Community Based Lead Case Manager

Deborah's Place; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

Deborah's Place in Chicago seeks a Lead Case Manager to oversee Community Based Services, supervise staff, and ensure compliance with HUD, CoC, and funder requirements. The role focuses on housing, income, and health outcomes for clients, with strong emphasis on data quality and performance monitoring.

Responsibilities include crisis intervention, staff development, and collaboration with tenants to prevent evictions, while managing petty cash and resources for the team.

Qualifications

• Education: Bachelor's Degree in Social Work or related field.
• Master degree preferred.

Responsibilities

• Oversee day-to-day operations of Community Based Services program.
• Supervise staff and interns; oversee case management services.

Skills

Case management

Supervision

Data quality

Crisis intervention

Communication

Budgeting (petty cash)

Education

Bachelor's Degree in Social Work

Master's degree preferred

Illinois Licensure (LSW/LCSW/LCPC) or equivalent

Tools

Microsoft Office

Job description

Position Summary

This position is responsible for management and administration of day to day operations of the community based services program including: management and support of case management services; management of record keeping and data quality, supervision of assigned staff and interns, and compliance with all agency and funder requirements.

Essential Duties and Responsibilities

Case Management Oversight and Supervision

• Assist in landlord mediation when issues arise between tenants and landlords
• Assist case managers with challenging cases, accompanying staff to home visits as needed
• Oversee the Community Based Services staffing schedule and ensure coverage during absences
• Provide crisis intervention in mental health and/or medical emergencies
• Work with case managers to ensure goal achievement in the areas of housing, income and health
• Monitor program outcomes and ensure continuous quality improvement
• Engage in and provide clinical supervision in both group and individual formats
• Work with tenants to address issues in order to prevent eviction
• Manage and distribute petty cash, transit cards, and other resources for case managers
• With other Community Based Housing Lead Case Manager, host team meetings to ensure communication and staff development opportunities for community-based case managers
• Create systems and documents to improve compliance and time management for staff

Record Keeping and Data Quality

• Regularly review files to ensure timeliness and accuracy
• Work collaboratively with the Program Data Manager to ensure data quality
• Comply with HUD guidelines and participate in monitoring/site visits with HUD, the CoC, the Center for Housing and Health and other parties as need

Qualifications and Requirements

Education: Bachelor's Degree in Social Work or related field. Master degree preferred.

Professional Licensure in the State of Illinois (LSW, LCSW, LCPC) or equivalent preferred.

Minimum 2 years of case management or social service experience. Minimum 2 years of supervisory experience.

Knowledge of issues surrounding homelessness, mental illness and substance use; proficiency in Microsoft office software, effective oral and written communication skills, good organizational skills, conflict management and crisis intervention skills; demonstrate clear and professional boundaries; act in a professional manner; Valid Illinois driver's license, proof of insurance and own transportation required.

Deborah's Place is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, immigrant, bilingual, and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities.