Behavioral Health Case Manager

Jobtailor; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Los Angeles, CA is seeking a licensed care manager to support vulnerable populations across field, office-based, and telehealth settings. You will assess needs, develop care plans, set SMART goals, coordinate with health and social services, and document progress in EMR and CRM.

Strong communication and bilingual (English/Spanish) preferred. Responsibilities include outreach, linkage to services, transportation arrangements, and monthly reporting to ensure program compliance.

Qualifications

• Active, unrestricted ACSW/LCSW/LMFT/LPCC license in California required.
• 1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations; 2+ years preferred.
• Willing and able to work Monday–Friday 8:30am–5:00pm, in field and remotely, with evenings/weekends possible.
• Knowledge of government and community resources related to social determinants of health.
• Excellent oral and written communication skills.
• Positive interpersonal skills.
• Clean driving record, valid driver’s license, reliable transportation.
• General computer skills; working knowledge of Google Workspace, MS Office, and the internet.
• Bilingual (English/Spanish) highly preferred.

Responsibilities

• Assess member needs across health, social, housing and supports.
• Oversee development of client care plans and SMART goals.
• Provide services where member resides (office, telehealth, field).
• Connect clients to social services and supports.
• Advocate with health care professionals on behalf of clients.
• Utilize evidence-based practices (Motivational Interviewing, Harm Reduction, Trauma-Informed Care).
• Maintain EMR/CRM documentation and monthly reporting for compliance.
• Attend trainings and log activity accordingly.

Skills

Care Planning

Mental Health Promotion

Motivational Interviewing

Trauma-Informed Care

SMART Goals Evaluation

Documentation Skills

Community Resource Navigation

Outcome Measures

Bilingual English/Spanish

Tools

CRM System

EMR System

Google Workspace

MS Office

Job description

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
• Oversees the development of the client care plans and goal settings
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
• Connect clients to other social services and supports that are needed
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals
• Provide mental health promotion
• Arrange transportation (e.g., ACCESS)
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
• Complete monthly reporting to ensure program compliance
• Attend training as assigned

Requirements

• Active, unrestricted ACSW, LCSW, LMFT, or LPCC license in California required
• 1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations. 2 or more years preferred.
• Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely, with flexibility for potential evenings and weekends.
• Working knowledge of government and community resources related to social determinants of health
• Excellent oral and written communication skills
• Positive interpersonal skills required
• Clean driving record, valid driver's license, and reliable transportation
• Must have general computer skills and a working knowledge of Google Workspace, MS Office, and the internet
• Bilingual (English/Spanish), highly preferred

Core Competencies

Demonstrates expertise in client care planning, mental health promotion, and community resource navigation while utilizing evidence-based practices such as Motivational Interviewing and Trauma-Informed Care. Proficient in maintaining patient health records and ensuring program compliance through effective documentation and reporting.

Highest-signal resume keywords

• ACSW License
• LCSW License
• LMFT License
• LPCC License
• Care Management Experience

ATS Optimization Keywords

Hard Skills

• Client Care Planning
• Mental Health Promotion
• Motivational Interviewing
• Trauma-Informed Care
• SMART Goals Evaluation
• Documentation Skills
• Community Resource Navigation
• Outcome Measures

Soft Skills

• Excellent Communication Skills
• Positive Interpersonal Skills

Certifications & Qualifications

• Active ACSW License
• Active LCSW License
• Active LMFT License
• Active LPCC License

Industry Keywords

• Social Determinants of Health
• Community Health Worker
• Care Navigator
• Vulnerable Populations
• Palliative Care
• Substance Use Disorder (SUD)
• Outreach and Engagement

Tools & Technologies

• Client Relationship Management (CRM) System
• Electronic Medical Record (EMR) System
• Google Workspace
• MS Office