Community Based Crisis Responder - Iowa CCBHC (On-Call, Daytime)

Heartland Family Service; Council Bluffs (IA); Remote; USD 51,000 - 73,000; Full time

Job summary

Heartland Family Service in Council Bluffs is seeking professionals to provide crisis intervention and risk assessment within a flexible on-call schedule. The role involves on-site and remote work, 24-hour crisis responsiveness, and collaboration with a team to coordinate care for individuals with behavioral health needs.

The position emphasizes maintaining clinical records, adhering to agency policies, and contributing to community partnerships and outreach.

Qualifications

• Bachelor’s degree in psychology, social work, nursing, or education and at least one year of experience.
• Licensed behavioral health professional in Iowa.
• Law enforcement officer with at least two years of experience in the field.
• EMT with at least two years of experience in the EMT field.
• Peer support specialist with standardized training within six months of hire.
• Registered or licensed practical nurse with at least one year of experience.
• Bachelor’s degree in a non-human services-related field, an associate’s degree, or a high school diploma with two years of behavioral health experience.

Responsibilities

• Provide crisis intervention and risk assessment for referrals.
• Conduct crisis-focused assessments within 24 hours of crisis call.
• Develop and implement an intervention plan with client and referrals.
• Maintain relationships with community resources and provide referrals.
• Handle complex cases.
• Be on-call, Monday through Friday; respond to crisis calls during day hours.
• Maintain clinical records and timely reports.
• Collaborate with program staff and volunteers.
• Adhere to agency procedures and participate in training.
• Develop personal and program-related self-care plans.
• Support fundraising and community outreach when possible.
• Essential functions performed remotely from home on the HFS remote worksite.

Skills

Crisis intervention

Risk assessment

On-call availability

Interpersonal communication

Documentation

Team collaboration

Education

Bachelor’s degree in psychology, social work, nursing, education

Licensed behavioral health professional in Iowa

Law enforcement officer with 2+ years experience

Emergency Medical Technician (EMT) with 2+ years

Peer support specialist with standardized training within 6 months of hire

Registered or licensed practical nurse with 1+ year

Bachelor’s or Associate degree with 2 years behavioral health experience

Job description

At Heartland Family Service, we are committed to building a culture that is trauma informed, values, and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.
Certified Community Behavioral Health Clinic (CCBHC) helps provide comprehensive, coordinated mental health and substance use services to the individual. CCBHC utilizes an integrated person, and family centered treatment plan to help ensure the individuals needs are being met. CCBHC offers access to care for any individual seeking help for mental health, substance use, or community support regardless of diagnosis, residence, or ability to pay. The goal of CCBHC is to provide a one stop shop for behavioral health services to the individual.
If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

Summary Description Of Work

Professionals at this level are experienced and able to work with a minimum of supervision. Educational requirements are very specific. Decision making, problem solving, and highly developed interpersonal skills are critical. This position will work within a team environment. The individual will have the ability to sign up for weekday, evening/overnight or weekend coverage according to their availability. Frequency of coverage is extremely flexible.

Compensation

$45 per hour for time worked, (travel, documentation, and with client) and $25/day stipend (one week=$225)

Work Schedule

on call overnight hours as needed

MINIMUM QUALIFICATIONS (one or more of the following qualifications to be met)

• A bachelor’s degree in psychology, social work, nursing, education) and a minimum of one year.
• A behavioral health professional licensed in the state of Iowa.
• A law enforcement officer with a minimum of two years of experience in the law enforcement officer’s field.
• An emergency medical technician (EMT) with a minimum of two years of experience in the EMT’s field.
• A peer support specialist who has completed standardized peer training within six months of hire.
• A registered or licensed practical nurse with a minimum of one year of experience.
• A bachelor’s degree in a non-human services-related field, associate’s degree, or high school diploma (or equivalency) with a minimum of two years of experience in behavioral health services.

Essential Duties And Responsibilities

• Provides crisis intervention and risk assessment of clients for referral sources such as community members, law enforcement, or school systems. client needs and makes recommendations and referrals to the appropriate levels of care following a clinical consultation. Assessments are provided on-site and face to face,
• Conduct a crisis focused assessment and documentation to be completed within 24 hours of crisis call.
• Establishes an intervention plan, with client and referral source l participation, which specifies immediate treatment needs and follow-up.
• Maintains relationships with key community resources, as well as provide referrals to clients.
• Ability to handle complex cases.
• Ability to be on-call, Monday through Friday. Hours include availability from 8:00 AM-4:30 PM M-F. On-call requires answering and responding to crisis calls during the daytime hours and ability to respond to situations on-site during those hours within the time outlined in agency policy.
• Is dependable and punctual regarding scheduling and attendance.
• Refers to other Heartland Family Service programs and other community services, as necessary either concurrent with services or for aftercare.
• Maintains clinical records, meeting established standards of timeliness and completeness.
• Is prompt and accurate in completing all required reports and other requirements.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• *Creates, maintains, and shares an appropriate and dynamic self-care plan.
• *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• *Essential functions of this job are to be performed remotely from home on the HFS remote worksite.
• Performs other program related duties as assigned.
• DENOTES ESSENTIAL JOB FUNCTIONS