Lead Relationship Banker - O'Fallon, IL

First Bank; O'Fallon (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

First Bank is seeking a Banking Specialist III with a sales focus to expand client relationships and promote bank products through a consultative approach. The role blends operations with sales, including new accounts, loans, and cross-selling across product lines.

The position requires a high school diploma, banking experience, and NMLS registration. Flexibility for a Saturday shift and strong customer service skills are valued in this on-site role.

Qualifications

• High School Diploma or Equivalent is required.
• Minimum 24 months of sales and/or banking experience preferred.
• Previous cash-handling experience preferred.
• Life License (LB) preferred.
• NMLS registry required.
• Proven sales skills and strong customer service mindset.
• Good analytical and numerical skills; ability to use a PC and keyboard.
• Flexible work week schedule, which may include Saturdays.

Responsibilities

• Expand client relationships and build new ones by understanding needs and offering solutions across bank products.
• Explain and promote online banking, mobile banking, and other delivery channels to clients.
• Aim to achieve branch and individual sales and referral goals.
• Retain current relationships while prospecting for new ones via calls and referrals.
• Join business calls with managers and officers to initiate sales opportunities.
• Improve branch profitability and client satisfaction by cross-selling relevant products.
• Cultivate relationships with retail store associates in in-store branches.
• Participate in sales events and outreach to increase cross-sell opportunities.
• Support community goals and participate in community service activities.
• Collaborate with management to define sales strategies and meet targets.
• Open new accounts and maintain existing client accounts, providing disclosures as required.

Skills

Sales skills

Customer service

Cross-selling

Relationship building

Financial product knowledge

Education

High School Diploma or Equivalent

Job description

Banking Specialist III -- Sales Focus

This position, Banking Specialist III, may be called by many other names: New Accounts Representative, Personal Banker, Financial Service Representative, etc. At First Bank, we choose to call you a \"specialist\" because that is what you are! Individuals in this position are well-versed in both operations and sales functions in a retail branch.

What You Will Be Doing

• Expanding current client relationships and building new client relationships by understanding their needs and providing solutions via the use of all appropriate product features available across all bank product lines.
• Expanding the use of alternative delivery systems by explaining the merits of other systems such as Online Banking System, Online Bill Pay, ATM network, Debit Card, Mobile Banking, and Client Contact Center.
• Working towards achievement of branch and individual sales and referral goals.
• Working to retain existing client relationships and obtain new relationships by conducting calls on maturing accounts, following up on leads, referrals and other prospecting opportunities.
• Going on business calls with Branch manager, merchant representatives, and/or business development officers. Assists in initiating sales and business calls on their own.
• Driving branch profitability and client satisfaction by getting to know clients and encouraging their consideration of other Bank products where they may benefit the client.
• (In-Store branches) Should cultivate relationship with retail store associates.
• Increasing sales and cross-sell opportunities by participating in sales events such as in-aisle sales (where applicable), internal/external events, out bound calls, and promotional activities.
• Contributing to the Bank's efforts in reaching and surpassing its Community Reinvestment Act goals by participating in community service activities.
• Drives individual, branch and Bank growth by working with management to define sales strategies necessary to meet sales and referral goals.
• Providing excellent client service by accurately and expeditiously opening new accounts and other products for current clients and new clients to the Bank. Provides maintenance on accounts and products when requested and authorized by the client. Quotes rates, terms and fees on all products and services and provides necessary disclosures as required (NMLS registration required).
• Identifying borrowing needs and originating consumer loan applications. Assists in the processing of loan applications and closing. Must be NMLS Registered.
• Helping commercial and small business clients/prospects with product questions, account support and various other tasks.
• Assisting with wire transfers and other operational duties, as needed.
• Helping coach Banking Specialist I and II on products, services, policies and procedures.

• High School Diploma or Equivalent
• Previous cash-handling experience preferred
• Minimum of 24 months of sales and/or banking experience preferred
• Life License (LB) preferred
• NMLS registry required
• Proven sales skills
• Good analytical skills
• Developed customer service skills, including written and verbal communication
• Ability to use a PC and alpha/numeric keyboard
• Flexible work week schedule, which may include Saturdays