Community Association Manager (Chicago, IL)

RealManage; Chicago (IL); Sur place; USD 80 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA

FSA

Education Reimbursement

401K match

Employee Assistance Program

9 paid holidays

Résumé du poste

RealManage Elevated Onsite in Chicago, IL is seeking a proactive Community Association Manager to lead seven sub-associations and deliver outstanding on-site service to residents and boards. This role reports to the General Manager and requires an active Illinois CAM license; CMCA/AMS is a plus.

On-site work Monday–Friday during normal business hours. Salary range is $80,000–$85,000 with comprehensive benefits; a Bachelor’s degree is preferred and strong budgeting, reporting and customer service

Qualifications

• Active Illinois CAM License Required.
• Two years Condominium Association (COA) Management experience onsite preferred.
• CMCA and AMS designations are a plus.
• Bachelor’s degree preferred; Associates degree or relevant experience required.
• Strong interpersonal, supervisory and customer service skills.

Responsabilités

• Lead seven sub-associations to meet boards' goals and objectives.
• Inspect sites daily to ensure safety, courtesy, cleanliness, and efficiency.
• Maintain a high visible presence and provide exceptional customer service.
• Develop annual operating, cash, and capital budgets for each sub-association.
• Prepare monthly financial reports for the Board of Directors.
• Coordinate strategic plans with the Board and management staff.

Formation

Bachelor’s degree preferred

Associates degree or relevant experience required

CMCA designation is a plus

AMS designation is a plus

Description du poste

Role: Community Association ManagerLocation: Chicago, ILPay Range: $80,000 - $85,00 per year (depending on education and experience)Job Type: Full TimeTypical Schedule: Works onsite Monday through Friday during normal business hoursCompany SummaryRealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:Integrity: we always do the right thing.Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.Selflessness: more than teamwork; we are part of something special and much larger than any of us.Personal Relationships: we are a professional services company; people do business with people they like.Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.The General Manager (GM) serves as the Chief Operating Officer of the Home Owners Association. This position has ultimate responsibility for the day to day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.Role SummaryWe are currently seeking a Community Association Manager with outstanding leadership and communication skills, a passion for delivering outstanding member and guest services, strong business acumen, excellent planning, and organizational skills. This individual will report to the General Manager and lead seven sub-associations to meet each Boards goals and objectives concerning asset management. Additionally, to ensure effective and efficient day-to-day operation of the community’s facilities and processes, this person will serve onsite as an active leader and promoter of the our community vision and philosophies, and commitment to clients, staff and community.ResponsibilitiesConduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness and efficiency are metMaintain a high visible presence within the community and among the team to provide exceptional customer service by promptly addressing all members’ inquires, concerns, and feedbackResponsible for the timely preparation and execution of all elements that pertain to required association meetingsDevelop positive relationshipsResponsible for compliance with each sub-association’s policies/procedures as defined by the Board of DirectorsPlans, develops and implements approved operational policies, procedures, methods and regulations related to general operating procedures for each sub-associationPrimary driver in the development of the annual operating, cash, and capital budgets for each sub-association. Develops periodic checkpoints to assess compliance with the published budgets.Responsible for the timely preparation of monthly financial reports for the Board of Directors for each sub-associationCoordinates the development of long-range and annual business plans aligned with association by-laws and policiesOversees the impact and effect of association policies/programs/processes and recommends changes as neededMonitors quality of association products and services to ensure maximum member and guest satisfactionSecures and protects all the association assetsEstablishes and maintains on-going dialogue with members to elicit input on Association direction and improvementsCoordinates with Board of Directors on the development and implementation of all strategic plansSecondary ResponsibilitiesPlans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policiesEvaluates committee activities that report to the General ManagerEnsures compliance with purchasing policies and proceduresProvide feedback to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilitiesSupports internal controlsDisclaimerThis description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.Active Illinois CAM License RequiredMinimum of Two (2) years Condominium Association (COA) Management experience required - onsite preferredOnsite experience preferrably single family and condominium association experienceCMCA and AMS designations are a plusHospitality/club management background preferredBachelor’s degree preferred. Associates degree or relevant experience requiredPrevious onsite management experience requiredStrong interpersonal, supervisory and customer service skills are requiredAble to set priorities, plan, organize, and delegate effectivelyStrong written and verbal communication skills. Must have command of the English language both written and verbalExcellent phone etiquetteAbility to work effectively under time constraints and deadlines.Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledgerPhysical ResponsibilitiesAbility to sit for prolonged periods at a desk and work on a computer.Ability to occasionally stand, walk, bend, or reach as needed.Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.Visual acuity to read printed materials, spreadsheets, and computer screens.Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.Ability to work in a standard office environment with moderate noise levels.Ability to work a standard schedule, with occasional extended hours as required.Pay and Benefits$80,000 to $85,000, depending on education and experience.Benefits includeMedical Insurance - Company will pay the premium for Employee Only Tier on the HSA planDental InsuranceVision InsuranceLife and Disability InsuranceHSA (Required High-Deductible Medical Plan to be eligible)FSA account for health-related expensesFSA account for dependent care expensesEducation Reimbursement for industry related classes401K match after 1 yearEmployee Assistance Program (EAP)9 paid holidays and 2 floating holidaysEEO & Values StatementRealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.