Community Association Manager, Portfolio

Firstservice-Residential; Lombard (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) with company match

Paid time off

Job summary

FirstService Residential is seeking a Community Association Manager – Portfolio to lead associations within the western Chicago suburbs. You will report to the Hoffman Estates corporate office and oversee operations, staff, and governance in multiple communities.

Responsibilities include budgeting, board liaison, and ensuring regulatory compliance while maintaining high service standards for residents and vendors. This full-time role requires on-site presence for meetings and inspections.

Qualifications

• Active Community Association Manager license in Illinois.
• Understanding of building management and condominium law.
• Knowledge of financial planning for communities.
• Strong communication and collaboration with boards and residents.

Responsibilities

• Develop recommendations for community goals and lead action plans to achieve Board objectives.
• Provide leadership to ensure homeowners' needs are addressed.
• Maintain regular communication with Board members via in-person, email, and phone.
• Create and manage annual budgets and monitor financial position monthly.
• Protect client funds, property, and assets against contingencies.
• Support Board meetings with agenda, reports, and follow-up.
• Ensure service excellence in interactions with residents, vendors, and staff.
• Assess community needs and collaborate with external vendors for programs.
• Recruit, hire, train, and supervise community staff.
• Coordinate with local emergency organizations for evacuation plans.
• Ensure compliance with Illinois Condo Act and FirstService policies.

Skills

Illinois license

Building management

Financial planning

Communication

Board liaison

Job description

Description

Job Overview:

As a Community Association Manager - Portfolio, you’ll provide strong leadership and management direction on behalf of the Board of Directors and FirstService Residential. You'll serve as a liaison to assigned communities, enhance communication, enforce legal compliance, and oversee operations of the association and staff management.

This role reports to our Hoffman Estates corporate office, overseeing a portfolio of associations in the western suburbs of Chicago. This portfolio includes properties in townships near Plainfield, Oak Lawn, Naperville, Willowbrook, and St. Charles; and may require regular on-site presence for board meetings and inspections.

Your Responsibilities:

• Develop recommendations for community goals and lead action plans to achieve Board objectives.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Cultivate relationships with Board members through regular systematic communication (in-person, email, and telephone) to ensure individual client needs are exceeded.
• In partnership with the Board, create and implement the annual working budget. On a monthly basis, monitor and report on the financial position of the association.
• Ensure due diligence for the protection of client’s funds, property, and assets against all reasonably foreseeable contingencies or losses.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting with appropriate follow up.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Select and collaborate with external vendor partners to implement programs or improvements.
• Recruit, hire, train, and supervise all community staff in accordance with the documented management plan. Evaluate and make recommendations for efficient and effective support of the community.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
• In accordance with the Illinois Condo Act and FirstService Residential policies, comply with all codes and regulatory requirements for the property, including assessing and correcting any violations received by various regulatory agencies.

Skills & Qualifications:

• Active Community Association Manager license in the state of Illinois.
• Understanding of physical building management, Condominium law, financial planning, and law affecting property management.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Superior oral and written communication skills.
• Portfolio management experience or equivalent professional experience in a related field strongly preferred.

Supervisory Responsibilities:

• Supervise management office and association staff members. Where applicable, association staff may be members of local unions.

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation:

$ 70000 - $ 80000 / year

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.