Community Care Connector

Game Kings; Memphis (TN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

SisterReach is seeking a full‑time Community Care Connector in Memphis. You will perform outreach, form re‑engagement plans, and coordinate with clinical partners to support people living with HIV in reconnecting to care.

The role emphasizes trauma‑informed, harm‑reduction, and culturally responsive approaches to assist clients across community settings, including in‑person visits and mobile outreach.

Qualifications

• Experience in community health or HIV services is preferred.
• Ability to engage clients who face stigma, poverty, or housing instability.
• Knowledge of social determinants of health and care navigation.

Responsibilities

• Conduct direct multi‑channel outreach to individuals identified through referral pathways.
• Co‑develop individualized re‑engagement plans with participants.
• Coordinate warm handoffs to clinical partners and assist with appointment scheduling.
• Provide non‑clinical wrap‑around support including housing, food, transportation, and mental health resources.
• Maintain accurate program data and participate in trainings and meetings.

Skills

Outreach

Care navigation

Communication

Cultural humility

Organizational skills

Education

Associate or bachelor’s degree in social work, public health, human services, community health

Tools

REDCap

Microsoft Office

Outlook

Job description

Benefits:

• 401(k)
• Health insurance
• Paid time off

ABOUT SISTERREACH:

SisterReach, founded in October 2011, is a Memphis, TN-based grassroots 501(c)(3) non-profit organization supporting the reproductive autonomy of Black women, women and girls of color, poor and rural women, LGBTQIA+ and gender expansive people, and their families through the framework of Reproductive and Sexual Justice. Our mission is to empower our base to lead healthy lives, raise healthy families, and live in healthy communities.

POSITION OVERVIEW:

The Community Care Connector is a full-time, non-clinical community health worker responsible for helping people living with HIV reconnect to and remain engaged in HIV medical care. Working within SisterReach’s Community Care Connector provides intensive, individualized outreach, trust‑building, care navigation, barrier assessment, warm handoffs, wraparound social support, and structured retention follow‑up.

The position is grounded in SisterReach’s reproductive and sexual justice framework and uses trauma‑informed, non‑judgmental, harm‑reduction, culturally responsive, and trans‑affirming practices. The Community Care Connector meets participants where they are - in community settings, through mobile and telehealth engagement, and through trusted community networks - while protecting privacy, autonomy, dignity, and informed choice. This position requires strong organizational skills, cultural humility, and the ability to provide compassionate, inclusive service to clients from diverse backgrounds.

PERFORMANCE EXPECTATIONS:

The Community Care Connector contributes directly to YouMeHIV program targets, including timely outreach to people identified as out of care; re‑engagement into HIV medical care; rapid appointment scheduling; continued medical visit attendance; documented SDOH referrals; retention follow‑up; HIV testing; and prevention linkages. Individual performance expectations will be assigned based on caseload, program implementation phase, and approved funder work plans.

RESPONSIBILITIES:

• Conduct direct, multi‑channel outreach to individuals identified through the HC3 Not-In‑Care (NIC) List and community referral pathways using phone, text, email, approved social media messaging, in‑person outreach, and home visits when appropriate.
• Co‑develop individualized re‑engagement plans with participants based on their goals, readiness, priorities, and self‑identified barriers.
• Coordinate warm handoffs to clinical partner and/or other appropriate HIV medical providers, including appointment scheduling and connection to healthcare coverage support.
• Accompany participants to initial or follow‑up appointments when requested and provide staff‑supported community navigation when needed.
• Provide non‑clinical wrap around support, including linkage to emergency food assistance, essential‑needs assistance, housing resources, mental health services, substance use services, legal resources, transportation, and other community supports.
• Collaborate with the Director of Programs and Leadership Development, Data, Monitoring and Evaluation Contractor, clinical partners, public health partners, and community organizations to support coordinated care and program goals.
• Participate in client case reviews, training, quality‑improvement activities, and quarterly Relink HIV Local Learning Collaborative meetings as assigned.
• Perform other program‑related duties consistent with the Community Care Connector role and the non‑clinical scope of the position.

COMMUNITY OUTREACH AND ADVOCACY:

• Participate in community outreach through SisterReach/YouMeHIV networks, including community events, faith communities, barbershops, beauty salons, and other trusted settings
• Conduct HIV and STI testing at community outreach events within training, certification, program protocols, and scope of practice; connect participants to PrEP, PEP, DoxyPEP, STI screening/treatment referrals, condoms, and prevention education as appropriate
• Supports community care initiatives (PleasurePaks and CareonHand) distribution, other harm reduction and outreach efforts through the pantry as appropriate.

