Community-Based Learning Platform Lead

California State University, East Bay; Hayward (CA); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Tuition fee waiver

CalPERS retirement

Job summary

California State University, East Bay (Cal State East Bay) seeks a Community Based Learning Coordinator to support student placements, manage community partnerships, and oversee platform operations. The role focuses on onboarding, training, and ongoing support for faculty, staff, students, and external partners using CalStateS4.

The position drives compliance, data accuracy, and continuous improvement of campus-wide community-based learning systems, collaborating with departments and external

Qualifications

• Experience administering or supporting web-based platforms, database systems, CRM systems, student information systems, volunteer management, or community-based learning management systems.
• Demonstrated ability to manage multiple operational workflows, documentation processes, and stakeholder communications in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to troubleshoot technical and procedural issues independently and recommend effective solutions.

Responsibilities

• Provide onboarding, training, and ongoing support for faculty, academic departments, staff, students, and community partners using CalStateS4 and related systems.
• Design and facilitate workshops, presentations, consultations, and individual training sessions on placement processes, platform functionality, compliance requirements, and best practices.
• Develop and maintain knowledge-based content (user guides, training materials, handbooks, FAQs) and process documentation for multiple stakeholder audiences.
• Serve as first-line support resource for platform users by responding to inquiries, troubleshooting issues, and escalating technical concerns when necessary.
• Promote effective adoption and utilization of community-based learning systems through proactive communication and campus outreach.

Skills

Web platforms

Database systems

CRM systems

Student information systems

Volunteer management

Community-based learning

Education

Bachelor's degree

Tools

CalStateS4

Job description

California State University, East Bay (Cal State East Bay) seeks a Community Based Learning Coordinator to support student placements, manage community partnerships, and oversee platform operations. The role focuses on onboarding, training, and ongoing support for faculty, staff, students, and external partners using CalStateS4.

The position drives compliance, data accuracy, and continuous improvement of campus-wide community-based learning systems, collaborating with departments and external