Care Experience Specialist

CINQCARE; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive medical plans

401K with employer match

Generous paid time off

Mileage reimbursement

Commuter benefits

Job summary

A community health provider in Atlanta is seeking a dedicated Outreach Specialist to enhance connections with Family Members in diverse neighborhoods. This role involves engaging individuals in community settings, addressing barriers to care, and ensuring their needs are met. Ideal candidates will have a background in community outreach, strong communication skills, and the ability to work flexibly across various environments. Join us in empowering families through holistic care and support.

Qualifications

• 1-3 years of experience in community-based outreach or health education.
• Bilingual or multilingual is a plus.
• Valid driver's license and reliable transportation.
• Background check and training required prior to field deployment.
• Bilingual or multilingual abilities are a plus.

Responsibilities

• Engage Family Members in their communities.
• Conduct in-person and phone outreach.
• Assist with social service paperwork.
• Surface and address barriers to care such as food insecurity, transportation, or housing, via referrals.
• Assist Family Members with paperwork for social services and basic support needs.
• Support in-home technology setup to enable virtual visits and connect Family Members with the care team.
• Document interactions and emerging needs in CINQIQ and track trust/engagement levels.
• Represent CINQCARE at community events and maintain a local map of trusted people and places.

Skills

Community engagement

Strong listening skills

Empathy

Cultural awareness

Education

Associate degree or higher

Bachelor’s degree preferred

Tools

CRM tools

Job description

Overview

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview As part of the team, you’ll help bridge the human and medical sides of care. You will listen, connect, and elevate stories that matter, helping Family Members feel supported on their journey. This role combines the community-rooted presence of outreach specialists with the wraparound support of care guides.

Key Responsibilities

• Engage Family Members where they live, worship, and gather (homes, porches, churches, senior centers, neighborhood stores).
• Conduct in-person and phone outreach with high-risk, rising-risk, or newly discharged Family Members.
• Build trust through consistent presence and culturally aligned, empathetic communication.
• Surface and help address barriers to care such as food insecurity, transportation, housing, directly or through referral.
• Assist Family Members with paperwork for social services and basic support needs.
• Support in-home technology setup (e.g., blood pressure cuff, stethoscope) to enable virtual visits and connect Family Members with the broader care team.
• Provide warm handoffs and referrals to care team members and trusted partners and follow up to ensure needs are met.
• Serve as a consistent point of contact, adjusting outreach frequency (including in-home visits) based on Family Member needs.
• Collaborate with nurses, social workers, and other team members during case huddles and planning sessions.
• Refer Family Members to the interdisciplinary care team for additional support with medical and behavioral support services and attend visits where appropriate to support building trust.
• Document interactions, insights, and emerging needs in CINQIQ and track trust/engagement levels.
• Represent CINQCARE at community events and maintain a local map of trusted people and places.

Required Qualifications

• Associate degree or a combination of education and experience required; B.S. or B.A. preferred.
• 1–3 years of experience in community-based outreach, health education, or related work.
• Valid driver's license and reliable transportation.
• Background check and training required prior to field deployment.
• Bilingual or multilingual (e.g., Spanish, Haitian Creole, Russian) is a plus.

Core Competencies

• A strong listener and natural connector who earns trust through presence and respect.
• Deeply committed to helping people live healthier, more stable lives.
• Experienced in community outreach, canvassing, peer support, or public health.
• Culturally aware, community-centered, and respectful of each Family Member’s lived experience.
• Comfortable working across diverse neighborhoods and entering homes with care and discretion.
• Tech-comfortable, able to use digital forms, CRM tools, and attend virtual meetings.

Our Benefits

At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.

Working Environment & Physical Requirements

This position requires conducting field-based, door-to-door outreach in diverse community environments. It includes attending community events and representing CINQCARE with professionalism and care. The role requires frequent travel within the community, including neighborhood canvassing and event participation, with work performed both indoors and outdoors in varying weather conditions. You must be able to carry outreach materials and manage field equipment as needed, with frequent walking, standing, and entering homes or community spaces with discretion and respect. Flexibility in scheduling is essential, as evenings and weekends may be required to align with community needs. Regular use of email, mobile devices, and CRM or data capture tools will be necessary. The role may involve sitting or standing for extended periods, travel by car or public transportation, and lifting up to 25–30 lbs. occasionally. Strong communication skills are essential for interacting with community members, colleagues, and partners, including in potentially upset or agitated situations. Good reasoning ability and cultural awareness are important for navigating diverse neighborhoods and applying reports or data to guide outreach efforts.

Equal Opportunity & Reasonable Accommodation

CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.