Bilingual Care Coordinator

Jobtailor

Everett (WA)

On-site

USD 55,000 - 70,000

Full time

4 days ago

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Job summary

Jobtailor is seeking a dedicated Care Coordinator to support Health Homes program members in Everett, WA. You will manage a caseload, conduct visits, review eligibility, enroll and discharge as needed, and coordinate with healthcare teams to ensure seamless care.

This role requires bilingual communication, a Bachelor’s in a related field, and at least one year in healthcare or social work. You’ll document in the EHR, advocate for clients, and connect them with community resources while upholding

Qualifications

Bachelor’s degree in a related field is required.
Minimum 1+ year of experience in healthcare, social work, or care coordination.
Fluent in English, written and verbal; bilingual abilities preferred.

Responsibilities

Maintain a caseload of up to 50 members and conduct monthly in-person visits.
Review and interview potential members to verify eligibility for enrollment in the Health Homes Program.
Complete referrals and follow up to ensure continuity of care.
Orient and educate members and families about the Care Coordinator role, treatments, procedures, medications, and continuing care.
Initiate and reassess care plans in coordination with healthcare providers.
Document care and member encounters accurately and timely in the EHR system.
Check in with assigned members and schedule appointments.
Communicate member progress and care needs to providers and the care team.
Explain and translate care information on behalf of members when necessary.
Address member questions, process requests, and investigate or direct complaints.
Enroll and disenroll members according to established policies.
Maintain knowledge of housing, financial, transportation, food, and other community resources.
Follow protocols for pain, safety, and mental health concerns and create safety plans when necessary.

Skills

Care Coordination

Bilingual Communication

EHR Documentation

Organizational Skills

Problem-Solving

Education

Bachelor's degree in sociology, social work, public health, physiology, or related field

Tools

EHR System

Microsoft Office

Virtual Platforms

Job description

Maintain a caseload of up to 50 members and conduct monthly in-person visits
Review and interview potential members to verify eligibility for enrollment in the Health Homes Program
Complete referrals and follow up to ensure continuity of care
Orient and educate members and families about the Care Coordinator role, treatments, procedures, medications, and continuing care
Initiate and reassess care plans in coordination with healthcare providers
Collaborate with healthcare professionals, community and social support services, and company employees
Document care and member encounters accurately and timely in the EHR system
Check in with assigned members and schedule appointments
Communicate member progress and care needs to providers and the care team
Explain and translate care information on behalf of members when necessary
Address member questions, process requests, and investigate or direct complaints
Enroll and disenroll members according to established policies
Maintain knowledge of housing, financial, transportation, food, and other community resources
Follow protocols for pain, safety, and mental health concerns and create safety plans when necessary
Recognize and appropriately report signs of child and elder abuse
Follow departmental, companywide, safety, and injury-prevention policies
Perform other assigned or required duties

Requirements

Fluent in English, written and verbal
Bilingual in Spanish, Russian, Arabic, or Vietnamese
Bachelor’s degree in sociology, social work, public health, physiology, or a related field
Minimum 1+ years of experience in healthcare, social work, or care coordination
Current and valid driver’s license with a clean driving record
Reliable transportation and proof of auto insurance
Current BLS certification from the American Heart Association upon start date
Distraction-free home workspace with a secure internet connection
Clear in-person, telephone, and electronic communication ability
Adequate hearing and vision, with corrective devices if necessary
Problem-solving and logical reasoning ability
Excellent organizational skills and attention to detail
Commitment to patient confidentiality and healthcare ethics
Ability to lift, carry, push, or pull 20–25 pounds
Ability to climb stairs and navigate uneven terrain
Ability to bend, reach, remain stationary, move around the office, and travel throughout the community
Ability to operate a vehicle and travel to member visits, meetings, and events
Ability to work independently within established policies and procedures
Computer, email, virtual platform, and Microsoft Office proficiency
Frequent computer, keyboard, and handheld/mobile device use
Ability to type for extended periods

Core Competencies

Demonstrates expertise in care coordination, member enrollment, and community resource navigation while ensuring compliance with healthcare ethics and confidentiality. Proficient in communication and documentation within electronic health record systems to support member care and collaboration with healthcare professionals.

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