Community-Based Services Reviewer I

State of Utah; Salt Lake City (UT); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid work

Full benefits package

Job summary

State of Utah’s Department of Health and Human Services in Salt Lake City seeks a detail-oriented reviewer to strengthen service quality by analyzing data, ensuring compliance with laws and policies, and gathering input from children, youth, individuals, and families to identify system improvements.

The role emphasizes clear reporting, collaboration with providers, and the ability to promote best practices across programs. Hybrid work arrangement in Salt Lake City area is offered.

Qualifications

• The ability to communicate clearly both verbally and in writing.
• Excellent interpersonal skills for interviewing and gathering information.
• Self-starter with strong organizational skills and ability to manage own workload.

Responsibilities

• Assisting with determining the scope and objective of reviews/projects.
• Identifying and promoting strengths in provider and clinical practices.
• Gathering input from children, youth, individuals and families regarding services.
• Working with colleagues to obtain information necessary to complete reviews/projects.
• Analyzing and summarizing data.
• Ensuring compliance with applicable laws, rules, and department policies.
• Recognizing existing and potential weaknesses and providing recommendations for improvement.
• Gathering documentation to create work papers to support review findings.
• Identifying trends in the review process for system improvement.
• Writes clear and concise reports.
• Collaborating with providers and teams to identify how to strengthen services.

Skills

Communication

Interpersonal skills

Self-starter

Independent work

Travel willingness

Job description

FT / PT Status – Full-Time
Benefits Eligibility – This position is eligible for a full benefits package.
Salary – $23.18 - $28.00 Hourly Wage
Remote Work / In-Office – Hybrid
Application Deadline – 11/15/2026*

Are you a dedicated and skilled professional ready to make a significant impact by strengthening service quality and ensuring compliance? The Department of Health & Human Services is seeking a highly organized, self-starting individual with excellent interpersonal and communication skills to join our team. In this role, you will be responsible for reviewing projects, analyzing and summarizing data, and ensuring services adhere to applicable laws and policies. A key component of this position involves gathering input from children, youth, individuals, and families, and working collaboratively with providers and colleagues to identify system improvements and promote best practices. The successful candidate will have experience assessing service quality, recognizing potential risks, and formulating clear, concise recommendations for improvement.

Key responsibilities and day to day responsibilities of this position:

• Assisting with determining the scope and objective of reviews/projects.
• Identifying and promoting strengths in provider and clinical practices.
• Gathering input from children, youth, individuals and families regarding services.
• Working with colleagues to obtain information necessary to complete reviews/projects.
• Analyzing and summarizing data.
• Ensuring compliance with applicable laws, rules, and department policies.
• Recognizing existing and potential weaknesses and providing recommendations for improvement.
• Gathering documentation to create work papers necessary to support your review findings.
• Identifying trends in the review process for system improvement.
• Writes clear and concise reports.
• Collaborating with providers and teams to identify how to strengthen services.

Qualifications

Minimum or 'day-one' qualifications:

• The ability to get along well with people and a high comfort level in constantly communicating with colleagues in order to share and obtain timely information necessary to complete reviews/projects.
• The ability to recognize problems and potential risks and formulate recommendations for improvement.
• The ability to communicate information and ideas clearly and concisely, both verbally and in writing.
• Excellent interpersonal skills and the ability to obtain quality information from interviews in a non-threatening way.
• Experience assessing or providing guidance on the quality of services.
• Has the ability to work independently, is a self-starter, and has strong organizational skills with the ability to manage own workload to meet required deadlines.
• This position requires some statewide travel.

Supplemental Information

• Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date.
• This location may currently be a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion, at any time and for any reason.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
• Only applicants selected for an interview will be contacted.
• DHRM rules apply for promotions and transfers.

About The Role

Location – 195 North 1950 West
Salt Lake City, Utah, 84116
United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

Become an integral part of the Utah Department of Health and Human Services (DHHS) and contribute to the vision of advocating for, supporting, and serving all individuals and communities in Utah; and ensuring all Utahns have fair and equitable opportunities to live safe and healthy lives. Help us achieve this through effective policy and a seamless system of services and programs.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].