportunities that support community health and connection. Supervises staff; coordinates facility maintenance, safety and emergency readiness; manages assigned budgets, revenues and performance measures; and collaborates with other Parks and Recreation divisions and community partners. Supports the Director with planning, policies and capital improvement priorities.

Examples of Work (Essential Functions):

-Recruits, hires, trains, coaches and evaluates assigned full-time rental and membership coordinators and part‑time entry desk, facility and child watch staff; oversees staff scheduling; establishes service and accountability expectations.

-Evaluates membership, admission and rental fees, space utilization, demand, accessibility and cost recovery; recommends pricing and service adjustments consistent with City policy.

-Coordinates staff onboarding, required certifications, emergency drills and ongoing training in customer service, accessibility, incident reporting, safety and risk management.

-Plans and directs daily community center operations, including opening and closing procedures, staffing coverage, registrations, memberships, room reservations, rentals and facility readiness. Coordinates equitable and accessible use of facility spaces, including reasonable accommodations and clear patron communications.

-Prepares and administers assigned operating budgets; forecasts staffing, supplies, equipment and revenues; monitors expenditures and recommends resource allocations.

-Tracks and reports participation, membership trends, facility utilization, customer satisfaction, rental performance, revenues, expenses and cost recovery; uses findings to improve services.

-Assists the Director with facility goals, service standards, long‑range planning, policies and procedures aligned with community needs and departmental priorities.

-Implements approved financial controls for point‑of‑sale transactions, cash handling, deposits, purchasing, invoices and asset inventory in coordination with City Finance and the Director.

-Communicates facility operations, service outcomes and recommendations to the Director, City officials, community partners and the public as assigned.

-Develops operational improvement plans and monitors progress toward departmental goals using feasibility studies, master plans, business plans, and industry best practices; evaluates customer feedback, facility use and service delivery.

-Builds relationships with community organizations and seeks feedback to identify unmet needs and improve access to facility services.

-Responds to patron questions, concerns and incidents promptly and professionally; documents issues, resolves service problems and escalates safety or policy matters appropriately.

-Participates in operating and capital improvement planning; identifies repair, replacement, accessibility and lifecycle needs; coordinates with maintenance personnel and vendors to minimize service disruptions.

-Coordinates facility support for recreation programs, community events and rentals; collaborates with program, aquatics and events staff on scheduling, promotion, setup and evaluation.

-Leads a welcoming, inclusive and service‑oriented culture; establishes customer service standards, monitors service quality and provides timely staff feedback.

-Maintains working knowledge of facility systems and recreation management software; helps coordinate safety inspections, emergency action procedures; oversees patron and employee incident documentation, and timely notification of appropriate City personnel.
-Provides department‑level operational coverage or delegated leadership in the Director’s absence, within assigned authority.
-Performs all other related tasks as required.

Examples of Work (Marginal Functions):

-Assists with recruitment outreach, special projects and cross‑department events as needed.
-Certificate, License: Valid driver’s license. Ability to obtain and maintain CPR/AED and First Aid certification within six months of hire.

Required Education and/or Experience:

Bachelor’s degree in parks and recreation management, recreation administration, public administration, business administration or a related field; or an equivalent combination of education and experience. Four years of progressively responsible experience in community center, recreation facility or related public‑service operations, including supervisory experience.

Preferred Education and/or Experience:

Six years of progressively responsible community center or recreation facility management experience, including oversight of diverse teams, customer service, rentals, memberships and budgets; related master’s degree or Certified Park and Recreation Professional (CPRP) credential preferred.