Community Care & Outreach Supervisor

Hudson River Housing; City of Poughkeepsie (NY); On-site; USD 55,000 - 58,000; Full time

Job summary

Hudson River Housing in Poughkeepsie, NY is seeking a Community Care & Outreach Supervisor to oversee care management and outreach staff, coordinate referrals, and support participants in achieving goals. The role includes crisis intervention, data reporting, and program oversight.

Qualifications include a BA/BS in human services or equivalent experience, strong interpersonal skills, and a valid driver’s license.

Qualifications

• BA/BS in human services field or equivalent experience.
• Equivalent experience in lieu of degree.
• Experience providing case management.
• Valid driver’s license.
• Personal telephone required.
• Good working knowledge of local human service network; good motivational techniques, good interpersonal skills and organizational skills.
• Must have sensitivity toward the program’s target population and ability to relate to individuals of diverse backgrounds, and be respectful of cultural differences.

Responsibilities

• Perform Care Manager and Street Outreach duties as assigned.
• Recruit, train, supervise and evaluate assigned Care Management and Street Outreach staff.
• Coordinate referral processes and screen according to program procedures.
• Monitor progress of cases and effectiveness of service plans.
• Liaise with community agencies for service coordination and outreach.
• Coordinate appointments with community service providers for employment training, education, mental health needs, and related supports.
• Provide crisis intervention and stabilization assistance.
• Compile and maintain required reports for funding agencies and Hudson River Housing.
• Oversee in-house programming and on-site psychosocial, educational and recovery groups.
• Oversee canvassing, presentations, and community events by the outreach team.
• Ensure participant compliance with site policies and procedures.
• Additional tasks as required by supervisor or HRH Administrative staff.

Skills

Interpersonal skills

Organizational skills

Communication skills

Cultural sensitivity

Motivational techniques

Driving license

Education

BA/BS in Human Services

Job description

Description

Hudson River Housing improves lives and communities through housing with compassion and

development with vision. We are dedicated to building strong, sustainable communities by

developing and preserving quality affordable housing and helping families and individuals obtain

and maintain housing through education, advocacy and support services.

We are a committed group of people from all backgrounds who care deeply about our

community and want to make it a better place.

Position: Community Care & Outreach Supervisor

General Description:

The Community Care & Outreach Supervisor is responsible for providing services to the

community in their assigned program. These services may include providing general information

about program, crisis intervention services, developing comprehensive goal-oriented service

plans, providing an appropriate level of guidance and support, facilitating referrals, and serves as

advocate on behalf of participants to assist them in securing services, entitlements and support

to reach their goals. In addition to these above job responsibilities, the Community Care & Outreach Supervisor

will be assigned Care Management and outreach staff that they will need to recruit, train, evaluate

and supervise on a day-to-day basis.

Principal Duties:

1. Performing duties as discussed in Care Manager and Street Outreach job duties.
2. Recruiting, training, supervising and evaluating assigned Care Management and Street Outreach staff.
3. Coordinating the referral process to include screening process in accordance with program procedures.
4. Reviewing service delivery to monitor progress of cases and ensure effectiveness of service plans.
5. Serving as liaison with community agencies and referral sources for purposes of service coordination, referral, outreach and resident training.
6. Coordinating appointments for participants with service providers in the community for employment training, education, mental health needs, substance abuse problems, and other related needs as determined through individualized service plans.
7. Provide assistance in crisis intervention and stabilization.
8. Compiling and maintaining statistical and other reports per requirements of funding agencies and Hudson River Housing.
9. Coordinating and providing oversight to in-house programming, including the facilitation of on-site psychosocial, educational and recovery groups.
10. Coordinating and providing oversight to all canvassing, presentation and community events the outreach team participates in.
11. Overseeing participants’ compliance with site policies and procedures.
12. Carrying out additional tasks as required by supervisory or HRH Administrative staff.

Qualifications:

Education/Knowledge: BA/BS in human service field or experience in human service

capacity.

Experience: Equivalent experience and training will be considered in lieu of degree.

Experience providing case management.

License Requirements: Valid driver’s license.

Other: Personal telephone required. Good working knowledge of local human service

network; good motivational techniques, good interpersonal skills and organizational skills.

Basic computer literacy and strong communication skills. Must have sensitivity toward the

program’s target population and ability to comfortably and effectively relate to individuals

of diverse backgrounds, and be respectful of cultural differences. Must be responsible,

organized, non-judgmental, able to work independently and as part of a team. Must have

a strong commitment to personal and professional ethics and standards and be able to set

and maintain appropriate boundaries.

Salary: $55,000.00-$58,000

Location: Poughkeepsie, NY

Immediate Supervisor: Resident Services Manager

Equity is a core value at Hudson River Housing. We believe in promoting a culture that decenters

bias, celebrates difference, enhances equitable communication, and nurtures relationship

building.

It is important to us that community members have access to stable means of economic growth.

We are continually committed to hiring from within our community including applicants with lived

experience that can inform and strengthen our work.