Senior Portfolio Community Manager

FirstService Residential; Austin (TX); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision coverage

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking an experienced Senior Association Manager to oversee a diverse portfolio, mentor team members, and drive superior service for boards and residents. You will manage budgets, contracts, and community operations to meet company goals.

Ideal candidates bring 5+ years in condo/coop management, a business degree, and strong leadership, communication, and problem-solving skills. On-site Atlanta-area offices may require travel.

Qualifications

• Bachelor’s degree in Business or related field preferred.
• Community Association Manager license desired.
• 5+ years’ experience in residential condo/coop property management preferred.

Responsibilities

• Provide five-star customer service by responding to calls/messages within 24 hours.
• Maintain knowledge of state statutes and community documents.
• Supervise Administrative Assistant projects and activities.
• Lead relationships with boards, residents, and staff to meet service goals.
• Ensure budget development, tracking, and reporting for assets and communities.
• Oversee vendor contracts, insurance, and maintenance projects to deadlines.

Skills

Leadership

Customer service

Time management

Communication skills

Team collaboration

Budgeting

Education

Bachelor's degree in Business or related field

Community Association Manager License

Tools

MS Outlook

Excel

PowerPoint

Word

Job description

Job Overview:

Provides management, direction, and leadership to ensure the property portfolio is maintained and operated in accordance with Company objectives. Responsibilities include working closely with the Board of Directors and/or the developer to manage and operate the community, facilitate solutions to problems between communities and internal support staff. Strong management skills, customer service skills and time‑management skills are required.

Description

Provides management, direction, and leadership to ensure the property portfolio is maintained and operated in accordance with Company objectives. Responsibilities include working closely with the Board of Directors and/or the developer to manage and operate the community, facilitate solutions to problems between communities and internal support staff. Strong management skills, customer service skills and time‑management skills are required.

Participates in a leadership capacity to assist Directors in training of Association Managers, whether that be in training workshops or one‑on‑one training. As a Senior Association Manager, is relied upon to carry accounts with significant relationship importance, and/or properties with complex infrastructure or financial structure. Is relied upon to be an example and mentor to the rest of the team.

Your Responsibilities

• Provides five-star customer service at all times by attending to all calls and messages timely, no later than 24 hour hours. Responsible for overall quality of services provided to the Association.
• Acquires and maintains current knowledge of state regulatory agency statutes and the community’s documents, policies and procedures.
• Supervises and oversees projects performed by Administrative Assistant.
• Uses discretion to provide leadership and direction to effectively manage relationships with other business groups, ensuring a high level of service and achievement of company and property goals and objectives.
• Acts as intermediary with owner/residents and all other staff to assist in prompt response to questions/problems.
• Conducts property visits as required by contract to ensure compliance of community documents are upheld. Processes violations and closes them out. Processes work orders and close them out.
• Communicates with BOD regularly by either weekly personal contact or telephone. Thereby, establishing a personal relationship with the Board.
• Attends Board meetings and provides specific assistance to Board in financial management, administration, policies and procedures, property infrastructure, organization, litigation processes, property collections, maintenance and mechanical procedures.
• Creates a management report, which depicts the actual condition of and common areas, buildings, progress of specific projects and makes clear and concise recommendations. Prepares professional presentation of reports, budgets, bids, etc.
• Develops and submits complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions.
• Prepares a bid comparison analysis spreadsheet for vendor contracts.
• Ensures property improvement and other construction related projects are completed on time and within budget by effectively overseeing all construction projects.
• Obtains and maintains all service, maintenance and access control contracts.
• Reviews/assists the obtaining and financing of all required insurance coverage.
• Monitors reserve funds to insure they are being used in accordance with BOD and regulatory requirements.
• Responsible submitting and approving all community invoices, assigning GL codes and gaining approval for payment of same.
• Monitors aging report and ensures timely legal action regarding collections and any other legal matters before the association.
• Manages resident’s relationships to ensure a high level of service including timely and complete resolution of resident concerns, coordinating special events and services, requests and conducts formal and informal inspections.
• Initiates contact with the new home owners, provides an introduction and orientation to the management team and community, reviews available services, and explains the rules and regulations.
• Updates Association Communication – Updates association info boards, prepare association newsletter and/or other communication with owners and residents.
• Host and attend all annual budget/election meetings.
• Organizes time effectively and successfully balances the competing demands of multiple projects.
• Ensures that all records are kept in good order.
• Facilitates committee meetings and acts as liaison to committee members per board instruction.
• Attends all manager staff meetings.
• Performs other job‑related duties as directed.
• Assists in the development of portfolio team by supporting training initiatives.
• Supports Director in establishing best practices to ensure the best in class customer support processes are followed and deadlines are met.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform any range of special projects, tasks and other related duties as assigned.
• Supports the Company’s philosophy, goals and adheres to Company policies.
• Observes all safety standards and participates in the Company’s efforts to provide safe work environment.

Skills - Qualifications:

• Bachelor’s degree (B.A./B.S.) in Business or related field preferred, or equivalent combination of education and experience.
• Community Association Manager License desired.
• 5+ years’ experience in residential condo/coop property management preferred.

Experience/Knowledge/Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Demonstrated ability to work within a team environment and independently.
• Exceptional organizational and problem solving skills.
• High degree of accuracy and attention to detail.
• Excellent computer skills, including MS Outlook, Word, Excel, PowerPoint.
• Superior verbal and written communication skills; confident in making presentations to all levels.
• Ability to supervise staff and make necessary management decisions in a timely matter.
• Strong problem solver in critical situations. Must also display sound judgment in knowing when to contact other professionals.
• Must have be organized, flexible, adaptable and consistent.
• Knowledge of the project management process. Multi-task oriented.
• Proven critical thinking skills.
• Ability to lead and work with others in achieving tight deadlines.

What We Offer

As a full‑time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$75000 - $80000 / year

Disclaimer

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.