Community Care Connector

SISTERREACH LLC; Memphis (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

SisterReach in Memphis, TN is seeking a Community Care Connector to support HIV services, harm reduction, and reproductive health through outreach in communities, mobile settings, and telehealth. This full-time, non-clinical role emphasizes trauma-informed, culturally responsive care and privacy.

You will collaborate with partners, coordinate rapid appointments, and help connect clients to care across programs like Pearl's Pantry.

Qualifications

• Strong communication skills, both written and verbal.
• Excellent organizational and time management abilities.
• Ability to build relationships with diverse communities and partners.
• Commitment to confidentiality and ethical practice.

Responsibilities

• Support coordinated care and program goals with partners and leadership.
• Lead community outreach and advocacy initiatives.
• Assist Pearl's Pantry mobile outreach, including inventory and distribution tasks.
• Provide education and connections for HIV testing, PrEP/PEP and harm reduction services.

Skills

Communication skills

Organization skills

Time management

Interpersonal skills

Cultural humility

Discretion and confidentiality

Independent work

Education

Associate or bachelor’s degree in social work or public health

Job description

ABOUT SISTERREACH

SisterReach, founded in October 2011, is a Memphis, TN-based grassroots 501(c)(3) non-profit organization supporting the reproductive autonomy of Black women, women and girls of color, poor and rural women, LGBTQIA+ and gender expansive people, and their families through the framework of Reproductive and Sexual Justice. Our mission is to empower our base to lead healthy lives, raise healthy families, and live in healthy communities.

POSITION OVERVIEW

Community Care Connector is a full-time, non-clinical community health worker responsible for helping people navigating their reproductive and sexual health, substance use, and may be living at the intersections of one or more additional social or health disparities (i.e. food insecurity, intimate partner violence, housing instability, and poverty). This role specializes in intervention and prevention across the harm reduction spectrum.

This position is grounded in SisterReach’s reproductive and sexual justice framework and uses trauma-informed, non-judgmental, harm-reduction, culturally responsive, and trans-affirming practices. The Care Connector meets participants where they are - in community settings, through mobile and telehealth engagement, and through trusted community networks - while protecting privacy, autonomy, dignity, and informed choice. This position requires strong organizational skills, cultural humility, and the ability to provide compassionate, inclusive service to clients from diverse backgrounds.

PERFORMANCE EXPECTATIONS

The Community Care Connector contributes directly to Pleasure Pak, CareOnHand and Pearl's Pantry programs. This role also may provide additional assistance to our YouMeHIV program. This includes timely outreach to people identified as out of care; re-engagement into HIV medical care; rapid appointment scheduling; continued medical visit attendance; documented SDOH referrals; retention follow-up; HIV testing; and prevention linkages. Individual performance expectations will be based on workplans, client engagement, program implementation, and ability to navigate programmatic shifts and expectations as informed by the political climate and social environment.

RESPONSIBILITIES:

Programmatic and Community Engagement:

• Collaborate with the Director of Programs and Leadership Development, Data, Monitoring and Evaluation Contractor, clinical partners, public health partners, and community organizations to support coordinated care and program goals.
• Lead community outreach and advocacy initiatives

Pearl's Pantry Mobile Outreach:

• Assist with Pearl's Pantry and Pearl's Pantry Mobile programming, including seasonal inventory rotation, in-person and virtual grocery shopping, and other related tasks.
• Support mobile outreach efforts, including client order processing, voter registration, HIV testing, syringe service and other harm reduction kit distribution and exchange, and tabling activities.

HIV Testing and Care Connection:

• Provide education, resources, and care connection for individuals seeking HIV testing, PrEP, PEP, DoxyPEP, syringe services and harm reduction kits.
• Provide free in-office and outreach-based testing for HIV and Hep C (training and certification provided).
• Connect clients to appropriate care if they test positive for HIV.

Training and Certification:

• Maintain certifications in HIV testing, care connection, and harm reduction strategies for people who use drugs (PWUD).
• Deliver services rooted in equity, respect, and cultural competency.

ADMINISTRATIVE FUNCTION:

• Execute documentation for funder requirements
• Submits weekly and quarterly work plans, including narratives summarizing activities and outcomes.
• Supports inventory monitoring and other relevant tasks assigned.
• Participates in individual and group check-ins, staff meetings, professional development, and special organizational events.

SKILLS AND ABILITIES:

• Action-oriented, innovative, and adaptable in a fast-paced environment.
• Strong oral and written communication skills
• Exceptional organizational and time management skills, with the ability to manage multiple priorities effectively.
• Strong interpersonal skills, with the ability to build relationships with diverse community members and partners.
• Commitment to cultural humility, compassion, equity, and racial justice.
• Ability to maintain confidentiality and handle sensitive participant information with discretion and sound judgment.
• Comfort working independently in community settings and collaboratively within multidisciplinary and cross-organizational teams.
• Proficiency in Microsoft Office Suite, web-based email, and scheduling tools such as Outlook Calendar
• Proficiency in written and public communication

QUALIFICATIONS:

• Associate or bachelor’s degree in social work, public health, human services, community health, behavioral health, or a related field preferred. Relevant lived and community-based experience may substitute for formal education where appropriate.
• Experience in community health, HIV services, care navigation, outreach, harm reduction, peer support, case management, social services, or a closely related area.
• Experience working in the reproductive health, rights, justice, LGBTQIA+ or gender field
• Demonstrated ability to engage people who may have experienced stigma, discrimination, healthcare mistrust, poverty, housing instability, substance use, or other barriers to care.
• Reliable transportation with minimum liability insurance coverage and clear driving history.
• Ability to work occasional evenings/weekends for outreach and community events
• Availability to travel up to 20% of the time for meetings, training, and professional development

PREFERRED EXPERIENCE & COMPETENCIES

• Lived experience with HIV, substance use disorder, intimate partner violence and racial justice is strongly valued for this peer/community health worker role.
• Established trust or relationships within communities disproportionately impacted by HIV in Memphis/Shelby County.
• Harm reduction competency and experience using trauma-informed, culturally responsive, LGBTQI+/trans-affirming, and reproductive/sexual justice approaches.
• Experience with HIV/STI testing, motivational interviewing, peer navigation, benefits/coverage navigation, or community-based outreach.
• Bilingual or multilingual proficiency is a plus

CONFIDENTIALITY, ETHICS & SCOPE OF PRACTICE

This is a non-clinical community health worker position. The Community Care Connector does not diagnose medical conditions, prescribe medications, or provide services outside approved training and scope. The Connector must follow SisterReach confidentiality, privacy, data security, mandatory reporting, safe-contact, documentation, and professional-boundary policies, as well as applicable grant and partner requirements.

PHYSICAL / FIELD REQUIREMENTS

This position includes office-based, mobile, and community-based work. Duties may require local travel, community event setup, extended periods of walking, sitting or standing, and carrying routine outreach/testing materials. Must be able to lift and/or move up to 40 pounds. Reasonable accommodations will be considered in accordance with applicable law and organizational policy.

Equal Opportunity Employer Statement:

SisterReach is an equal opportunity employer. We are committed to creating a diverse, inclusive, and equitable workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, creed, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, pregnancy status, veteran status, genetic information, or any other status protected by applicable law.

As a reproductive and sexual justice organization, we strongly encourage applications from Black women, women and teens of color, LGBTQIA+ people, gender expansive people, people with disabilities, people with lived experience in the issues we address, and those from communities historically marginalized in employment.