Community Care Coordinator - Utah County

NovumHealth; Orem (UT); On-site; USD 26,139 - 37,229; Part time

Benefits offered by this job

Generous vacation policy

Medical, Dental, and Vision Insurance

401k Retirement Savings Plan

Employee Assistance Programs

Job summary

NovumHealth is seeking Community Care Coordinators in Utah County to support members with behavioral health and substance use needs. In this role, you will coordinate care plans across various providers and advocate for patients within clinical and community settings.

The ideal candidate must have experience in care coordination and knowledge of behavioral health systems. Additional benefits include a competitive hourly rate, medical insurance, generous vacation policies, and employee assistance programs.

Qualifications

• 1+ year of experience in case management, care coordination, behavioral health, or substance use services.
• Compassionate and patient-centered approach to care.
• Ability to work collaboratively with healthcare professionals.

Responsibilities

• Assess healthcare needs and identify care gaps.
• Collaborate to develop care plans.
• Assist patients in navigating the healthcare system.
• Monitor treatment adherence and support recovery.
• Conduct home visits to assess living conditions.
• Advocate for members’ needs in healthcare settings.

Skills

Behavioral health systems knowledge

Strong interpersonal skills

Organizational skills

Electronic health records proficiency

Communication skills

Problem-solving skills

Cultural competence

Education

Bachelor’s degree in healthcare, social work, nursing, or related field

Job description

Location: Utah County, Utah - Onsite (This role is not eligible for Remote or Hybrid) Hourly Rate: $23 per hour

What’s the role?

Community Care Coordinators (CCCs) at NovumHealth help members with behavioral health and substance use needs navigate complex healthcare systems. In this role, you’ll coordinate care plans across multiple providers, ensure members stay connected to treatment, and advocate for their needs in clinical and community settings. CCCs work closely with physicians, therapists, recovery programs, social service agencies, and families to reduce barriers, prevent care gaps, and improve long‑term outcomes for individuals facing behavioral health and SUD challenges.

What you’ll do:

• Assess the healthcare needs of individuals within the community and identify gaps in care.
• Collaborate with healthcare providers, social service agencies, and community organizations to develop comprehensive care plans for patients.
• Assist patients in navigating the healthcare system and accessing necessary services, such as medical appointments, specialist referrals, diagnostic tests, and community resources.
• Schedule and coordinate appointments across therapy, psychiatry, MAT, and recovery programs.
• Facilitate communication and information exchange between patients, healthcare providers, and other stakeholders involved in the care process.
• Monitor treatment adherence and provide motivational support for recovery milestones.
• Conduct home visits or community visits to assess patients' living conditions, social support systems, and adherence to treatment plans.
• Advocate for members’ needs across healthcare, housing, and social systems.
• Document patient interactions, care plans, and progress notes in electronic health records or care management systems.
• Participate in case conferences and team meetings to ensure coordinated care.
• Ensure members/patients are transported to appointments or other locations as necessary, using the employee’s personal vehicle (mileage is reimbursed).
• May perform daily duties onsite at hospitals, residential treatment centers, and other facilities.
• Perform additional duties as assigned.

What you’ll bring:

• Strong knowledge of behavioral health systems, substance use treatment, and community resources.
• Strong interpersonal and communication skills to establish rapport with patients, families, and healthcare providers.
• Excellent organizational and time management skills to manage multiple patients and coordinate care effectively.
• Ability to assess patient needs, develop individualized care plans, and evaluate outcomes.
• Proficiency in using electronic health records and care management software.
• Understanding of privacy regulations and compliance requirements related to patient information and data security.
• Compassionate and patient-centered approach to care, with a commitment to advocating for vulnerable populations.
• Problem-solving and critical thinking skills to address barriers to care and resolve complex situations.
• Cultural competence and sensitivity to diverse populations and their unique healthcare needs.
• Ability to work collaboratively in a team and maintain positive relationships with healthcare professionals and community partners.

What you’ll need to start:

• At least 1 year of experience in case management, care coordination, behavioral health, or substance use services.
• Bachelor’s degree in healthcare, social work, nursing, or related field preferred.
• Additional certifications or specialized training in care coordination or case management are desirable.
• CPR/First Aid (or willingness to obtain).
• Must have an independent transportation vehicle to visit multiple locations.
• Must be willing to receive vaccinations in accordance with hospital and state requirements.

What do we offer?

• Competitive Salary
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (Employee-paid)
• Optional supplemental Insurance Coverage
• Company-paid access to Employee Assistance Programs (EAP)
• 401k Retirement Savings Plan
• Free Financial coaching and access to Credit Lines and Personal Loans through FinFit
• Preferred Auto, Home, and Renter’s insurance through Allstate
• Employee Discounts through Corestream
• and so much more!