Community Banker (Relationship & Business Development) - Webster Groves

First Bank; Webster Groves (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

First Bank is seeking a Banking Specialist II in Webster Groves, MO to provide excellent client service, open new accounts, and support daily banking transactions. The role involves expanding online and alternative delivery options, assisting with loan applications, and pursuing cross-sell opportunities.

The position emphasizes accuracy, customer care, and compliance with banking policies. Evening or Saturday shifts may be required, with opportunities to grow within the branch network.

Qualifications

• High School Diploma or Equivalent.
• Minimum of 12 months previous client service experience preferred.
• Previous cash-handling experience required.
• Previous banking experience strongly preferred.
• NLMS registration preferred.
• Developed customer service skills, including written and verbal communication.
• Ability to use a PC and alpha/numeric keyboard.
• Flexible work week schedule, which may include Saturdays.

Responsibilities

• Providing excellent client service by opening new accounts and other products for current clients and new clients.
• Expanding the use of online banking and other delivery systems.
• Identifying borrowing needs and assisting with loan applications.
• Increasing sales and cross-sell opportunities through events and calls.
• Greeting clients courteously and maintaining relationships.
• Processing client transactions such as deposits and withdrawals.
• Assuring branch compliance through audits, security procedures and reports.
• Balancing cash drawers and reporting discrepancies to management.
• Coaching Banking Specialist I on products and procedures.
• Referring clients to appropriate areas to achieve branch sales goals.
• Prospecting for new accounts and following up on leads and referrals.
• Cultivating relationships with store associates to drive business.
• Participating in community service to support CRA goals.

Skills

Client service

Cash handling

Banking experience

Communication

Education

High School Diploma or Equivalent

Tools

PC

Job description

Banking Specialist II

This position, Banking Specialist II, may be called by many other names: New Accounts Representative, Senior Teller, etc. At First Bank, we choose to call you a "specialist" because that is what you are! You have mastered the art of handling transactions at the teller window and are working to gain more training and skills to help clients with new accounts as well as other non-monetary transactions.

What You Will Be Doing

• Providing excellent client service by accurately and expeditiously opening new accounts and other products for current clients and new clients to the Bank. Providing maintenance on accounts and products when requested and authorized by the client. For those quoting rates, terms and fees on all products and services and providing necessary disclosures as required (NMLS registration will be required).
• Expanding the use of alternative delivery systems by explaining the merits of other systems such as Online Banking System, Online Bill Pay, ATM network, Debit Card, and Client Contact Center.
• Identifying the need for borrowing and originating consumer loan applications. Assisting in the processing of loan applications and closing.
• Increasing sales and cross-sell opportunities by participating in sales events such as in-aisle sales (where applicable), internal/external events, out bound calls, and promotional activities.
• Supporting our Bank's culture and client-friendly environment by greeting clients with a courteous and friendly demeanor, including greeting clients by name when possible.
• Ensuring continued relationships with our clients by processing client transactions such as deposits, withdrawals, payments, check cashing, etc. courteously, accurately and as expeditiously as possible.
• Assuring Branch compliance by performing a variety of tasks, including but not limited to, the following: cash audits, alarm tests, loss prevention training, safe deposit delinquencies, ATM balancing, monthly and quarterly branch audits, regulation training, monthly security reports, balancing of travelers checks, official checks and money orders.
• Protecting the interests of the Bank and our clients by following all security, regulatory and audit procedures, including daily balancing of individual teller drawers, ATM and vault. Maintaining of proper dual control and appropriate holds. Accurately balancing assigned cash drawer on a daily basis. Immediately reporting out of balance conditions to branch management.
• Helping coach Banking Specialist I on products, services, policies and procedures.
• Contributing to the Bank's success by identifying sales opportunities and referring clients to the appropriate area. Works towards achievement of branch and individual sales and referral goals.
• Working to retain existing client relationships and obtain new ones by conducting calls on maturing accounts, following up on leads, referrals and other prospecting opportunities.
• Driving branch profitability and client satisfaction by getting to know clients and encouraging their consideration of other Bank products where they may benefit the client. (In-Store) Should cultivate relationship with retail store associates.
• Contributing to the Bank's efforts in reaching and surpassing its Community Reinvestment Act goals by participating in community service activities.

• High School Diploma or Equivalent
• Minimum of 12 months previous client service experience preferred
• Previous cash-handling experience required
• Previous banking experience strongly preferred
• NLMS registration preferred
• Developed customer service skills, including written and verbal communication
• Ability to use a PC and alpha/numeric keyboard
• Flexible work week schedule, which may include Saturdays