Community Association Manager, Portfolio

FirstService Residential; Chicago (IL); On-site; USD 70,000 - 85,000; Full time

Job summary

FirstService Residential in Chicago is seeking a Community Association Manager - Portfolio to lead boards, manage community operations, and supervise staff across a portfolio of associations in the city.

You will develop goals with the Board, oversee budgeting and funds, and ensure compliance with governing documents and condo acts while maintaining service excellence with residents and vendors.

Qualifications

• Active Community Association Manager license in Illinois.
• Understanding of building management, condominium law, financial planning and property-management law.
• Proven ability to work with coworkers, clients, and others to find practical solutions.
• Budgetary knowledge for executing community programs and shared initiatives.
• High energy and ability to multi-task and prioritize projects.
• Excellent oral and written communication skills.
• Portfolio management experience or equivalent preferred.

Responsibilities

• Develop recommendations for community goals and lead action plans to achieve Board objectives.
• Provide leadership to ensure residents' needs are addressed.
• Cultivate relationships with Board members through regular, systematic communication via in-person, email, and phone.
• Create and implement the annual working budget; monitor and report on financial position monthly.
• Ensure due diligence for protection of client funds, property, and assets against contingencies or losses.
• Provide leadership at Board meetings with agenda support and reports; summarize priorities and follow up.
• Maintain service excellence in interactions with residents, vendors, staff, and colleagues and enforce governing documents.
• Assess community needs and identify opportunities to improve service delivery; collaborate with external vendors to implement programs.
• Recruit, hire, train, and supervise all community staff per management plan; evaluate support efficiency.
• Coordinate with local emergency organizations to maintain evacuation plans as appropriate.
• Comply with Illinois Condo Act and FirstService Residential policies; address regulatory violations.

Skills

Leadership

Budgeting

Communication

Regulatory compliance

Vendor management

Staff supervision

Multi-tasking

Education

Illinois CAM license

Job description

Description

Job Overview:

As a Community Association Manager - Portfolio, you’ll provide strong leadership and management direction on behalf of the Board of Directors and FirstService Residential. You'll serve as a liaison to assigned communities, enhance communication, enforce legal compliance, and oversee operations of the association and staff management.

This role reports to our Downtown Chicago corporate office, overseeing a portfolio of associations in the city of Chicago.

Your Responsibilities:

• Develop recommendations for community goals and lead action plans to achieve Board objectives.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Cultivate relationships with Board members through regular systematic communication (in-person, email, and telephone) to ensure individual client needs are exceeded.
• In partnership with the Board, create and implement the annual working budget. On a monthly basis, monitor and report on the financial position of the association.
• Ensure due diligence for the protection of client’s funds, property, and assets against all reasonably foreseeable contingencies or losses.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting with appropriate follow up.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Select and collaborate with external vendor partners to implement programs or improvements.
• Recruit, hire, train, and supervise all community staff in accordance with the documented management plan. Evaluate and make recommendations for efficient and effective support of the community.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
• In accordance with the Illinois Condo Act and FirstService Residential policies, comply with all codes and regulatory requirements for the property, including assessing and correcting any violations received by various regulatory agencies.

Skills & Qualifications:

• Active Community Association Manager license in the state of Illinois.
• Understanding of physical building management, Condominium law, financial planning, and law affecting property management.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Superior oral and written communication skills.
• Portfolio management experience or equivalent professional experience in a related field strongly preferred.

Supervisory Responsibilities:

• Supervise management office and association staff members. Where applicable, association staff may be members of local unions.

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation:

$ 70000 - $ 85000 / year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.