Community Care Navigator (ECM & CS)

Ministerial Association of Colusa C; Red Bluff (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Community Care Coordinator role at the Ministerial Association of Colusa County (MACC) focuses on coordinating Enhanced Care Management (ECM) and Community Supports, ensuring plan goals align with members’ health and psychosocial needs.

Under CalAIM program guidelines, you will engage eligible members, coordinate services, arrange transportation, and document care activities. Strong communication and regulatory knowledge are essential for collaboration with providers and staff.

Qualifications

• Strong documentation skills and ability to maintain records.
• Ability to multi-task and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to develop and maintain good working relationships with staff.
• Ability to use computer and learn new software programs.
• Excellent interpersonal skills for effective communication with all levels.
• Ability to navigate regulatory oversight by state and federal entities.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Engages eligible members and offers services where they live, within health plan guidelines.
• Oversee provision and implementation of Care and/or Housing Plans for ECM/CS services.
• Connect with ECM members via phone or in-person for engagement, assessment, and follow-up.
• Collaborate with members to identify Plan goals and objectives.
• Link members to other Community Supports and social services as needed.
• Accompany members to office visits as required by MACC/MCP guidelines.
• Arrange transportation and convene care conference meetings; coordinate with partners for Plan updates.
• Enter data into Case Documentation and reporting systems.
• Attend required trainings and train staff on updates.
• Work with Program Director to ensure ECM templates capture needed data.
• Review MACC protocols and policies and develop new workflows.
• Assist with ECM reports and internal reports.
• Coordinate with individuals/entities to ensure seamless experiences and avoid duplication of services.

Skills

Documentation

Multitasking

Collaboration

Communication

Computer skills

Interpersonal skills

Regulatory knowledge

Travel ability

Education

Medical Assistant, CNA, or Behavioral Health or Social Services paraprofessional with 2+ years case management

AA in social work, sociology, human services or related fields

Combination of education, certifications, and experience in related fields

Tools

MS Outlook

MS Word

MS Excel

Job description

The Community Care Coordinator role at the Ministerial Association of Colusa County (MACC) focuses on coordinating Enhanced Care Management (ECM) and Community Supports, ensuring plan goals align with members’ health and psychosocial needs.

Under CalAIM program guidelines, you will engage eligible members, coordinate services, arrange transportation, and document care activities. Strong communication and regulatory knowledge are essential for collaboration with providers and staff.