Community Care Coordinator (Scheduler)

BrightStar Care of Omaha; Omaha (NE); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

In-office team environment

Growth opportunities

Job summary

BrightStar Care of Omaha is seeking a dedicated Community Care Coordinator (Scheduler) in Omaha, NE to organize caregiver schedules and ensure 100% shift coverage. This in-office role sits at the heart of daily operations, aligning clients, families, and field staff for smooth communication.

The candidate will serve as the main contact for field staff, coordinate schedule changes with empathy, and support high-quality home care in a fast-paced setting.

Qualifications

• 1+ years of experience in healthcare scheduling, care coordination, customer service, or healthcare office administration (home care or senior care experience preferred).
• Exceptional verbal and written communication skills with an empathetic, reassuring, and professional phone manner.
• Excellent critical thinking skills with the ability to navigate schedule changes, last-minute call-outs, and client requests quickly and calmly under pressure.
• High comfort level learning and operating healthcare scheduling platforms, CRM software, communication tools, and the Microsoft Office suite.
• Exceptional organization skills with strict attention to detail, strong time-management, and an absolute commitment to client confidentiality (HIPAA compliance).

Responsibilities

• Field Scheduling: Build and optimize daily caregiver and nursing schedules to ensure 100% shift coverage.
• Team Communication: Serve as the main point of contact for field staff to handle daily shift updates and logistics.
• Family Engagement: Partner with clients and families to process schedule changes with empathy and speed.
• Proactive Touchpoints: Conduct regular check-ins with caregivers and families to maintain high care satisfaction.
• Problem Solving: Resolve last-minute schedule changes or call-outs with minimal disruption to client care.

Skills

Scheduling exp

Communication

Problem solving

Tech savvy

Detail oriented

Job description

Community Care Coordinator (Scheduler)

Location: Omaha, NE | Work Location: In-Office (On-site)

Job Type: Full-time, Exempt (40 hours/week)

Pay: $43,680 – $52,000 per year ($21.00 – $25.00/hour) | Paid Weekly

Key Responsibilities

• Field Scheduling: Build and optimize daily caregiver and nursing schedules to ensure 100% shift coverage.
• Team Communication: Serve as the main point of contact for field staff to handle daily shift updates and logistics.
• Family Engagement: Partner with clients and families to process schedule changes with empathy and speed.
• Proactive Touchpoints: Conduct regular check-ins with caregivers and families to maintain high care satisfaction.
• Problem Solving: Resolve last-minute schedule changes or call-outs with minimal disruption to client care.

About BrightStar Care of Omaha

At BrightStar Care of Omaha, we believe that home care is more than just a service-it's a commitment to delivering a higher standard of care and peace of mind to our community. Independently owned and locally operated, our clinical and care teams serve families across Omaha by offering a full continuum of home care, ranging from private-pay personal care and companionship to high-tech skilled nursing and infusion therapy.

We pride ourselves on creating a workplace built on integrity, clinical excellence, compassion, and true teamwork. When you join BrightStar Care, you become part of a dedicated team that values your contributions, supports your professional growth, and works collaboratively every day to make a tangible difference in the lives of the caregivers, patients, and families we serve.

Position Overview

We are looking for a dedicated, compassionate, and sharp operational talent to join our team in-office as a Community Care Coordinator (Scheduler). In this key position, you will sit at the very heart of our daily operations, ensuring that our client care runs smoothly, our caregivers feel supported, and our families experience seamless communication.

As the operational bridge between our field caregivers, registered nurses, clients, and internal leadership, you will do much more than simply assign shifts on a calendar. You will cultivate genuine relationships, anticipate scheduling needs, troubleshoot real-time adjustments with calm efficiency, and serve as a reliable voice of empathy for families navigating home care.

This is a full-time, in-office role ideal for a proactive communicator who excels in a fast-paced environment, thrives on organization, and takes personal pride in connecting the right caregiver with the right client every single day.

Qualifications & Skills

• Experience: 1+ years of experience in healthcare scheduling, care coordination, customer service, or healthcare office administration (home care or senior care experience preferred).
• Communication: Exceptional verbal and written communication skills with an empathetic, reassuring, and professional phone manner.
• Problem-Solving Ability: Excellent critical thinking skills with the ability to navigate schedule changes, last-minute call-outs, and client requests quickly and calmly under pressure.
• Tech-Savvy: High comfort level learning and operating healthcare scheduling platforms, CRM software, communication tools, and the Microsoft Office suite.
• Detail & Organization: Exceptional organization skills with strict attention to detail, strong time-management, and an absolute commitment to client confidentiality (HIPAA compliance).

Benefits & Work Environment

• Competitive annual salary paid on a weekly schedule
• Professional, supportive, and engaging in-office team environment
• Clear organizational vision with opportunities for professional growth as our branch expands