ADMINISTRATIVE FUNCTIONS:

• Maintain accurate, timely, real‑time participants and service data, including outreach attempts, contact outcomes, referrals, appointments, follow‑up contacts, and barrier‑resolution activities.
• Submits weekly and quarterly work plans, including narratives summarizing activities and outcomes.
• Supports inventory monitoring and other relevant tasks assigned.
• Participates in individual and group check‑ins, staff meetings, professional development, and special organizational events.

COLLABORATION AND SUPPORT:

• Coordinates the YouMeHIV Ambassador Program, including recruitment, onboarding, orientation, training, scheduling, and ongoing engagement of Ambassadors.
• Collaborates with the SisterReach staff, clinical partners, community partners, YouMeHIV Ambassadors to coordinate mobile services and expand outreach.
• Works collaboratively with volunteers and interns assigned to ensure seamless program delivery.

SKILLS AND ABILITIES:

• Action‑oriented, innovative, and adaptable in a fast‑paced environment.
• Strong oral and written communication skills
• Exceptional organizational and time management skills, with the ability to manage multiple priorities effectively.
• Strong interpersonal skills, with the ability to build relationships with diverse community members and partners.
• Commitment to cultural humility, compassion, equity, and racial justice.
• Ability to maintain confidentiality and handle sensitive participant information with discretion and sound judgment.
• Comfort working independently in community settings and collaboratively within multidisciplinary and cross‑organizational teams.
• Basic proficiency with electronic data systems, secure communication tools, and Microsoft/Google productivity platforms; REDCap experience preferred or willingness to learn.
• Proficiency in Microsoft Office Suite, web‑based email, and scheduling tools such as Outlook Calendar

QUALIFICATIONS:

• Associate or bachelor’s degree in social work, public health, human services, community health, behavioral health, or a related field preferred. Relevant lived and community‑based experience may substitute for formal education where appropriate.
• Experience in community health, HIV services, care navigation, outreach, harm reduction, peer support, case management, social services, or a closely related area.
• Demonstrated ability to engage people who may have experienced stigma, discrimination, healthcare mistrust, poverty, housing instability, substance use, or other barriers to care.
• Knowledge of HIV prevention and care, including treatment engagement, viral suppression, PrEP/PEP, STI prevention, and the social determinants that influence health outcomes, or willingness to complete required training.
• Comprehensive knowledge of low‑income and marginalized communities in Memphis and Tennessee.
• Reliable transportation with minimum liability insurance coverage and clear driving history.
• Ability to work occasional evenings/weekends for outreach and community events and to travel locally throughout Memphis/Shelby County.
• Availability to travel up to 20% of the time for meetings, training, and professional development

PREFERRED EXPERIENCE & COMPETENCIES:

• Lived experience with HIV is strongly valued for this peer/community health worker role, consistent with the HC3 program design.
• Established trust or relationships within communities disproportionately impacted by HIV in Memphis/Shelby County.
• Harm reduction competency and experience using trauma‑informed, culturally responsive, LGBTQI+/trans‑affirming, and reproductive/sexual justice approaches.
• Experience with HIV/STI testing, motivational interviewing, peer navigation, benefits/coverage navigation, or community‑based outreach.
• Bilingual or multilingual proficiency is a plus

CONFIDENTIALITY, ETHICS & SCOPE OF PRACTICE:

This is a non‑clinical community health worker position. The Community Community Care Connector does not diagnose medical conditions, prescribe medications, or provide services outside approved training and scope. The Community Care Connector must follow SisterReach confidentiality, privacy, data security, mandatory reporting, safe‑contact, documentation, and professional‑boundary policies, as well as applicable grant and partner requirements.

PHYSICAL / FIELD REQUIREMENTS:

This position includes office‑based, mobile, and community‑based work. Duties may require local travel, community event setup, extended periods of walking, sitting or standing, and carrying routine outreach/testing materials. Must be able to lift and/or move up to 40 pounds. Reasonable accommodations will be considered in accordance with applicable law and organizational policy.

Equal Opportunity Employer Statement:

SisterReach is an equal opportunity employer. We are committed to creating a diverse, inclusive, and equitable workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, creed, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, pregnancy status, veteran status, genetic information, or any other status protected by applicable law.

As a reproductive and sexual justice organization, we strongly encourage applications from Black women, women and teens of color, LGBTQIA+ people, gender expansive people, people with disabilities, people with lived experience in the issues we address, and those from communities historically marginalized in employment.