Client Advocate

Jobtailor; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Jobtailor seeks a Community Health Navigator in New York, NY to connect clients with medical and behavioral health resources and public benefits. You will document interactions, coordinate referrals, and assist with Medicaid, SNAP, and SSI/SSDI applications where needed.

The role emphasizes trauma-informed, culturally responsive care and collaboration with interdisciplinary teams. Responsibilities include crisis support, follow-up on engagement, and maintaining partnerships with providers to

Qualifications

• Experience working with underserved and marginalized communities.
• Data-driven, performance-based environment experience.
• Ability to work independently and think critically to support program goals.
• Excellent listening and communication skills with diverse audiences.
• Experience serving vulnerable populations including those with health conditions, mental health challenges, or language barriers.
• Ability to operate effectively in an interdisciplinary team.
• Commitment to trauma-informed, culturally responsive, client-centered services.
• Demonstrated cultural humility with diverse communities, including LGBTQ+ populations.
• Fluency in English and Spanish.

Responsibilities

• Provide information, referrals, and linkage to medical care, mental health services, substance use treatment, housing resources, and other community-based services.
• Assist clients with applications and renewals for public benefits (Medicaid, SNAP, SSI/SSDI, housing programs).
• Monitor client progress and conduct follow-ups to ensure service engagement.
• Support clients in crisis situations by providing immediate assistance and connecting to resources.
• Stay informed about HIV/AIDS-related issues and changes in public benefits and healthcare systems.
• Document all client interactions using internal tracking systems (AWARDS).
• Maintain relationships with external partners to support program accessibility and success.
• Participate in team meetings, trainings, and planning to improve service delivery.
• Adhere to agency and funder policies including documentation, confidentiality, communication, and conflict resolution.

Skills

Active Listening

Interpersonal Communication

Cultural Humility

Crisis Intervention

Public Benefits Knowledge

Bilingual English/Spanish

Team Collaboration

Tools

AWARDS Tracking System

Job description

• Provide information, referrals, and linkage to medical care, mental health services, substance use treatment, housing resources, and other community-based services.
• Assist clients with applications and renewals for public benefits, including Medicaid, SNAP, SSI/SSDI, and housing assistance programs.
• Monitor client progress and conduct follow-up contacts to ensure successful service engagement.
• Support clients in crisis situations by providing immediate assistance and connecting them to appropriate resources.
• Remain informed about HIV/AIDS-related issues, community resources, and changes in public benefits and healthcare systems.
• Accurately document all client interactions and services using internal tracking systems (AWARDS).
• Maintain relationships with external partners to support program accessibility and success.
• Participate in team meetings, staff trainings, and collaborative planning to improve service delivery.
• Adhere to all agency and funder policies including documentation, confidentiality, communication, and conflict resolution protocols.

Requirements

• Strong understanding of barriers to healthcare and entitlement access for underserved and marginalized communities.
• Experience working in a fast-paced, data-driven, performance-based environment.
• Ability to work independently and think critically to support program goals.
• Exceptional active listening skills and interpersonal skills, with the ability to communicate effectively and professionally across diverse audiences.
• Experience working with vulnerable populations, including individuals with chronic health conditions, HIV/AIDS, substance use disorders, mental health challenges, limited English proficiency, or lack of insurance.
• Ability to work effectively and efficiently within an interdisciplinary team.
• Commitment to providing trauma-informed, culturally responsive, and client-centered services.
• Cultural humility and demonstrated ability to work effectively with diverse communities, including individuals with complex health and social service needs, and LGBTQ+ populations.
• Bilingual (English/Spanish) fluency, with the ability to clearly communicate complex information to clients and community partners.

Core Competencies

Demonstrates expertise in providing client-centered services, including referrals to medical care, mental health services, and public benefits. Proficient in maintaining documentation and collaborating with interdisciplinary teams to enhance service delivery for underserved populations.

Highest-signal resume keywords

• Bilingual (English/Spanish) Fluency
• Experience With Vulnerable Populations
• Knowledge Of Public Benefits Systems
• Crisis Intervention Skills
• Cultural Humility

ATS Optimization Keywords

Hard Skills

• Client Documentation
• Public Benefits Applications
• Data-Driven Performance Monitoring
• Crisis Support
• Referral Coordination

Soft Skills

• Active Listening
• Interpersonal Communication
• Critical Thinking
• Team Collaboration
• Cultural Responsiveness

Industry Keywords

• HIV/AIDS Awareness
• Substance Use Treatment
• Mental Health Services
• Underserved Communities
• Trauma-Informed Care

Tools & Technologies

• AWARDS Tracking System