Community Services and Warehouse Specialist

The Salvation Army USA Western Territory; Spokane (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation

Sick time

Dental insurance

Vision insurance

Job summary

The Salvation Army USA Western Territory is seeking a Community Services and Warehouse Specialist to support the Family Resource Center in Spokane. You will handle food pantry operations, donations, client intake, and volunteer coordination while ensuring compliance with program policies.

The role emphasizes data management, confidentiality, and cross-training across TSA programs, with opportunities to assist in seasonal events and community outreach.

Qualifications

• Proficiency with Word, Excel, and Outlook; familiarity with client management systems.
• Experience in social services or knowledge of local resources is preferred.
• Strong typing, data entry, and organizational abilities; maintain confidentiality.

Responsibilities

• Oversee and log deliveries to the food pantry and coordinate donations.
• Manage intake, outreach, and client eligibility for program resources.
• Support administration, events, and distribution of community resources.
• Supervise volunteers and ensure a safe, clean warehouse and pantry environment.

Skills

Microsoft Word

Microsoft Excel

Outlook

Client Management systems

Data entry

Organization

Empathy

Driver's License

Criminal/MBR check

Education

High school diploma or equivalent

AA degree or higher preferred

Job description

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

SCOPE OF POSITION:

The Community Services and Warehouse Specialist works within a team to provide services and assist in daily operations of the Family Resource Center, including the food pantry, emergency services, life skills classes, and seasonal events. Incumbent follows the policies and procedures for the Family Resources Center under the direction of the Program Manager.

EDUCATION AND WORK EXPERIENCE:

• High school diploma or equivalent; AA degree or higher with work experience preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Knowledge of/willing to learn Microsoft Word, Excel, Outlook, and Client Management systems
• Knowledge of social services and local resources preferred
• Proficiency in typing, data entry, and organization
• Empathize with and advocate for a vulnerable population, maintain confidential personal information
• Willing to cross-train and fill-in as needed in other TSA programs
• Self-motivated and work with minimal supervision
• Must be at least 21 years of age
• Must possess a valid Driver's License
• Pass Criminal and Motor Vehicle Records check in compliance with The Salvation Army's policy

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Warehouse

• Responsible for overseeing/accepting all deliveries to the food pantry
• Responsible for donation pickups
• Accept community donations and log them properly
• All donations and pickups to be weighted and logged appropriately
• Ensure we follow the first in first out rule rotating food in the warehouse and the freezer/cooler
• Maintain a clean and organized warehouse and shopping area
• Responsible for tasking volunteers in accordance with warehouse needs
• Check and document temperature logs for the freezer and cooler every day
• Check the rodent traps each day and record on log
• Communicate with program manager about warehouse/food pantry operations, needs, and requests

Food Pantry

• Maintain ordering, accepting, and sourcing food, stocking shelves, and organizing areas
• Breakdown and restock product from pallets
• Restock shelves and walk-ins throughout the day
• Maintain a clean and safe work environment in the food pantry and the warehouse

Client Management

• Interview applicants to determine eligibility for programs and agency resources
• Responsible for monitoring and recording food distributions to clients

Administration

• Follow all TSA and Program specific policies and procedures
• Assist with seasonal/special events
• Attend meetings and events as required by the Community Services Program Manager and TSA
• Regularly gather and distribute resources for the Community Services Office and other programs
• Other duties as assigned

PHYSICAL REQUIREMENTS:

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Grasp, push, pull, objects such as files, file cabinet drawers, carts, doors, and reach overhead
• Operate a telephone
• Operate a desktop computer
• Access and produce information from a computer
• Understand written and verbal information
• Lift up to 50lbs on a regular basis
• Sweep, clean, shovel snow, and perform other janitorial tasks as needed

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

BENEFITS:

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance:

Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options:

An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans:

Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave:

The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave:

12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months' service time.

Paid Holidays:

13 designated holidays + 1 floating holiday per year

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.

Education

• Associates of Social Work (preferred)
• High School or Equivalent (required)

Licenses & Certifications

• Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.