Community Care Liaison

Orchard Manor Inc.; Smethport (McKean County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical / health insurance benefits

Supportive, team-oriented work环境

Opportunity for professional growth

Rewarding career making a difference

Job summary

Orchard Manor Inc. in the United States is seeking a Community Care Liaison who thrives on connecting with people, building professional relationships, and promoting quality care. This role focuses on hospital outreach, admissions support, and creative marketing to grow census. You will visit hospitals, meet with discharge planners, and coordinate admissions with the Admissions Department while representing Orchard Manor in the community and coordinating tours and special events.

Qualifications

• Experience in healthcare marketing, admissions, or community outreach is preferred.
• Strong communication and interpersonal skills are essential.
• Outgoing, energetic, self-motivated and comfortable meeting new people.
• Ability to work independently and with facility leadership.
• Willingness to travel locally and have reliable transportation.

Responsibilities

• Visit local hospitals, discharge planners, social workers, and case managers to build referral relationships.
• Conduct hospital rounds to identify potential admissions and follow up on referrals.
• Meet with prospective residents and families to introduce the facility and assist with transitions to care.
• Serve as a point of contact for hospital referral partners and providers.
• Promote services, programs, and quality of care.

Skills

Healthcare marketing

Admissions experience

Relationship building

Community outreach

Valid driver’s license

Job description

Join Our Team!

We are seeking an outgoing, motivated, and relationship-driven Community Care Liaison to join our team! This position is ideal for someone who enjoys connecting with people, building professional relationships, and making a difference in the lives of individuals and families seeking quality care.

As our Community Care Liaison, you will play a key role in promoting our facility, developing relationships with hospitals and healthcare providers, assisting with admissions, and implementing creative marketing strategies to maintain and grow our resident census.

Key Responsibilities

Hospital Outreach & Referral Development

• Visit local hospitals, discharge planners, social workers, and case managers to build and maintain strong referral relationships.

• Conduct regular hospital rounds to identify potential admissions and follow up on appropriate referrals.

• Meet with prospective residents and families to introduce our facility, explain available services, and assist with the transition to skilled nursing or long-term care.

• Serve as a trusted point of contact for hospital referral partners and community healthcare providers.

• Promote the facility’s services, programs, and quality of care.

Admissions & Census Development

• Work closely with the Admissions Department and facility leadership to support admissions and maintain strong occupancy levels.

• Follow up on referrals, potential admissions, and hospital discharge opportunities.

• Assist with coordinating admissions to ensure a smooth transition for residents and their families.

• Identify opportunities to increase referrals and strengthen census growth.

• Maintain communication with referral sources regarding bed availability, facility services, and admission opportunities.

Community Marketing & Event Planning

• Develop and organize community outreach events to increase awareness of the facility.

• Attend local health fairs, networking events, senior programs, and community activities.

• Build relationships with senior centers, physician offices, assisted living communities, and other referral partners.

• Create engaging marketing opportunities that encourage community involvement and attract prospective residents.

• Coordinate facility tours, open houses, and special events to showcase our services and team.

• Represent the facility in a positive, professional, and welcoming manner.

Qualifications

• Previous experience in healthcare marketing, admissions, business development, or community outreach preferred.

• Experience in skilled nursing, rehabilitation, long-term care, or hospital settings is a plus.

• Strong communication, interpersonal, and relationship-building skills.

• Outgoing, energetic, self-motivated, and comfortable meeting new people.

• Excellent organizational skills with the ability to manage multiple priorities.

• Creative mindset with the ability to develop new marketing ideas and community engagement opportunities.

• Ability to work independently and collaboratively with facility leadership.

• Valid driver's license, reliable transportation, and willingness to travel locally.

Benefits

• 401(k) retirement plan

• Medical / health insurance benefits

• Supportive, team-oriented work environment

• Opportunity for professional growth and advancement

• Rewarding career making a difference in the lives of residents and families

Benefits are subject to plan eligibility and applicable terms.

What We're Looking For

We want someone who is passionate about people, driven to build relationships, and excited to help our facility grow. The ideal candidate is proactive, creative, and understands the importance of making meaningful connections with hospitals, residents, families, and the surrounding community.

We are an Equal Opportunity Employer and consider qualified applicants without regard to protected status under applicable law.