Community Care Navigator

CINQCARE; Wheeling (WV); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical plans

401K

Dental & Vision

Paid time off

Pet insurance

Job summary

CINQCARE in Wheeling, West Virginia is seeking an Outreach Specialist to bridge the human and medical sides of care and connect Family Members where they live, worship, and gather. You will listen, connect, and elevate stories to help families stay supported on their journey.

In this role you will combine community presence with wraparound support, collaborating with nurses, social workers, and the broader care team to address barriers, assist with paperwork, and set up in‑home technology for

Qualifications

• Associate degree or combination of education and experience required; B.S. or B.A. preferred.
• 1–3 years of experience in community‑based outreach, health education, or related work.

Responsibilities

• Engage Family Members where they live, worship, and gather.
• Conduct in‑person and phone outreach with high‑risk or newly discharged Family Members.
• Build trust through consistent presence and culturally aligned communication.
• Surface and address barriers to care such as food insecurity, transportation, housing.
• Assist Family Members with paperwork for social services and basic support needs.
• Support in‑home technology setup to enable virtual visits and connect with the care team.
• Provide warm handoffs and referrals to care team members and follow up to ensure needs are met.
• Represent CINQCARE at community events and maintain a local map of trusted people and places.

Skills

Bilingual or multilingual

Driver's license

Community outreach

Empathetic communication

Education

Associate degree or equivalent

Job description

CINQCARE in Wheeling, West Virginia is seeking an Outreach Specialist to bridge the human and medical sides of care and connect Family Members where they live, worship, and gather. You will listen, connect, and elevate stories to help families stay supported on their journey.

In this role you will combine community presence with wraparound support, collaborating with nurses, social workers, and the broader care team to address barriers, assist with paperwork, and set up in‑home technology for