Community-Based Residential Programs Manager

CRi - Community Residences, Inc.; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

CRi – Community Residences, Inc. in Virginia provides community-based services to people with developmental disabilities and mental health needs.

The Program Manager – Residential Services in Richmond, VA oversees daily operations, ensures person-centered supports, and coordinates individualized service plans for residents. Responsibilities include supervising staff, budgeting oversight, maintaining regulatory compliance, and collaborating with families and external partners to promote inclusion

Qualifications

• Experience in residential or community-based services with person-centered support.
• Proven program and operations management skills including budgeting and quality improvement.
• Experience leading and coaching staff with performance management.
• Strong communication with residents, families, colleagues, and partners.
• Document accurate records and use electronic systems for tracking.
• Knowledge of state/local regulations, licensing standards, and best practices.
• Preferred: bachelor’s degree, supervisory experience, valid driver’s license, ability to work evenings/weekends/on-call.

Responsibilities

• Oversee daily operations and service delivery in designated residential programs in Richmond, VA.
• Coordinate individualized service plans and monitor health and safety standards.
• Supervise and coach direct support staff, manage scheduling and training.
• Ensure compliance with regulations, agency policies, and funding guidelines.
• Communicate with families and external partners; participate in quality improvement.
• Support crisis management and budgeting oversight for assigned programs.

Skills

Residential services experience

Program & operations management

Leadership & supervision

Communication & relationship-building

Documentation & reporting

Regulatory knowledge

Valid driver’s license

Education

Bachelor’s degree in human services, social work, psychology, or related field

Job description

CRi – Community Residences, Inc. in Virginia provides community-based services to people with developmental disabilities and mental health needs.

The Program Manager – Residential Services in Richmond, VA oversees daily operations, ensures person-centered supports, and coordinates individualized service plans for residents. Responsibilities include supervising staff, budgeting oversight, maintaining regulatory compliance, and collaborating with families and external partners to promote inclusion