Community Based Worker

Jobtailor; Ellensburg (WA); On-site; USD 52,000 - 68,000; Full time

Job summary

HopeSource in Ellensburg, WA seeks a dedicated care coordinator to deliver whole person care in a trauma-informed, client-centered model. The role focuses on acting as a single point of contact to connect clients with a broad network of services, including financial assistance, housing, and healthcare, while ensuring smooth referrals and continuity of care.

You will collaborate with partner agencies, advocate for client needs, and support navigation through complex systems, using strong

Qualifications

• Ability to handle sensitive issues with tact and diplomacy.
• Aims to understand client needs and objectives.
• Strong communication with diverse backgrounds.
• Independent and proactive work in fast-paced settings.

Responsibilities

• Act as single point of contact for clients within HopeSource.
• Provide connections to care systems and ensure continuity of referrals.
• Advocate for services including financial assistance and housing.
• Streamline access to services and maintain quality care.
• Engage in client-focused case conferencing with partner agencies.

Skills

Effective Communication

Active Listening

Problem-Solving

Team Collaboration

Bilingual English/Spanish

Tools

Microsoft Office

Integrated Technology Platforms

Virtual Care Coordination Tools

Job description

• Provide clients with the best experience possible in receiving whole person care through a person-centered, trauma-informed approach
• Provide a single point of contact for clients within HopeSource to address a wide variety of needs
• Provide connections to other systems of care while ensuring continuity between internal and external referrals and services
• Streamline client access to all services ensuring excellent and uncomplicated quality of care to the greatest extent possible
• Advocate and refer for services, including financial assistance, legal aid, housing, job placement, education, primary healthcare, mental health, substance treatment and other client-identified needs
• Possess a broad understanding of all available programs, services, and community providers
• Engage in client focused case conferencing with partner agencies to ensure clients are receiving assistance to access the services they need for long term stability
• Support clients as they navigate complicated systems and remove barriers where possible
• Advocate for clients until they reach self-sufficiency
• Other duties as assigned

Requirements

• Effectively and tactfully handling difficult or sensitive issues using tact and diplomacy
• Strives to anticipate, identify, and understand customers’ wants, needs, and concerns, partnering with them to assist them in achieving their objectives
• Effectively communicates, building rapport and relating well to individuals with diverse backgrounds regardless of differences
• Handles any situation gracefully by using non-verbal communication, in-depth questioning and active listening skills in order to recognize other perspectives
• Collaborates with others to meet objectives, sharing responsibility with team members for successes and failures, recognizing and appreciating the contributions of team members
• Competent computer skills with proficiency in Microsoft Office products and ability to learn new technical skills
• Ability to demonstrate flexibility and to adapt when faced with internal or external barriers, or when faced with differing points of view
• Ability to anticipate next steps, be proactive and collaborate with coworkers and stakeholders
• Ability to use integrated technology platforms and virtual care coordination tools
• Ability to use good judgment and problem-solving skills, able to effectively respond to difficult situations and resolve conflicts
• Ability to work independently in a fast-paced environment
• Ability to organize and prioritize workload; effective time and task management skills in achieving program initiatives and priorities
• Ability to successfully complete tasks with little or no supervision
• Ability to anticipate patient and team member needs
• Bi-lingual English/Spanish preferred

Core Competencies

Demonstrates expertise in providing person-centered, trauma-informed care while effectively advocating for clients’ diverse needs. Proficient in navigating complex systems and collaborating with various stakeholders to ensure continuity of care and client self-sufficiency.

Highest-signal resume keywords

• Client Advocacy
• Case Conferencing
• Crisis Management
• Bilingual English/Spanish
• Proficiency in Microsoft Office

ATS Optimization Keywords

Soft Skills

• Effective Communication
• Active Listening
• Problem-Solving
• Flexibility
• Team Collaboration

Industry Keywords

• Whole Person Care
• Trauma-Informed Approach
• Continuity of Care
• Financial Assistance
• Mental Health Services
• Substance Treatment
• Job Placement
• Education Services
• Community Providers
• Client-Centered Services

Tools & Technologies

• Integrated Technology Platforms
• Virtual Care Coordination Tools