Community Care Manager & Team Leader

Washington County Mental Health Services Inc; Barre Town (VT); On-site; USD 56,000 - 59,000; Full time

Job summary

Washington County Mental Health Services (WCMHS) seeks a Care Manager for the Community Developmental Services division. The role supervises 1–8 Service Coordinators and delivers 8–12 hours of direct client care weekly in home and community settings, maintaining continuity of care and program quality.

The position requires trauma-informed care knowledge, crisis intervention skills, and EMR proficiency. Travel to client homes and community sites is common, with strong coordination across teams

Qualifications

• High school completion or equivalent required; Bachelor's degree (BA) preferred.
• Three or more years of experience providing services to individuals with developmental and intellectual disabilities and autism, along with team leadership experience required.
• Valid driver’s license, acceptable driving record, and reliable vehicle access.
• Knowledge of Behavioral Support Plans, trauma-informed care, harm reduction, and APS reporting.
• Strong crisis intervention, de-escalation, conflict navigation, problem-solving, organizational, and EMR documentation skills.
• Proficiency with technology troubleshooting and maintaining confidentiality.

Responsibilities

• Provide individual and group supervision for assigned Service Coordinators.
• Deliver direct client care (8–12 hours per week) in home and community settings.
• Fill in during vacancies to maintain continuity of client care.
• Respond to and manage crisis situations, using CIT as needed.
• Provide direct client transportation or arrange transportation through community providers.
• Complete weekly electronic medical record documentation and monitor quality metrics.

Skills

Crisis intervention

De-escalation

Conflict navigation

Problem solving

Organizational

EMR documentation

Team leadership

Transportation coordination

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Electronic Medical Records (EMR) systems

Job description

Washington County Mental Health Services (WCMHS) seeks a Care Manager for the Community Developmental Services division. The role supervises 1–8 Service Coordinators and delivers 8–12 hours of direct client care weekly in home and community settings, maintaining continuity of care and program quality.

The position requires trauma-informed care knowledge, crisis intervention skills, and EMR proficiency. Travel to client homes and community sites is common, with strong coordination across teams