Community Association Manager | Property Management | Full Time

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Amelia Island Management seeks a Community Association Manager/Account Manager to oversee assigned homeowner and condominium associations. You will monitor common areas, coordinate with Boards, and administer services per policy.

Expect regular board communications, contractor liaison, and daily operations support. You will handle budgeting input, invoicing, and long-range improvement plans while participating in mandatory CAM training and meetings.

Qualifications

• Five years of customer service experience, preferably in professional services.
• Strong written and verbal communication skills.
• High school diploma; some college preferred; able to work independently.

Responsibilities

• Inspect associations regularly and coordinate with Boards and Presidents.
• Coordinate contractors, verify invoices, and monitor budgets for assignments.
• Handle emergencies 24/7 and provide training and updates as required.
• Attend meetings with owners, board members, and committees as needed.

Skills

Computer skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Customer service

Organizational skills

Communication skills

Education

High School Diploma

Some College

Tools

Microsoft Office

CRM software

Job description

Overview

The Community Association Manager (CAM)/Account Manager role within Amelia Island Management is responsible for creating a positive day‑to‑day experience for all AIM customers and employees by delivering effective Account Management services that support the success of assigned homeowner and condominium associations. This position oversees and monitors all common areas, implements the decisions of each association’s Board of Directors, and administers services, programs, and operations in alignment with established policies and guidelines. The CAM/Account Manager reports directly to the Director of Amelia Island Management.

Essential Functions:

1. Inspections, documentation, communications, and coordination:

• Inspect assigned associations daily/weekly/monthly
• Ensure all association contracts are current and up to date
• Ensure full understanding of management agreement on each assigned association
• Contact Presidents or Board Members of assigned associations, at least weekly
• Field telephone calls from owners, guests and presidents
• Field calls from insurance agents and real estate agents
• Interface with State and County Boards and Inspectors for associations
• Interface with contractors and consultants daily
• Coordinate activities of contractors
• Coordinate with Administrative Assistant regarding meeting preparations

2. Contractor relations, Financial Reporting, Association Support:

• Assist in maintaining files on contractors and update information as needed
• Verify invoices from contractors for payment
• Resolve issues between contractors and associations
• Input on annual budgets for assigned associations
• Review monthly income and expense budgets
• Prepare long range plans for improvements of associations
• Monitor and coordinate refurbishment projects for assigned associations
• Interface with owners, guests and Rental Properties regarding leaks and other owner challenges
• Provide digital imagery support for all associations
• Respond to emergencies 24/7

3. General duties and Training;

• Perform “Manager on Duty” functions for all associations periodically
• Perform other duties as assigned by the Director

Accomplish forty hours of in-house training annually

Fulfill State requirements for continuing CAM training bi-annually

Participate in Home Team and Company training

4. Meetings:

• Contact assigned Presidents and Board Members – weekly
• Omni Service Tradition - monthly
• Meet with contractors/owners – as required
• Participate in committee meetings of associations – as required
• Attend Board of Directors meetings – as required

Tools & Equipment/Licenses:

• Must have, or be able to obtain, a Community Association Managers license in accordance with Florida Statute 468; computer; copier; fax; tape recorder; Florida driver’s license and reliable transportation.

Working Environment/Required Skills or Proficiencies:

• Extensive computer skills, including proficiency in Microsoft Outlook, Word, Excel and Power Point and Enumerate software
• Strong interpersonal and customer service skills
• Strong organizational skills
• Ability to work without supervision and to multi-task
• High School Diploma, some College preferred
• Minimum of Five years of Customer Service preferably in a Professional Services environment
• Clear, concise written and verbal communications skills
• Ability to lead and motivate contractors to achieve goals
• ability to coach and counsel contractors
• Ability to deal with public on a daily basis

Physical Job Requirements (for essential functions only)

• Must be ambulatory
• be able to: climb stairs, sit or stand for long periods of time
• Push, occasionally pull or lift 25 to 30 lbs
• Must have full range of motion of both arms and hands
• Must be able to see and hear
• Good health; ability to extend office work to outdoor property inspections and construction site monitoring, inspect stairwells to include multi story buildings