Community Care Coordinator - Utah County (Part Time)

NovumHealth; Orem (UT); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Generous vacation policy

401k Retirement Savings Plan

Employee Discounts

Job summary

NovumHealth is seeking Community Care Coordinators in Utah City, Utah to support members with behavioral health and substance use needs. The role involves ensuring continuity of care across various providers and advocating for members in both clinical and community settings.

Ideal candidates should have at least one year of experience in case management, a bachelor's degree in a related field, and proficiency in electronic health records. The position offers competitive pay along with benefits like medical, dental, and vision insurance.

Qualifications

• At least 1 year of experience in case management or care coordination.
• CPR/First Aid certification or willingness to obtain.
• Independent transportation vehicle required.

Responsibilities

• Coordinate care plans for members in behavioral health.
• Assist patients in navigating the healthcare system.
• Advocate for patient needs across systems.
• Conduct home visits to assess living conditions.
• Document patient interactions in electronic health records.

Skills

Knowledge of behavioral health systems

Interpersonal and communication skills

Organizational skills

Patient assessment and care planning

Proficiency in electronic health records

Problem-solving skills

Cultural competence

Education

Bachelor’s degree in healthcare, social work, or nursing

Tools

Electronic health records software

Job description

Location: Utah City, Utah - Onsite (This role is not eligible for Remote or Hybrid)

Hourly Rate: $23 per hour

What’s the Role?

Community Care Coordinators (CCCs) at NovumHealth help members with behavioral health and substance use needs navigate complex healthcare systems. In this role, you’ll coordinate care plans across multiple providers, ensure members stay connected to treatment, and advocate for their needs in clinical and community settings.

CCCs work closely with physicians, therapists, recovery programs, social service agencies, and families to reduce barriers, prevent care gaps, and improve long-term outcomes for individuals facing behavioral health and SUD challenges.

What you’ll do:

• Assessing the healthcare needs of individuals within the community and identifying gaps in care.
• Collaborating with healthcare providers, social service agencies, and community organizations to develop comprehensive care plans for patients.
• Assisting patients in navigating the healthcare system and accessing necessary services, such as medical appointments, specialist referrals, diagnostic tests, and community resources.
• Schedule and coordinate appointments across therapy, psychiatry, MAT, and recovery programs.
• Facilitating communication and information exchange between patients, healthcare providers, and other stakeholders involved in the care process.
• Monitor treatment adherence and provide motivational support for recovery milestones.
• Conducting home visits or community visits to assess patients' living conditions, social support systems, and adherence to treatment plans.
• Advocate for members’ needs across healthcare, housing, and social systems.
• Documenting patient interactions, care plans, and progress notes in electronic health records or care management systems.
• Participate in case conferences and team meetings to ensure coordinated care.
• Ensuring members/patients are transported to appointments or other locations as necessary, using the employee’s personal vehicle (mileage is reimbursed).
• May perform daily duties onsite at hospitals, residential treatment centers, and other facilities.
• Additional duties as assigned.

What you’ll bring:

• Strong knowledge of behavioral health systems, substance use treatment, and community resources.
• Strong interpersonal and communication skills to establish rapport with patients, families, and healthcare providers.
• Excellent organizational and time management skills to manage multiple patients and coordinate care effectively.
• Ability to assess patient needs, develop individualized care plans, and evaluate outcomes.
• Proficiency in using electronic health records and care management software.
• Understanding of privacy regulations and compliance requirements related to patient information and data security.
• Compassionate and patient-centered approach to care, with a commitment to advocating for vulnerable populations.
• Problem-solving and critical thinking skills to address barriers to care and resolve complex situations.
• Cultural competence and sensitivity to diverse populations and their unique healthcare needs.
• Ability to work collaboratively in a team and maintain positive relationships with healthcare professionals and community partners.

What you’ll need to start:

• At least 1 year of experience in case management, care coordination, behavioral health, or substance use services.
• Bachelor’s degree in healthcare, social work, nursing, or related field preferred.
• Additional certifications or specialized training in care coordination or case management are desirable.
• CPR/First Aid (or willingness to obtain).
• Must have an independent transportation vehicle to visit multiple locations.
• Must be willing to receive vaccinations in accordance with hospital and state requirements.

What do we offer?

• Competitive Salary.
• Generous vacation policy, paid holidays, and paid sick time.
• Medical Insurance, Dental Insurance, and Vision Insurance (Employee-paid).
• Optional supplemental Insurance Coverage.
• Company-paid access to Employee Assistance Programs (EAP).
• 401k Retirement Savings Plan.
• Free Financial coaching and access to Credit Lines and Personal Loans through FinFit.
• Preferred Auto, Home, and Renter’s insurance through Allstate.
• Employee Discounts through Corestream.
• ... and so much more!