Community Case Manager

The Salvation Army USA Central Territory; Waukesha (WI); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Flexible schedules

Paid time off

Employee Assistance Program

Insurance discounts (pet, auto, home)

Job summary

The Salvation Army USA Central Territory in Wisconsin is seeking a dedicated Social Services Supervisor to manage day-to-day Food Pantry operations, TEFAP activities, donations, inventory, warehouse logistics, volunteers, and data reporting. The role also coordinates seasonal social programs and Pathway of Hope services when active.

You will supervise staff and volunteers, ensure program compliance, and maintain strong community referrals while documenting outcomes and supporting families toward

Qualifications

• Bachelor's degree in relevant social services field.
• 2 years of experience in a social services agency or social work.
• Valid Driver's License with clearance to drive.

Responsibilities

• Oversee Food Pantry and TEFAP operations, inventory, and related services.
• Coordinate Pathway of Hope services when active.
• Respond to calls, interviews, assess eligibility and provide emergency assistance.
• Coordinate referrals, documentation, and reporting for grants and programs.
• Supervise staff and volunteers; ensure safety and confidentiality.
• Lead seasonal Social Services programs (Angel Tree, Backpack Coalition, Stuff the Bus, etc.).

Skills

Case management

Interviewing

Referral coordination

Staff supervision

Data reporting

Education

Bachelor's in social work, human services, psychology, sociology, or criminal justice

Job description

Job Objective: Provide client-centered support, emergency assistance, case management, referrals, and follow-up to help individuals and families move toward greater stability and self-sufficiency. Lead day-to-day Food Pantry operations and related TEFAP, food-recovery, donation, inventory, warehouse, logistics, volunteer, data/reporting, and seasonal Social Services functions. Coordinate Pathway of Hope services when the program is active.

Essential Functions:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Respond to Social Services calls, email, referrals, and walk-in requests; schedule, interview, screen, and assess individuals and families; determine eligibility and appropriate assistance within program requirements, available funding, and delegated authority.
• Review household income, expenses, goals, and barriers; develop practical service plans; provide emergency assistance and referrals for food, housing, shelter, utilities, transportation, health, emotional, spiritual, and other needs; and document follow-up and outcomes.
• Administer assigned emergency-assistance programs and the client/program components of community-based Social Services grants. Understand and follow grant requirements; verify eligibility and supporting documents; prepare payment requests. Provides direct service to clients and works collaboratively with vendors, finance, development, and leadership. Track services, outcomes, progress toward grant goals, and deadlines; maintain complete files; and provide accurate client/program data, supporting paperwork, and client success stories obtained and used with appropriate consent for applications, reports, monitoring, and closeout.
• Participate in local and divisional POH activities; identify and enroll appropriate families; complete required assessments, action plans, case notes, referrals, progress reviews, and outcome documentation. Submit required POH reports.
• Maintain current knowledge of community resources; coordinate referrals and appropriate information exchange; participate in assigned agency, partner, coalition, and program meetings; and cultivate professional relationships consistent with confidentiality and program rules.
• Manage scheduled and emergency Food Pantry operations, including service coverage, client check-in and flow, distribution, required signs and notices, supply orders or transfers for the Emergency Lodge and other Corps programs, and resolution of service-day issues.
• Oversees food pantry and warehouse operations, including pickups and deliveries. Ensures proper procedures are followed for donations.
• Supervise warehouse staff and assigned volunteers or work-experience participants; coordinate with the Volunteer Coordinator; assign schedules, routes, pantry, receiving, inventory, seasonal, and special-event work; provide training; and monitor safety, confidentiality, accuracy, and completion.
• Maintain TEFAP and food-program compliance, including eligibility and proxy records, Civil Rights requirements and training, required notices, temperature and storage controls, FIFO rotation, spoilage or loss documentation, record retention, required reporting, and monitoring/site-review readiness.
• Document client contacts, services, transactions, referrals, and outcomes in approved paper and electronic systems; complete timely SIMS entry and reconcile monthly data, statistics, NSS support, TEFAP, Food Recovery, Gifts in Kind, grant, POH, seasonal, and other assigned reports.
• Lead or coordinate assigned seasonal Social Services programs - including Angel Tree, Backpack Coalition/back-to-school, Stuff the Bus, Stamp Out Hunger, and related events - from partner registration and planning through intake/registration, inventory, volunteer and site logistics, distribution, reporting, and closeout.
• Maintain current procedures, calendars, contact lists, route and report information, program files, and transition records; complete required training; communicate operational, safety, staffing, data, or compliance concerns.

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.

Education: Bachelor's in social work, human services, psychology, sociology, or criminal justice.

Experience: 2 years exerience working within a social services agency or social work field

Certifications: Valid Driver's License with clearance to drive from The Salvation Army's insurance carrier preferred.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Compensation: $42,898-53,623/Annually, based on experience.

Additional Information

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army's brand promises to Do the Most Good - and its our employees that help us get there. At every level, you can have a real impact on your community through the work done inside our walls every day.

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you'll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families. Because of this, we offer :

• Flexible schedules and a casual dress environment
• Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
• Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
• Discounts available for pet insurance, auto insurance, and home insurance

Full-time employees scheduled to work 30 or more hours per week will be eligible for full benefits, including health, dental, vision and hearing benefits, basic and voluntary life benefits, holiday pay and paid time off, which is pro-rated based on their regularly scheduled work week.

Exempt Employees: Health, dental, vision, and hearing benefits, as well as basic and voluntary life benefits, will begin on the first day of the month following 30 days of employment.

At The Salvation Army - We honor the unique perspectives and contributions of every individual. We are dedicated to fair pay practices, ensuring equal compensation for equal work, regardless of gender, race, or other factors.

Be part of something meaningful. Whether you're supporting those in need, assisting with disaster relief, or working in areas like finance or fundraising, each role offers a chance to make a lasting impact. If you're looking to align your career with your values, explore opportunities at The Salvation Army and help us create a brighter, more inclusive future for all.

Compensation: $42,898-53,623/Annually, based on experience.

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