Regional Support Supervisor

United Trading Group; Salt Lake City (UT); Hybrid; USD 52,000 - 68,000; Full time

Job summary

United Trading Group in Salt Lake City, UT seeks a Regional Support Supervisor to oversee recruitment, training, performance and program evaluation in collaboration with DHRM and DHHS partners.

The role requires strong writing, communication and time-management skills, with the ability to work in a hybrid environment and coordinate across state agencies to ensure contract compliance and data-driven outcomes.

Qualifications

• 3+ years of supervisory experience.
• 5+ years working with the private provider network or DHHS.
• Excellent writing, communication and presenting skills.
• Ability to speak up in meetings and address issues.
• Organizes and manages their own time effectively and can help others manage their time effectively.
• Works independently.

Responsibilities

• Coordinates recruitment and hiring of new employees with DHRM.
• Employee management; hiring, training, determining and delegating workload, evaluating performance and managing terminations.
• Develops program goals using Results-Based Accountability (RBA), collects and analyzes data, reports on quarterly outcomes and adjusts practice to improve program effectiveness.
• Uses SharePoint to write DHHS contracts following procurement law and guidelines; Agreement/Procurement Requests (APR), Scope of Work (SOW), outcome measures and risk assessments.
• Coordinates with the Office of Service Review to monitor procured contracts ensuring compliance to contract expectations and outcome measures.
• Works collaboratively with other Department of Health and Human Services operating units and private providers to support system wide initiatives.
• Monitors the 211 Community & DHHS Contracts and looks for ways to improve existing structure and processes.
• Maintains an active and accurate service directory to ensure the use of available services.
• Provides Statewide UFACET initial and recertification training.
• Organizes and implements an annual Provider Fair for each region throughout the state.
• Serves as a system expert in region level meetings and multi-agency staffings.
• Coordinates with the Intensive Care Coordination Program to ensure proper use of Purchase Service Agreements to pay for clinical and wraparound services.
• Manages the Intensive Care Coordination referral process.
• Supports the Families First Prevention Services Act (FFPSA) through tracking the accreditation of Qualified Residential
• Treatment Programs (QRTP) and additional QRTP requirements.
• Monitors the 24/7 nursing contract for the QRTP providers.

Skills

Supervisory experience

Writing skills

Communication skills

Time management

Independent work

Education

Bachelor's Degree in a social service related field

Tools

SharePoint

Job description

Regional Support Supervisor

FT / PT Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $38.08 - $49.69 Hourly Wage

Remote Work / In-Office – Hybrid

Application Deadline – 11/8/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Day-to-day responsibilities of this position:

• Coordinates recruitment and hiring of new employees with DHRM.
• Employee management; hiring, training, determining and delegating workload, evaluating performance and managing terminations.
• Develops program goals using Results-Based Accountability (RBA), collects and analyzes data, reports on quarterly outcomes and adjusts practice to improve program effectiveness.
• Uses SharePoint to write DHHS contracts following procurement law and guidelines; Agreement/Procurement Requests (APR), Scope of Work (SOW), outcome measures and risk assessments.
• Coordinates with the Office of Service Review to monitor procured contracts ensuring compliance to contract expectations and outcome measures.
• Works collaboratively with other Department of Health and Human Services operating units and private providers to support system wide initiatives.
• Monitors the 211 Community & DHHS Contracts and looks for ways to improve existing structure and processes.
• Maintains an active and accurate service directory to ensure the use of available services.
• Provides Statewide UFACET initial and recertification training.
• Organizes and implements an annual Provider Fair for each region throughout the state.
• Serves as a system expert in region level meetings and multi-agency staffings.
• Coordinates with the Intensive Care Coordination Program to ensure proper use of Purchase Service Agreements to pay for clinical and wraparound services.
• Manages the Intensive Care Coordination referral process.
• Supports the Families First Prevention Services Act (FFPSA) through tracking the accreditation of Qualified Residential
• Treatment Programs (QRTP) and additional QRTP requirements.
• Monitors the 24/7 nursing contract for the QRTP providers.

Minimum or "day-one" qualifications:

• 3+ years of supervisory experience
• 5+ years working with the private provider network or Department of Health and Human Services
• Excellent writing, communication and presenting skills
• Ability to speak up in meetings and address issues
• Organizes and manages their own time effectively and can help others manage their time effectively.
• Works independently.

Preferred or trainable/on-the-job qualifications:

• Bachelor's Degree in a social service related field or equivalent experience working within a social service related field
• Extensive experience with the provider network and services offered through DHHS
• Ability to observe trends and patterns and develop a plan to address the issue.
• Ability to teach new concepts and ideas.
• Experience implementing contracts and reporting outcome data.
• Experience developing and implementing policy.
• Experience using Results-Based Accountability

About the Role

Location – 195 North 1950 West
Salt Lake City, Utah, 84116
United States

Background Check Required – Yes

Drug Test Required – No

Schedule Code – AX - Employees in supervisory positions

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here.

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

For more information, click Here

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].