Banking Customer Experience Specialist

Bar Harbor Bankshares; Rockland (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Referral incentives

Employee stock purchase plan

Medical/dental/vision/life insurance

Paid holidays

401(k) plan

Paid time off

Wellness program

Continuing education benefits

Job summary

Bar Harbor Bank & Trust is seeking a Customer Service Representative for our Rockland, ME branch. This full-time, 40 hours per week role focuses on delivering excellent customer service and helping customers with their day-to-day financial needs.

The role emphasizes building trusted relationships, mastering routine transactions, and expanding knowledge of banking products. Windows proficiency and prior customer service experience are essential.

Qualifications

• Understanding basic banking products and services.
• Ability to provide accurate information and referrals to customers.
• Willingness to learn and grow in a fast-paced banking environment.

Responsibilities

• Assist customers in identifying their financial needs and promote bank products and services.
• Refer loans, trusts, investments, insurance and other services as appropriate.
• Help meet branch goals in deposits and loans through quality service and referrals.
• Build trusting relationships with customers in the communities we serve.
• Actively participate in community growth and prosperity.
• Process transactions promptly, courteously, and accurately.
• Provide exceptional service, resolve inquiries, and follow up with customers.

Skills

Customer service

Banking knowledge

Windows familiarity

Tools

Windows

Job description

Bar Harbor Bank & Trust is seeking a Customer Service Representative for our Rockland, ME branch. This full-time, 40 hours per week role focuses on delivering excellent customer service and helping customers with their day-to-day financial needs.

The role emphasizes building trusted relationships, mastering routine transactions, and expanding knowledge of banking products. Windows proficiency and prior customer service experience are essential.